Mrinmoyee Chowdhury
Kolkata
Summary
A seasoned professional with over 14 years of robust experience, specializing in managing Procurement Help Desk & Planning. Proficient in procurement processes, vendor relationship management, and enhancing supply chain efficiency. Skilled in deploying effective procurement strategies to streamline operations With extensive experience in Security Management, Facility Management, Customer Management, Payment Gateways, Core Administration in Real Estate, Event Management, vendor and supply chain management. I have excelled in various Key Performing Areas. These include Account Mining, Margin Protection & Improvement Plans, Customer Excellence, Accounts Receivable (AR), Operations, and Sales & Business Development for Strategic Accounts in BFSI Retail, Account Expansion, Process Implementation, Operational Excellence, and Dashboard Creation for Client Presentations. I aim to utilize my expertise in a dynamic organization to spearhead strategic procurement initiatives and attain operational excellence
Overview
18
18
years of professional experience
Work History
Senior Manager Key accounts
Q Terrier Security Service India Pvt
2021.01 - 2024.04
- Customer Service
- Retain & grow key accounts on an ongoing basis
- Serving as a single point of contact for all commercial and operational issues
- Maintaining regular connect with customer and seeking feedback on a regular basis
- Driving operations team to ensure quality of services as per defined standards
- Report on operations metrics and identify opportunities to improve with the customers
- Pass operations related feedback to Branch / Hub managers
- Track and resolve issues on invoicing and collections
- Renewing contracts in a timely manner as per defined standards and policies
- Identify termination risk and plan mitigation actions
- Track and monitor account performance – profitability, etc.
Sr. Administrator-PAN India
Lincoln Engineering Group, Kolkata
2019.04 - 2020.12
- Responsibilities: Monthly administrative Budgeting
- Vendor management & yearly evaluation
- Vendor compliance management
- Taking care of Office administrative issues
- Housekeeping, physical security, monthly audit
- MST staff / vendor supervision
- Automation system monthly audit & maintenance
- Monthly office budget vs
- Actual report sharing to Chicago-US Head office
- Time sheet preparation for customer billing with coordination US office
- Travel arrangement for directors
- Employee Insurance.
Manager Business Operation
Updater Services Pvt. Ltd, Pune Maharashtra
2018.01 - 2019.03
- Responsibility: Manage our key accounts portfolio
- Achieving assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
- Achieving monthly collection targets
- Prepare daily, monthly, quarterly and annual reports.
Manager- Collection & CRM
BVG India Ltd, Pune Maharashtra
2017.04 - 2017.11
- Responsibility: Ensuring high level of service deliver & customer satisfaction
- Generating revenue by coaching team on effective prospecting and lead development
- Maintaining existing gross profit goal
- Ensuring 85% monthly collection against the bills
- Cross-selling & up selling of the new product to the existing client base
- Presentation & meeting with the client for business enhancement
- Customer operational process creation & implementation based on client expectation & market survey
- Pan India service delivery handling & team management
- Effective controlled costs & developing operational budget.
Key Accounts Manager- West
G4S Facility Services (India) Pvt Ltd. Pune Maharashtra
2015.11 - 2017.03
- Responsibility: Ensure delivery of high-quality customer support and act as a liaison between top tier clients and management
- Delivering long-term commitments from the assigned client account
- Maintain each customer’s portfolio updated and record client’s product preferences accordingly
- Client reporting & meeting on monthly MMR & quarterly business review
- Coordination with the PAN India operation team & the sales team bridge the gap between customer preference & company delivery
- Create & submitting timely, meaningful reports regarding the services acceptance & rejection to the management for taking crucial decision-making
- Completing target collections against monthly bills submitted
- Key client commercial working as per the management guideline
- Introducing new product to the existing Key clients
- Preparing monthly reports, P&L analysis for Pan India with the help of all financial statements and other analytical statement and submit the same to HO.
Assignment Manager Kolkata & ROB
Bharti Airtel Limited, Kolkata WB.
2015.03 - 2015.12
- Responsibility: Coordinating all Audits’ (Internal & external) of WBO (West Bengal and Orissa region) for physical security compliance & automation systems
- Visiting all sites across West Bengal /Orissa for implementation of new processes related to physical security
- Monthly audits of automation systems & AMC validation
- Monthly vendor evaluation on basis of agreed SLA & KPI’s
- Event Management - Arranging yearly picnic or, promotional events / party with the help of HOD
- Vendor Management - Rate negotiation, work order processing, bill processing and early renewals.
Regional Coordinator East
G4S Facility Service (I) Pvt. Ltd., Kolkata –WB.
2012.12 - 2014.12
- Responsibility: New customer service strategy creation based on satisfaction survey
- Preparing sales related proposals contacts in timely manner
- Smooth coordination with the sales & operation team to get the client on board
- Suggesting new product to the clients of the region
- Tracking agreement status & timely renewal
- Tracking month end sales report against target from all the sales mangers & RSM of East & reporting summery to Country Head sales & commercial
- Taking month end reports from client complain cells for all branches of east & reports back to HO
- Working as SPOC for the Priority/HNI clients for Eastern region
- Preparing month end reports, P&L analysis for east, financial statements, and other analytical statements for Regional Heads & VP-East related to operation & sales management review
- Attending & completion of ISO Audit for sales & operation department.
Sr. Executive Administration
BENGAL NRI COMPLEX LIMITED, Kolkata
2008.08 - 2012.12
- Responsibility: Front office Management- Supervising front office executives of all the offices attending calls of priority customers & stake holders for the Project manager, check the important documents pickups & dispatch
- Act as the point of contact between the executives and internal/external clients for the senior management
- Maintaining diary, arrange meetings and appointments and provide reminders to the Project Manager & marketing head
- Facility Management –Housekeeping, pantry, office maintenance, security, office automation systems and canteen
- Travel Management – Taking care of travel arrangement for the senior managers, Roistering / Scheduling of vehicles as per shift timings
- Client Management- Attending clients calls & resolving their query within the TAT, Maintaining the client data base, give allotment letter to the client, maintaining the instalments statement, interest and giving letters to the client accordingly
- Reporting with the MIS to VP monthly & as & when required for the HNI clients only
- Office Administration Preparing monthly & yearly budget of administration & submit it to HOD for further processing
- Asset tagging / yearly updating of asset register
- Event Management - Arranging yearly picnic or, promotional events / party with the help of HOD
- Vendor Management - Rate negotiation, work order processing, bill processing and early renewals.
Customer Service Executive
IndiaIdeas.com Limited (www.billesk.com), Kolkata
2006.01 - 2008.07
- Responsibility: Handling customer complains cell for entire East zone for smooth service delivery
- Meeting with new billers & payee for gateways integration with the sales & tech team
- Recording physical documentation for the entire customer database
- Maintaining customer database for all mutual funds / life insurance companies /telecom companies that are operating in India
- Handling all audit issues related to customer services in the East zone
- Co-ordination with HOD to develop appropriate customer service strategy based on customer feedback
- Co-ordination with regional sales team for better after sales support
- Implementation of SOP in all branches for effective customer service
- Maintaining customer relation with all corporate clients by pro-active communication with them on monthly basis.
Manager Procurement-Helpdesk & Planning
WPP Marketing Communications India Pvt. Ltd.
2024.05
- Oversee all aspects of procurement help desk operations, including managing a team of procurement specialists, handling vendor inquiries and escalations, and ensuring timely resolution of issues
- Develop and implement procurement policies and procedures to streamline processes and improve efficiency
- Collaborate with cross-functional teams to identify procurement needs, assess vendor capabilities, and negotiate contracts and pricing terms
- Monitor supplier performance and conduct regular vendor evaluations to maintain high-quality standards and mitigate risks
- Analyze procurement data and generate reports to track key performance indicators, identify cost-saving opportunities, and support strategic decision-making
- Provide training and support to staff members to enhance their procurement knowledge and skills
- Cultivate strong relationships with internal stakeholders and external vendors to promote collaboration and drive continuous improvement.
Education
Bachelor of Arts (BA) -
Burdwan University Durgapur
01.2003
Skills
- Facility Management
- Client Management & Collections
- Physical Security Management
- Commercial handling
- Team management
- Administrative Budgeting
- PAN India service delivery handling
- Vendor Management
- P&L Management
- Vendor evaluation Management
- Supply Chain Optimization
- Contract Negotiation
- Data Analysis and Reporting
- Team Leadership
- Communication Skills
Accomplishments
- As a member of the sales ERP implementation team at G4S Facility Services (I) Pvt Limited in India, we were honored to receive a special appreciation award for achieving the successful implementation of the sales ERP within the targeted turnaround time (TAT)
- Special appreciation was received for consistently achieving monthly collection targets year after year
- Received a Spot Award for outstanding Collection Performance in Q1, 2022
- Received the Performance Excellence Award for Q1, 2022
- Received the Best Customer Feedback Award for Q1 2022
- Received the Performance Excellence Award for Q2, 2023
- Received the Dream Team Award for Q4 2023
Permanentlocation
Kolkata, West Bengal
Personal Information
Date of Birth: 07/29/82
Languages
- English
- Hindi
- Bengali
Timeline
Manager Procurement-Helpdesk & Planning
WPP Marketing Communications India Pvt. Ltd.
2024.05
Senior Manager Key accounts
Q Terrier Security Service India Pvt
2021.01 - 2024.04
Sr. Administrator-PAN India
Lincoln Engineering Group, Kolkata
2019.04 - 2020.12
Manager Business Operation
Updater Services Pvt. Ltd, Pune Maharashtra
2018.01 - 2019.03
Manager- Collection & CRM
BVG India Ltd, Pune Maharashtra
2017.04 - 2017.11
Key Accounts Manager- West
G4S Facility Services (India) Pvt Ltd. Pune Maharashtra
2015.11 - 2017.03
Assignment Manager Kolkata & ROB
Bharti Airtel Limited, Kolkata WB.
2015.03 - 2015.12
Regional Coordinator East
G4S Facility Service (I) Pvt. Ltd., Kolkata –WB.
2012.12 - 2014.12
Sr. Executive Administration
BENGAL NRI COMPLEX LIMITED, Kolkata
2008.08 - 2012.12
Customer Service Executive
IndiaIdeas.com Limited (www.billesk.com), Kolkata
2006.01 - 2008.07
Bachelor of Arts (BA) -
Burdwan University Durgapur
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