Bharat Fulara
Summary
Hardworking and optimistic individual with a focus on professional development and growth. Demonstrates flexibility and a proactive approach to tackling challenges while contributing to team success. Recognized for reliability and dedication to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Team Leader
Concentrix Technologies Pvt Ltd
05.2024 - Current
- Lead, mentor, and monitor a dedicated squad of international US voice support executives, allocating daily tasks and ensuring workflow optimization.
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Tracked, audited, and analyzed daily team deliverables against client SLAs; conducted monthly performance reviews and implemented targeted coaching programs to enhance team accountability.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored staff members to develop leadership potential, resulting in career advancement and increased team capability.
Senior Representative
Concentrix
05.2022 - 05.2024
- Refined communication and organization expertise by engaging in real-time customer chats to resolve inquiries.
- Navigated multi-tasking among diverse customers and digital interfaces.
- Served as subject matter expert to guide team in process improvement.
- Developed strategies to elevate customer service and address significant client expectations.
Accounts Receivable Analyst
Savista Global
08.2020 - 04.2022
- Monitored unpaid claims, identifying underpaid and unbilled claims with appropriate corrections and documentation.
- Perform timely and accurate submission of claims
- Corrected patient and insurance account discrepancies.
- Performed timely and accurate claim submissions to facilitate prompt reimbursement.
Guest Service Associate
Radisson Blu Kaushambi Delhi NCR
07.2017 - 08.2020
- Developed creative problem-solving and customer handling skills, demonstrating patience and effective multitasking
- Cultivated interpersonal skills by building positive relationships with customers and office staff
- Learned creative problem-solving, excellent customer handling with high level of patience and multitasking
- Resolved customer complaints by actively listening and providing appropriate solutions., as well as internal conflict among staff
- Maintained up-to-date knowledge of departmental policies and ensured compliance with standard service procedures
Education
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management Kurukshetra
12th -
Bhai Parmanand Vidya Mandir
10th -
Dayanand Model Secondary School
Skills
- SLA monitoring
- Workforce management
- Performance management
- Quality auditing
- Analytical problem-solving
- Proficient in written and oral communication
Hobbies and Interests
Reading Novels, Listening Music
Personal Information
Timeline
Team Leader
Concentrix Technologies Pvt Ltd
05.2024 - Current
Senior Representative
Concentrix
05.2022 - 05.2024
Accounts Receivable Analyst
Savista Global
08.2020 - 04.2022
Guest Service Associate
Radisson Blu Kaushambi Delhi NCR
07.2017 - 08.2020
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management Kurukshetra
12th -
Bhai Parmanand Vidya Mandir
10th -
Dayanand Model Secondary School