Experienced IT professional with 14 years of experience in manual and automation testing, test leadership, and delivery management at IBM India Pvt. Ltd., including 3 years of experience at IBM Italy S.p.A.
Skilled in Agile development methodologies, driving efficient end-to-end application development, from conceptualization to deployment, ensuring high-quality deliverables.
Proficient in utilizing memory leak instruments tools, to identify and manage memory leaks, ensuring efficient memory management and improved software performance.
Extensive expertise in telecom domain solutions, software testing, and automation, with a deep understanding of customer care, billing, and CRM systems. Proficient in SQL, test automation, Selenium, Groovy scripting, Web services, API testing, and Oracle databases.
Showcased success in leading cross-functional teams, effectively managing both technical and business requirements to deliver on-time, high-impact solutions.
Competent in client engagement and requirement analysis, ensuring alignment between business goals and technical execution.
Capable of creating comprehensive architectural documents (HLD/LLD) and project deliverables, contributing to clear project direction and team collaboration.
Acquired the IBM Silver Badge in Telecommunications Insights and Solutions and multiple client-focused accolades such as the Client Excellency Award & Manager’s Choice Award.
Possess exceptional problem-solving, analytical thinking, and effective communication skills, facilitating smooth collaboration between business users, technical teams, and stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Test Specialist / Delivery Manager
IBM India Pvt Ltd
07.2010 - Current
Managing telecom domain applications - Leading OCA/OAG and Web 190 applications for Vodafone Italy, ensuring seamless functionality of telecom customer care and billing platforms.
Developing, maintaining, and optimizing telecom applications: OCA (Frontend Application for Vodafone Call Center), OAG (Backend Application for managing billing, customer details, and database operations), Web 190 (Vodafone Web Portal for Individual and Corporate Customers).
Chatbot Development - Designed and developed a chatbot using Watson X, which was later successfully integrated with Slack to enhance internal communication and query resolution.
Collaborating with management, vendors, and third-party teams to ensure software reliability.
Held multiple roles: Tester, Senior Tester, Test Lead, Onsite Coordinator, and Delivery Manager.
Contributed to IBM's CMMI Level 5 certification by participating in the CMMI Final Benchmark Assessment (2022).
Led a 5-member team for the IBM ISA 2021 Call for Code Spot Challenge, building a virtual queue system to reduce crowding at vaccination centers during the pandemic.
Education
M.Tech - Telematics and Signal Processing
NIT Rourkela
Rourkela, India
04-2010
Skills
Telecom Domain Expertise
Software Development Life Cycle (SDLC)
Requirement Analysis
Application Design and Development
Functional, Regression, System Testing and Performance Testing
End to End and Integration Testing
Test Automation( RFT, Selenium, Groovy scripting and UI Path)
Web Services & API Testing
SQL & ORACLE Database Management
Quality Assurance & Agile Methodologies
Team Leadership & Project Management
Cloud Technologies & Infrastructure - AWS, Azure and Oracle Cloud
Certification
ISTQB - Certified Tester
Certified Scrum Master (CSM)
SQL Fundamentals
IBM Rational Functional Tester, Java Scripting, V8.0
Microsoft Certified: Azure Fundamentals
AWS Certified Cloud Practitioner
Business Continuity Management Specialist
Oracle Certified Foundations Associate
Oracle Cloud Infrastructure 2024 Certified AI Foundations Associate
Projects And Achievements
Developed & Managed Telecom Applications - Successfully led OCA/OAG and Web 190 applications for Vodafone Italy.
CMMI Level 5 Contribution - Played a key role in IBM's CMMI Level 5 Benchmark Certification (2022).
Pandemic Response Innovation - Led IBM's Call for Code Challenge (2021), developing a virtual queue system for vaccination centers.
Chatbot Development - Designed and integrated a Slack chatbot to streamline internal operations.
Automation & QA Strategy - Developed test automation frameworks to improve software reliability and efficiency.
Reskill Programs and Earned Badges
Re skilled in Full Stack Tester
Earned IBM Silver Badge in Telecommunications Insights and Solutions
AWS Partner: Generative AI Essentials
IBM Consulting - Core Foundation
IBM Recognized Speaker/Presenter
Build Your Own Chatbot - Level 1
IBM IGNITE - Quality Engineering & Test Automation Solution Development
AWS Cloud Quest: Cloud Practitioner
Accomplishments
Testing Tools: Selenium, IBM Rational Functional Tester, SoapUI, RQM, JMeter, Remedy, ALM and Helios
Databases: ORACLE, SQL
Scripting Languages: Groovy
Telecom Domain Knowledge: Customer Care, Billing, CRM Systems
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)