Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bharat Jaiswal

Bharat Jaiswal

Bhopal

Summary

Detail-orientated Implementation Manager and a dynamic communicator. A seasoned hospitality player with 6 years of extensive experience in the hospitality industry encompassing Guest Relationships, Faculty & Operations, Event & Community Management, Escalation Management and Training & Development.

About Me? Diligent, methodical, team player, nonchalant, very social and apolitical; A strong communicator with great love for creativity and doing things differently with a sense of taking everyone together.

Excellent written, communication, interpersonal, liaison and problem-solving skills with the ability to work in a multicultural environment in a true adaptive fashion.

Overview

10
10
years of professional experience

Work History

Global Implementation Consultant

Coursera
Gurgaon
07.2023 - Current
  • Strong stakeholder management and team collaboration abilities.
  • Demonstrated skills in curriculum implementation and training delivery.
  • Proficiency in project management and client-onboarding processes.
  • Knowledge of data-driven decision making and analytics.
  • Advanced understanding of e-learning technologies and platforms.

Operations Specialist

Coursera
Gurgaon
09.2022 - 08.2023
  • Exceptional organizational and multitasking abilities.
  • Exceptional Escalation Management with a high level of satisfactory resolution.
  • Great attention to detail and problem-solving abilities.

Senior Program Manager

Great Learning
Gurgaon
04.2022 - 09.2023
  • Leading a team of 05 program managers to achieve high learning outcomes and high satisfaction levels for learners.
  • Managed a portfolio of $2.1 M in revenue.
  • Worked in collaboration with senior managers to plan and achieve the set objectives.
  • Setting up a training unit to groom new program managers along with training and development of the current team

Program Manager

Great Learning
Gurgaon
12.2020 - 03.2022
  • Management, identification and implementation of process for smoother program management and trouble- free learning experience.
  • Managed a portfolio of 03 cohorts with 150 learners worth $525000
  • Complete ownership of all the program office responsibilities around scheduling and delivery activities, online sessions, webinars, evaluations, grading, presentations etc
  • Engagement with variety of stakeholders like senior managers, academicians, industry professionals and many other external stakeholders.

Associate Community Manager

CoWrks
Gurgaon
04.2019 - 09.2020
  • Overall in-charge of centre operations, non-desk revenue, customer satisfaction and built community environment that is conducive to collaboration.
  • Managed a retention portfolio of 75 lakhs a month with occupancy of 70% for udyog vihar & retention portfolio of 98 Lakhs a month with occupancy of 90%
  • Generated non desk revenue of 1.2 crores in a year, highest amongst all the centres in the entire country. Headed meeting rooms and events spaces revenue generation as additional responsibility.
  • Driving high NPS through measuring member satisfaction and retention, CoWrks, Udyog Vihar maintained 03rd highest NPS of 34 in the entire country.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Oversaw team of 25 with effective morale-building strategies, 300 training and motivational coaching hours on established practices, standards and requirements.

Senior Community Executive

CoWrks
Gurgaon
02.2018 - 03.2020
  • Ensure member's engagement through planning and execution of events, member onboarding, mixers, socials and empowerment, planned 04-06 events every month.
  • Analyse issues and provided solutions within stipulated timeline to increase customer satisfaction.
  • Conducted more than 200 CoWrks centre tours for all potential new members clients to boost centre revenue.
  • Managed billing for 25 accounts along with operations and maintaining daily, weekly and monthly centre reports.

Front Office Associate

The Oberoi Group Of Hotels
Gurgaon
07.2014 - 12.2017
  • Achieved NPS score of more than 90 in all areas of front office (Reception, Cashier, Concierge, Reservations & Business centre )
  • Budding team lead overlooking operations and managing team of 12 associates
  • Certified departmental trainer with 240 hours spent in training and development.
  • Processed and prepared daily operation reports to plan and execute shift in efficient and smooth way.
  • Managed dedicated billings of accounts.

Education

Bachelor of Science - Hospitality and Hotel Administration

Institute of Hotel Management
Bhopal
07-2014

GED -

Higher Secondary School
Bhopal
04-2010

GED -

Secondary School Certificate, Bhopal
Bhopal
04-2008

Skills

  • Implementation and configuration
  • Project Management
  • Stakeholder Management
  • Training delivery & Client Retention Strategies
  • Experience Management
  • Escalation Management

Accomplishments

  • Runner up for the CEO Award at The Oberoi, Gurgaon for the year 2016.
  • Awarded Mr. IHM title for the year 2014 at IHM Bhopal.
  • Bagged two Gold medals in National Karate Championship.
  • Secured first position in the college cultural meet in Drama competition.
  • Captained school cricket and basketball team awarded Mr. Eve title in the school farewell.

Timeline

Global Implementation Consultant

Coursera
07.2023 - Current

Operations Specialist

Coursera
09.2022 - 08.2023

Senior Program Manager

Great Learning
04.2022 - 09.2023

Program Manager

Great Learning
12.2020 - 03.2022

Associate Community Manager

CoWrks
04.2019 - 09.2020

Senior Community Executive

CoWrks
02.2018 - 03.2020

Front Office Associate

The Oberoi Group Of Hotels
07.2014 - 12.2017

Bachelor of Science - Hospitality and Hotel Administration

Institute of Hotel Management

GED -

Higher Secondary School

GED -

Secondary School Certificate, Bhopal

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Bharat Jaiswal