Bharat Bhushan
Bengaluru
Summary
Detail-oriented IT Support Associate with hands-on experience in system troubleshooting, user access management, and incident handling, transitioning into cybersecurity. Strong foundation in security principles, networking, and risk mitigation. To secure an entry-level role in cybersecurity where I can leverage my IT support background, hands-on security labs, and growing expertise in threat detection and incident response to protect organizational systems and data.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Associate
OneAdvanced
Bengaluru
07.2024 - Current
- Provided Tier 1/2 technical support for over 200 users, resolving OS, network, and application issues.
- Managed user accounts, permissions, and password policies in Active Directory, aligning with security best practices.
- Assisted in incident handling by identifying suspicious system behavior and escalating potential security events.
- Communicated effectively with users regarding issue status, resolution timelines, and best practices for application usage.
- Performed basic SQL queries or data validation (if applicable) to investigate data-related issues, and verify fixes.
- Collaborated with infrastructure and security teams during system outages and access-related incidents.
- Escalated complex application issues to development or engineering teams, with clear documentation and reproducible steps.
Education
Bachelor of Engineering - Computer Science And Engineering
Nagarjuna College of Engineering And Technology
Bengaluru05-2024
Skills
- Security fundamentals: CIA triad, risk management, threat modeling
- Networking and systems: TCP/IP, DNS, DHCP, firewalls, VPNs
- Salesforce and ServiceNow
- Software troubleshooting
- Python
- SQL
- SLA compliance
- Technical support
Certification
• Introduction to Cyber Security – Basic knowledge of cybersecurity concepts and threats.
• CEH (Certified Ethical Hacker) – Udemy (In Progress) – Learning ethical hacking and penetration testing fundamentals.
• AWS for Beginners – Great Learning – Understanding core AWS services and cloud basics.
• Python – Udemy – Knowledge of Python programming.
• CEH (Certified Ethical Hacker) – Udemy (In Progress) – Learning ethical hacking and penetration testing fundamentals.
• AWS for Beginners – Great Learning – Understanding core AWS services and cloud basics.
• Python – Udemy – Knowledge of Python programming.
Timeline
Support Associate
OneAdvanced
07.2024 - Current
Bachelor of Engineering - Computer Science And Engineering
Nagarjuna College of Engineering And Technology