Bharat Gupta
Team Leader
Delhi,DL
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
FIS Global Business Solutions India Pvt. Ltd.
05.2019 - 07.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with colleagues to create prototypes for designs and training materials (SOP's).
- Coordinated weekly meetings for internal and external groups.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Maintain daily process reports and monthly One-o-One reports for the team
- Led team of 30 members while providing exceptional customer service.
- Implemented new working processes to deliver multiple improvements.
Customer Service Associate Senior
FIS Global Business Solutions India Pvt. Ltd.
05.2014 - 04.2019
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
Team Member
FIS Global Business Solutions India Pvt. Ltd.
11.2008 - 04.2014
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
MIS Asst
iServices India Pvt. Ltd
07.2006 - 11.2008
- As a Team Member, I worked in many processes with this organization (i.e. Health insurance, Indexing and Banking process) and my responsibilities were included:
- Capturing the customer information which is required to be printed on the cheque/claim form and selection of the product from the list which information required to customer's
- Meeting all the defined targets
- Maintain Daily Reports and Hourly Reports daily for the team.
Education
Bachelor of Commerce -
Vinayaka Missions University
IGNOU 04.2010 - 08.2012
Skills
Daily workflow improvement
Key performance indicators
Employee Evaluation
Complaint resolution
Performance improvement
Multitasking Abilities
Active Listening
MS Excel
Teamwork and Collaboration
People Management
Identify and recommends cost-saving
Continuous improvement initiatives
Quick Learner
Client Service
Attention to Detail
Accomplishments
- Achieved appreciations by completing task and new migrations with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Recognized for regularly meeting the TAT with no customer complaints
- Got Quality award for performing exceptionally well.
- Got a chance to went Australia for training of new business.
Timeline
Team Leader
FIS Global Business Solutions India Pvt. Ltd.
05.2019 - 07.2022
Customer Service Associate Senior
FIS Global Business Solutions India Pvt. Ltd.
05.2014 - 04.2019
Bachelor of Commerce -
Vinayaka Missions University
04.2010 - 08.2012
Team Member
FIS Global Business Solutions India Pvt. Ltd.
11.2008 - 04.2014
MIS Asst
iServices India Pvt. Ltd
07.2006 - 11.2008