Bharat Jadhav
Mumbai
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritized addressing organizational objectives with thorough task-completion roadmaps. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager-NOC
OneOTT Intertaintment Ltd, NXTDIGITAL
02.2022 - 10.2024
- Company Overview: Hinduja Group Company
- Supervising and mentoring a team of technical support engineers, ensuring task allocation based on skill sets and workloads.
- Monitoring and prioritizing technical support incidents, ensuring timely resolution and escalation of critical issues.
- Maintaining compliance with SLAs and operational procedures while overseeing system performance and shift handovers.
- Acted as the primary Partner contact, providing status updates, addressing concerns, and mitigating service impacts.
- Co-ordinating with multiple ISP’s & vendor teams for maintaining uptime & SLA of P2P, ILL & Fiber links.
- Hinduja Group Company
Assistant Manager-Operations
Sify Digital Services Limited
Belapur
07.2020 - 02.2022
- Preparing & publishing multiple reports on weekly, monthly & quarterly basis as per the customers requirement & to highlight the ongoing NOC operations status
- Responsible for Managing Escalation and resolving issues on time with coordination of NOC and application owners
- Ensuring no ticket remains unattended for more than 15 minutes by NOC engineers
- Responsible for resolving escalated issues and risks with firm mitigation plans and escalating outstanding issues if required
- Daily review with Field Team for branches isolation and performance issue
- Timely clearing of Backlog tickets from ITSM
- Follow-up with field team to reduce link isolated cases
- Follow-up with link service providers for early restoration of links
- Rendering support to Project Team to execute project in timely manner
- Managed Team of 15 L1 & L2 engineers
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly
- Developed and maintained high-performing team with ongoing training, coaching, and performance evaluations
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance
- Enhanced operational efficiency by streamlining processes and implementing new systems
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout process
- Conducted regular audits of departmental procedures to ensure adherence to established guidelines, reducing instances of noncompliance
- Ensured compliance with industry regulations, company policies, and safety standards to maintain a secure working environment
- Assisted in development of long-term goals fo department, aligning them with organizational objectives
- Oversaw facility maintenance tasks to ensure a safe, clean, and well-functioning workplace for employees and customers alike
- Provided support to General Manager in various capacities, including monitoring performance metrics and assisting with strategic planning initiatives
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels
- Coordinating with Multiple OEM's, Logistic team's & onsite DC teams for delivery / pickup of the RMA / New devices at DC locations & Circle LHO
- Enabling required documentations / customers permissions & downtime for the implementation of the devices at DC location & Circle LHO
- Reported issues to higher management with great detail
Regional Project Manager
Bharti Airtel LTD
01.2018 - 06.2020
- Company Overview: (Third party payroll)
- Worked as Regional Project Manager for SBI project (AVIRAT) at SBI Mumbai Metro & Maharashtra Circle
- Taking care of both Service delivery & Service assurance for SBI Mumbai Metro & Maharashtra circle
- Looking after SBI Group (SBI MF, SBI Life, SBI Capital) to deliver Airtel managed links at their branches across Mumbai Circle
- Coordinating with Multiple OEM's, Logistic team's & field team for timely delivery hardware required for link delivery
- Coordinating with MPLS NOC, Field team to install links within TAT
- In SBI project installation completed of 16000+ links till date
- Coordinate with customer to deliver link end to end as per schedule
- Promoted culture of continuous improvement within project team by actively seeking feedback from all stakeholders involved
- Ensured consistent compliance with industry regulations by staying current on relevant laws and best practices
- Maintained meticulous documentation throughout projects' lifecycle, ensuring accurate record-keeping and ease of future reference when needed
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Verified quality of deliverables and conformance to specifications before submitting to clients
- (Third party payroll)
L3
Bharti Airtel LTD
04.2011 - 12.2017
- Company Overview: (Third party payroll)
- Self-motivated, with strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and fast-paced environment
- Learned and adapted quickly to new technology and software applications
- Worked as L3 Support for SBI project (AVIRAT) with 19 RPM's (Regional project managers)
- Coordinating with 19 RPMs to install links E2E with any scenario (Fiber, copper, RF & 4G)
- Coordinating with MPLS NOC & Field team to install links within the TAT
- Coordinating with SBI network integrator team to hand over & take acceptance of delivered links
- Coordinate with customer to deliver link end to end
- After accepting LOC's (Letter of Commission), from customer in M6 task closure till DD (Due date)
- LOC is uploaded in LEPM (Enterprise project manager)
- Having knowledge in CRM, IB2B, Metasolve, LEPM
- Flashing the dashboard of hand over & acceptance links daily & weekly basis with customer
- (Third party payroll)
Customer Support Engineer
VC NET (Sify Broadband)
Mumbai
04.2011 - 12.2017
- Configured broadband connectivity and resolved network issues with ISPs.
- Developed troubleshooting guides and preventive maintenance procedures.
- Ensured smooth escalations and maintained high customer satisfaction.
Project Coordinator
Trimax IT Infrastructure & Services Limited
Mumbai
09.2008 - 03.2011
- Worked as SPOC for Bank of Baroda MPLS links Service Delivery across India
- Implementation of Primary MPLS & P2P links & also backup links (CDMA)
- Project Planning, scheduling & implementation of links as per customer requirement
- Coordinating with Regional Teams for feasibility, scheduling & implementations of links
- Coordinating & maintaining good relationship with ISPs for Smooth implementation of links
- Coordinating with Management for required material & resources
- Coordinating with Billing & collection teams for revenue generation
- Coordinating & maintaining good relationship customer for implementation of links, billing etc
- Maintaining project database (excel sheets) & generation reports as required by customer & Management
- Taking ownership of work/projects, use stakeholder-focused approach to identifying best practice & quality improvement
- Kept projects on schedule by managing deadlines and adjusting workflows
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference
- Prepared meeting agendas and minutes for distribution and record keeping
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains
- Photocopied, distributed and emailed documents to project managers
Support Engineer
Nexeia Technologies Pvt Ltd.
Mumbai
11.2007 - 09.2008
- Delivered technical support for laptops and desktops, resolving hardware, software, and network issues.
- Managed application installation, configuration, and troubleshooting.
- Addressed LAN and internet connectivity problems, coordinating with ISPs as needed.
- Handled Windows account resets, hardware installation, and peripheral maintenance.
Support Engineer
Gaytes Systems Pvt Ltd
Mumbai
03.2002 - 10.2007
- Installation of LAN based voice loggers at branches all over India
- Handling all sort of Desktop Level issues on Windows XP Professional
- And Server 2003 level
- Application Installation, Configuration, and troubleshooting
- Resolving queries related to local LAN connectivity
- Coordinating with ISP for troubleshooting networks or Internet link And Broad Band Link problems
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns
- Reduced response times by prioritizing urgent requests and escalating issues when necessary
- Connected to computer of client using remote link to install programs and applications
- Increased client retention by building trust through excellent communication skills and timely issue resolution
Education
B. Com -
YCMOU
MumbaiMBA - Project Management
IMET
New DelhiSkills
- Incident management and SLA compliance
- Performance monitoring
- Customer relationship management
- Project coordination
- Operations management
- Reporting and documentation
Certification
- CCNA, CSCO11778095, 885/1000
- ITIL, 4661823
- Prince2 Foundation, GR656258174BJ
- Certificate course in Project Management Fundamentals
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 07/29/80
Languages
English
First Language
Timeline
Assistant Manager-NOC
OneOTT Intertaintment Ltd, NXTDIGITAL
02.2022 - 10.2024
Assistant Manager-Operations
Sify Digital Services Limited
07.2020 - 02.2022
Regional Project Manager
Bharti Airtel LTD
01.2018 - 06.2020
L3
Bharti Airtel LTD
04.2011 - 12.2017
Customer Support Engineer
VC NET (Sify Broadband)
04.2011 - 12.2017
Project Coordinator
Trimax IT Infrastructure & Services Limited
09.2008 - 03.2011
Support Engineer
Nexeia Technologies Pvt Ltd.
11.2007 - 09.2008
Support Engineer
Gaytes Systems Pvt Ltd
03.2002 - 10.2007
B. Com -
YCMOU
MBA - Project Management
IMET
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