Watching movies and listening to music
Bharat Kumar
German Language Expert
67, Village Pandwala Khurd, Najafgarh
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Travel Consultant
IGT Solutions
03.2024 - 12.2024
- Streamlined business travel processes for increased efficiency and cost savings.
- Ensured compliance with corporate policies regarding employee safety during business travels.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
- Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
- Conducted research on industry trends to maintain updated knowledge on best practices in corporate travel management.
- Assisted clients in managing travel expenses, implementing budget guidelines and tracking tools.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Helped customers with passport and visa applications.
- Booked tickets for air, rail, and ground transportation.
- Dealt with payment processing services for bookings and refunds for clientele.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Sr. Representative Operations
Concentrix
07.2022 - 03.2024
- Resolved issues through careful research and follow-up with customers.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Managed multiple chats and E-Mails simultaneously, ensuring prompt responses and timely resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Tourism Management
IGNOU
New Delhi 07.2016 - 07.2019
Skills
Analytical and Critical Thinking
Self-Motivated
Problem-Solving
Written and verbal Communication
Travel bookings processes
Microsoft office
Multitasking Abilities
Certification
German language
Interests
Software
Amadeus (GDS)
Microsoft Office
Timeline
Business Travel Consultant
IGT Solutions
03.2024 - 12.2024
Sr. Representative Operations
Concentrix
07.2022 - 03.2024
German language
02-2022
Bachelor of Arts - Tourism Management
IGNOU
07.2016 - 07.2019
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