Bharat Bhushan

Gen Digital | April 2024 - Present

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Organizing workflow and ensuring that employees understand their duties and delegated tasks.
• Hands-on experience with CRM platforms (Salesforce, Romulus, Agent Desktop, LogMeIn) to streamline case handling and improve customer support efficiency.
• Extensive expertise in Windows and Mac OS environments, with proven ability to resolve complex antivirus compatibility issues across diverse platforms.
• Hands-on proficiency with remote troubleshooting tools and secure remote access protocols, enabling rapid diagnosis and resolution of technical cases in distributed environments.
• Ensured data privacy and confidentiality in line with GDPR and organizational policies.
• Experienced in driving upsell and cross-sell initiatives, consistently achieving revenue growth targets while mentoring team members to identify customer needs and maximize product adoption

Gen Digital | February 2023 - March 2024

• Mentored junior team members, contributing to their professional growth and development.
• Enhanced team performance by providing expert guidance on critical technical cases and strategic initiatives.
• Pass on information from upper management to employees and vice-versa.
• Train and support employees in the team .

Gen Digital | December 2021 - January 2023

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.