Bharat Deepak Samant

• Led, mentored, and retained an award-winning, 35+ member department (comprising 4 squads) responsible for the end-to-end engineering and maintenance of critical Trade Fraud detection systems.
• Partnered with the Hive Tech Lead and Chief Product Owner to define and execute the technology strategy and roadmap, ensuring engineering goals were directly aligned with executive-level business objectives.
• Spearheaded the adoption and refinement of Agile methodologies across multiple squads, significantly improving software development efficiency, streamlining team workflows, and increasing responsiveness to business needs.
• Reduced critical system downtime and enhanced application scalability by implementing proactive monitoring protocols, optimizing infrastructure, and leading efficient issue resolution frameworks.
• Managed the full project lifecycle by proactively identifying and mitigating delivery risks to ensure all solutions met strict quality, budget, and timeline constraints while adhering to bank-wide governance frameworks.
• Optimized resource allocation across all squads, strategically prioritizing tasks and engineering efforts to focus on deliverables that provided the highest, measurable business value.
• Directed complex, cross-functional collaboration between technical teams, Vendor Technology partners, Sales, and Customer Service to define project scopes and deliver unified solutions.
• Fostered a high-performance culture of continuous learning and engineering craft, actively mentoring team members to improve skills, promote open communication, and retain top talent.
• Managed and coordinated global remote teams across multiple time zones, ensuring timely project completion while effectively mitigating cultural and communication challenges.
• Served as the key communication bridge between technical teams and business stakeholders, translating complex requirements into actionable plans and reporting progress to all organizational levels.

• Directed the end-to-end delivery of high-stakes, regulatory-mandated IT projects across the APAC region for the Cash Management division.
• Owned the end-to-end implementation strategy, meticulously planning and executing all dress rehearsals and 'go-live' activities to ensure seamless production deployment.
• Led and coordinated diverse, cross-functional teams to ensure successful project completion within immovable regulatory deadlines and strict budget constraints.
• Proactively managed program-level risk assessments, identifying potential compliance and delivery issues and implementing robust mitigation strategies to protect the firm.
• Oversaw program budget management and resource allocation, ensuring all financial tracking and expenditures were aligned with organizational goals.
• Orchestrated all stakeholder communications and formal reporting, ensuring full transparency and alignment across all organizational levels, from technical teams to executive leadership.
• Mentored and guided Project Managers and junior staff, fostering professional development, leadership skills, and a high-performance team culture.
• Partnered with stakeholders to define project scope and manage strategic initiatives, ensuring technical solutions fully aligned with business objectives and regulatory requirements.

• Responsible for 14 Consumer Banking application that are impacted due to eBBS Implementation
• Stakeholder Management- Through PWC, PSC and other forums
• Working closely with Programme Manager, assisting in all aspects of project
• Reporting and tracking of day to day activities
• Managing SIT progress and ensuring closure as per plan
• Oversee UAT progress and ensure closure as per plan
• Assisting & guiding interface teams in planning and execute phase-wise testing in coordination with other up and down stream applications
• Managed initial travel and accommodation for technology teams
• Responsible for ITSC engagement to ensure implementation activities are as per policy
• Plan and execute dress rehearsals
• Plan Weekend Cut Over Activities.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.

• Primary responsibility for training delivery during a country implementation
• Fitment training based on agreement with country and country PM
• Performing gap analysis of various processes and deviation analysis of eBBS codes
• To understand the BRD (Business Requirement Document) and the FS (Functional Specification)
• Plan for in-country training based on project timelines
• Pre- Implementation checks - ensure 100% coverage of training, support dress rehearsal and/or business simulation activity
• Implementation and post implementation support for all Core Banking products
• Call handling in the command centre, providing 1st line on-site support in branches & departments or other duties as directed by the CIPM.
• Designed customized learning solutions, addressing diverse learning styles and needs within the workforce.
• Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
• Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employees.

• Led and motivated a high-performing team of 50+ agents/specialists to meet aggressive operational and service targets.
• Successfully managed the end-to-end transition and setup of a critical project from Chennai to Mumbai, ensuring continuity and seamless service delivery.
• Oversaw all operational pillars for the Mumbai center, including quality assurance, talent recruitment, agent training, and daily operations management.
• Developed and delivered comprehensive training programs for all new hires, reducing ramp-up time and ensuring immediate alignment with quality standards.
• Spearheaded process improvement initiatives based on performance analysis, resulting in increased operational efficiency and optimized workflows.
• Developed and executed a comprehensive training and development plan for all 50+ agents, covering product knowledge, advanced sales techniques, and service de-escalation tactics.
• Implemented a rigorous call quality assurance (QA) framework, conducting regular audits and personalized feedback sessions to ensure 100% compliance and service excellence.