BHARAT KUMAR
Gurugram
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Senior Sales Consultant
POLICYBAZAAR.COM
Gurugram
02.2020 - Current
- Analyzed customer data to identify renewal opportunities.
- Developed and maintained client relationships through proactive outreach.
- Conducted market research to understand customer needs and preferences.
- Managed the renewal process from initial contact to contract execution.
- Answered customers' questions and addressed problems and complaints in person via phone, chats and mails.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
B.Com -
MDU Rohtak
Gurugram07-2021
Skills
- Teamwork mindset
- Customer Retention
- Complaint Handling
- Call Control
- Presentation Skills
- Time Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Nominated for JAG
- Maintaining a CSat of 4.6/5
Timeline
Senior Sales Consultant
POLICYBAZAAR.COM
02.2020 - Current
B.Com -
MDU Rohtak