BHARAT HUDADALLI
Quality Analyst
Bengaluru
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing audit & action plans. Dedicated to analyzing and resolving defects. Proficient as a Quality Analyst with over 5+ years of experience in quality assurance. Experienced with using call & catalog content audit tools. Insightful total 9 years analytical and conceptualization experience & skills in E-commerce start up & Corporate MNC's.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
QUALITY ANALYST
Amazon Prime Food, Prione Business Services
Bengaluru
06.2020 - 04.2022
- Verifying end to end process for launching & onboarding brand new, popular, chain & cloud kitchen restaurants in Amazon plot form for PAN India
- Responsible for doing quality audit for new quality check, full menu & partial menu revision request for the existing restaurant menu’s within predefined SLA
- Handling all the marketing & promotions offer during the special occasion events I.e: Christmas, New year, Diwali & different festivals celebrated across India
- Driving new project for complete qc audit for Urbanpiper, Petpooja & Rebel Foods POS integration vendor partners as an additional responsibility
- Identifying complete Amazon web service slug check for hero-logo image mapping, price parity, dietary preferences and critical aspects
- Driving major factors i.e: veg non veg discrepancies, restaurants naming nomenclature, timing slots update & cuisine classification to avoid major escalations
- Handling all high level of escalations on a high priority within the TAT which are critical to the project.
QUALITY SPECIALIST
Swiggy Corporate
Bengaluru
06.2018 - 07.2019
- Ensuring all content from execution team is up to date & along with price guarantee in Swiggy portal and CMS application
- Identifying execution team is following complete process SOP, M&T, Policies & Procedures and SLA Compliance
- Launching new restaurants in different cities by expanding business on a regular basis
- Assist in pulling data from multiple data resources, analyze data & provide feedback to the content agents with recommendations based on data
- Approve or Disapprove audit entries based on predefined guidelines & explain logical reasoning behind approve/reject decision
- Respond & take action to address issues initiated from external & internal stakeholders
- Share weekly, monthly reports on Quality with the defect analysis & trend to the management.
QUALITY ADVISOR
Convergys
Bengaluru
12.2016 - 05.2018
- Monitoring the recorded and live calls and accomplishing quality assurance from all the teams across onsite
- Validating the errors and establishing the process-oriented facts and recommendations
- Promoted as senior quality auditor in 1 year span for outstanding performance
- Certified best process trainer in Convergys for conducting new joiners and refresher training
- Won consecutive I leap academia domain knowledge in Infosys during 2015-16
- Awarded first prize for representing process overview by KM Management team in Infosys.
SENIOR PROCESS EXECUTIVE
Infosys | SPS
05.2013 - 04.2016
- Residential Real Estate Review | Bengaluru
- Processing, controlling and confirming Broker Price Opinion's Federal Housing Administration & Real Estate Owned Appraisal valuations in a high quality standard
- Following Fannie Mae & Freddie Mac sponsored mortgage services to various choice of home loans available in US
- Identifying and recruiting highly motivated and knowledgeable real estate professionals through various resources
- Accomplishing brokers and appraisers reports by inspecting mortgage properties value as bank needed
- Responsible for meeting mortgage loan financial standards by collecting
- Broker Price Opinion's & Appraisal reports, identifying variances and implementing corrective actions
- Validating and reviewing the mortgage reports submitted by the certified Broker Price Opinion's and Appraisers
- Explaining and defining the team with area of expert, and may serve as a coach, mentor or supervision to the new joiners with all day-to-day activities.
TEAM LEADER
Angel Broking Limited
Bengaluru
09.2012 - 04.2013
- Responsible for handling 20 members on field sales representatives by delivering demat and trading account, current and savings account, health and general insurance and SIP Mutual Fund Plans
- Motivating team and conducting the huddle on daily, weekly and monthly basis to achieve the consistent target in a given TAT
- Conducting current market update and refresher training sessions constantly and focusing performance improvement program team members to improve their performance
- Facilitating successful sales target from both B2B and B2C from the sales team by providing customer satisfaction
- And genuine customer service
- Working with the entire team to maximize sales meet targets in the short and long term
- Maintain excellent relationships with all clients from the sales executives portfolio
- Assisting in achieving maximum profitability and growth in accordance with organization plans.
FASHION ASSISTANT
Shoppers Stop
Bengaluru
09.2011 - 05.2012
- Focusing on current lifestyle and design trends that will guide customers with the visual merchandising strategy
- Taking care of complete visual merchandise and perpetual inventory control system (PICS)
- Targeting sales through engagement of customers, suggestive selling and sharing product knowledge
- Maintaining potential customer profile records for Know Your Customer (KYC) and genuine lead purpose
- Performing clientele informed by notifying them of preferred customer sales current offers and future promotional activities
- Monitoring the inventory system including receiving and stocking merchandise
- Engaging in appropriate behaviour at all times representing the business in
Education
MBA - Marketing Management & Research
Vivekananda Institute of Technology
Bachelors of Commerce - Commerce
Gulbarga University
Pre University Course | Commerce - undefined
Mathru Mandir Vidhya School
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Govt. Junior College
Skills
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Additional Information
- Progressive experience in internet & e-commerce start up, banking finance & mortgage industry benefit administration processes, quality and great customer service claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders.
Certification
Successfully completed US Mortgage Domain Knowledge certification from SPS – RRR Project in Infosys
Timeline
QUALITY ANALYST
Amazon Prime Food, Prione Business Services
06.2020 - 04.2022
Involved & certified Quality Control & Advanced Audit Techniques associated for AT&T process at Concentrix.
03-2019
QUALITY SPECIALIST
Swiggy Corporate
06.2018 - 07.2019
QUALITY ADVISOR
Convergys
12.2016 - 05.2018
Successfully completed US Mortgage Domain Knowledge certification from SPS – RRR Project in Infosys
03-2016
Learned industry & domain trends iLeap Academia in 2015 & 2016 at Infosys
06-2015
SENIOR PROCESS EXECUTIVE
Infosys | SPS
05.2013 - 04.2016
TEAM LEADER
Angel Broking Limited
09.2012 - 04.2013
FASHION ASSISTANT
Shoppers Stop
09.2011 - 05.2012
MBA - Marketing Management & Research
Vivekananda Institute of Technology
Bachelors of Commerce - Commerce
Gulbarga University
Pre University Course | Commerce - undefined
Mathru Mandir Vidhya School
undefined
Govt. Junior College
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