Bharat Jaiswal
Bhopal
Summary
Detail-orientated Implementation Manager and a dynamic communicator. A seasoned hospitality player with 6 years of extensive experience in the hospitality industry encompassing Guest Relationships, Faculty & Operations, Event & Community Management, Escalation Management and Training & Development.
About Me? Diligent, methodical, team player, nonchalant, very social and apolitical; A strong communicator with great love for creativity and doing things differently with a sense of taking everyone together.
Excellent written, communication, interpersonal, liaison and problem-solving skills with the ability to work in a multicultural environment in a true adaptive fashion.
Overview
10
10
years of professional experience
Work History
Global Implementation Consultant
Coursera
Gurgaon
07.2023 - Current
- Strong stakeholder management and team collaboration abilities.
- Demonstrated skills in curriculum implementation and training delivery.
- Proficiency in project management and client-onboarding processes.
- Knowledge of data-driven decision making and analytics.
- Advanced understanding of e-learning technologies and platforms.
Operations Specialist
Coursera
Gurgaon
09.2022 - 08.2023
- Exceptional organizational and multitasking abilities.
- Exceptional Escalation Management with a high level of satisfactory resolution.
- Great attention to detail and problem-solving abilities.
Senior Program Manager
Great Learning
Gurgaon
04.2022 - 09.2023
- Leading a team of 05 program managers to achieve high learning outcomes and high satisfaction levels for learners.
- Managed a portfolio of $2.1 M in revenue.
- Worked in collaboration with senior managers to plan and achieve the set objectives.
- Setting up a training unit to groom new program managers along with training and development of the current team
Program Manager
Great Learning
Gurgaon
12.2020 - 03.2022
- Management, identification and implementation of process for smoother program management and trouble- free learning experience.
- Managed a portfolio of 03 cohorts with 150 learners worth $525000
- Complete ownership of all the program office responsibilities around scheduling and delivery activities, online sessions, webinars, evaluations, grading, presentations etc
- Engagement with variety of stakeholders like senior managers, academicians, industry professionals and many other external stakeholders.
Associate Community Manager
CoWrks
Gurgaon
04.2019 - 09.2020
- Overall in-charge of centre operations, non-desk revenue, customer satisfaction and built community environment that is conducive to collaboration.
- Managed a retention portfolio of 75 lakhs a month with occupancy of 70% for udyog vihar & retention portfolio of 98 Lakhs a month with occupancy of 90%
- Generated non desk revenue of 1.2 crores in a year, highest amongst all the centres in the entire country. Headed meeting rooms and events spaces revenue generation as additional responsibility.
- Driving high NPS through measuring member satisfaction and retention, CoWrks, Udyog Vihar maintained 03rd highest NPS of 34 in the entire country.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
- Oversaw team of 25 with effective morale-building strategies, 300 training and motivational coaching hours on established practices, standards and requirements.
Senior Community Executive
CoWrks
Gurgaon
02.2018 - 03.2020
- Ensure member's engagement through planning and execution of events, member onboarding, mixers, socials and empowerment, planned 04-06 events every month.
- Analyse issues and provided solutions within stipulated timeline to increase customer satisfaction.
- Conducted more than 200 CoWrks centre tours for all potential new members clients to boost centre revenue.
- Managed billing for 25 accounts along with operations and maintaining daily, weekly and monthly centre reports.
Front Office Associate
The Oberoi Group Of Hotels
Gurgaon
07.2014 - 12.2017
- Achieved NPS score of more than 90 in all areas of front office (Reception, Cashier, Concierge, Reservations & Business centre )
- Budding team lead overlooking operations and managing team of 12 associates
- Certified departmental trainer with 240 hours spent in training and development.
- Processed and prepared daily operation reports to plan and execute shift in efficient and smooth way.
- Managed dedicated billings of accounts.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Bhopal07-2014
GED -
Higher Secondary School
Bhopal 04-2010
GED -
Secondary School Certificate, Bhopal
Bhopal 04-2008
Skills
- Implementation and configuration
- Project Management
- Stakeholder Management
- Training delivery & Client Retention Strategies
- Experience Management
- Escalation Management
Accomplishments
- Runner up for the CEO Award at The Oberoi, Gurgaon for the year 2016.
- Awarded Mr. IHM title for the year 2014 at IHM Bhopal.
- Bagged two Gold medals in National Karate Championship.
- Secured first position in the college cultural meet in Drama competition.
- Captained school cricket and basketball team awarded Mr. Eve title in the school farewell.
Timeline
Global Implementation Consultant
Coursera
07.2023 - Current
Operations Specialist
Coursera
09.2022 - 08.2023
Senior Program Manager
Great Learning
04.2022 - 09.2023
Program Manager
Great Learning
12.2020 - 03.2022
Associate Community Manager
CoWrks
04.2019 - 09.2020
Senior Community Executive
CoWrks
02.2018 - 03.2020
Front Office Associate
The Oberoi Group Of Hotels
07.2014 - 12.2017
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
GED -
Higher Secondary School
GED -
Secondary School Certificate, Bhopal
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