Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Bharat Kodwani

Strategic and Enterprise Accounts Manager
Ajmer

Summary

Dynamic professional with 6 years of experience in Key Account Management, Customer Success, and driving growth initiatives in various industries. Demonstrated ability to build strong client relationships, enhance customer satisfaction, and achieve revenue targets through strategic account management and personalized customer success strategies. Skilled in identifying opportunities for upselling, cross-selling, and expanding business relationships. Proven track record of fostering collaboration across teams to deliver exceptional service and drive mutual business success.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Manager - Customer Success and Growth

Acko
4 2022 - Current

Group Health :

  • Managed a portfolio of 15 crores encompassing Small, Medium scale, and Enterprise accounts, driving both fresh business acquisition and renewals.
  • Established and maintained strong relationships with corporate stakeholders, including CFOs and CHROs, ensuring high client satisfaction and retention.
  • Took end-to-end ownership of operations, finance, endorsements, and servicing, achieving seamless integration across departments like Underwriting, Business Operations, Finance, and Strategy.
  • Proactively identified upselling and cross-selling opportunities, successfully increasing revenue by leveraging Acko's product suite.
  • Achieved an impressive 80% client retention rate during renewal cycles.
  • Spearheaded the development of fresh and renewals business strategies for Acko's retail health products, significantly contributing to market expansion and revenue growth.

Retail Health :

  • Successfully launched and managed renewals business for retail health products, demonstrating strategic foresight and operational excellence.
  • Collaborated closely with Tech and Product teams to implement new features, enhancing product competitiveness and customer satisfaction.
  • Led and motivated a team of 50 professionals, fostering a culture of excellence and achieving business objectives efficiently.



Relationship Manager /Key Account Manager

Shopee India
02.2022 - 04.2022
  • Managed accounts of FMCG sellers on Shopee's platform and handling daily orders. Provided proactive monitoring of issues and promptly addressed seller concerns to ensure high satisfaction levels and maintain smooth operations.
  • Guided FMCG sellers on Shopee's platform to optimize their business strategies and increase daily orders.
  • Implemented promotional campaigns to highlight top products and brands in the FMCG category on Shopee's marketplace.
  • Conducted regular performance analysis and identified opportunities for improvement in seller operations and sales performance.
  • Implemented strategies to optimize seller performance metrics, such as conversion rates, order fulfillment, and customer satisfaction.


Assistant Marketing Manager

BYJU'S - The Learning App
06.2018 - 01.2022
  • Established strategic alliances and conducted negotiations with key companies such as Future Group and Reliance for Marketing collaborations .
  • Strategized and implemented campaigns in high-traffic areas such as malls, supermarkets, and movie theatres to maximize lead generation and brand visibility.
  • Led and supervised a team of 25 professionals . Provided guidance, motivation, and training to ensure team cohesion and performance excellence.
  • Collaborated closely with print media partners like Times of India (TOI) for effective promotional campaigns.
  • Oversaw and managed the setup of billboards and hoardings to enhance brand visibility and market presence for BYJU'S in the South Gujarat region.


Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

JECRC Foundation
08.2014 - 05.2018

High School Diploma -

HKH Public School

Skills

Strategic account management

Negotiation

Business development

Customer success

Retention

Growth

Accomplishments

  • Successfully retained 80% of the business for Acko in Group Health Insurance and 83% in Retail Health Insurance during renewal periods. Maintained strong client relationships to ensure high renewal rates and continuity of business.
  • Demonstrated proficiency in customer retention and satisfaction, contributing significantly to Acko's stability and growth in the health insurance sector.
  • Orchestrated India's biggest revenue-generating campaign for BYJU'S at Nand Niketan Township (ESSAR Pvt. Ltd.). Achieved minimal lead costs while maximizing campaign effectiveness, significantly contributing to BYJU'S market expansion and revenue growth.

Languages

Hindi

English

Timeline

Relationship Manager /Key Account Manager

Shopee India
02.2022 - 04.2022

Assistant Marketing Manager

BYJU'S - The Learning App
06.2018 - 01.2022

Bachelor of Technology - Electrical, Electronics And Communications Engineering

JECRC Foundation
08.2014 - 05.2018

Manager - Customer Success and Growth

Acko
4 2022 - Current

High School Diploma -

HKH Public School
Bharat KodwaniStrategic and Enterprise Accounts Manager