Bharat Gupta
.
New Delhi
Summary
A hard working individual with passion and realistic planning, focused to utilize analytical and technical skills by continuous learning and improvement, so as to actualize potentiality into reality and achieve organizational goals.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Associate
SAXO BANK
Delhi
03.2020 - Current
- Responsible to calculate taxes and prepare tax reports for special relief accounts
- Engaged in reporting - End of day files setup with FTP paths/Audit requests
- Handling Level 2 escalations related to Incorrect trades and orders executions and forwarding it to the
- Legal department/Business Analysts for approval
- Maintaining data for the Migration of Binck Bank
- Account assurance - To update client's account pricing based on Asset under management
- Team Management: Ensured proper functioning of the business, managed the volumes and queries in the absence of the leader
- Time and Motion Study: Prepared and shared a report on Study of Time and Motion within the team and with the leaders
- I train and mentor new hires and share update with other colleagues
- Maintaining Daily Volume Trackers
- Help co-team members in execution of Reports
- Served as liaison, facilitating communication between management and associates.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
Education
M.A In French - Language Interpretation And Translation
Alliance Francaise De Pondicherry
New Delhi 01.2018 - 03.2020
Bachelors in Commerce - Accounting
Delhi University
New Delhi 01.2015 - 12.2018
High School Diploma -
Goodley Public School
New Delhi 01.2014 - 12.2015
Class X (C.B.S.E) -
Goodley Public School
01.2013 - 12.2013
Skills
Financial product knowledge
undefinedAccomplishments
- Resolved product issue through consumer review.
- Achieved global recognition in organization through effectively helping with enhancing security protocols.
- Trained new members and achieve recognition to ensure a better service level agreement.
Certification
The Wall Street School Investment Banking Certification
Timeline
The Wall Street School Investment Banking Certification
01-2022
Senior Associate
SAXO BANK
03.2020 - Current
M.A In French - Language Interpretation And Translation
Alliance Francaise De Pondicherry
01.2018 - 03.2020
Bachelors in Commerce - Accounting
Delhi University
01.2015 - 12.2018
High School Diploma -
Goodley Public School
01.2014 - 12.2015
Class X (C.B.S.E) -
Goodley Public School
01.2013 - 12.2013
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