Hi, I’m
BHARAT KUMAR BAID
Senior Service Manager - Finance (OTC)
Jaipur
Summary
Dynamic service management professional with a proven track record of driving operational success and cultivating lasting client relationships. Recognized for a collaborative approach and results-oriented mindset, consistently delivering high-quality outcomes. Expertise in strategic planning and team leadership enables effective adaptation to evolving business needs while ensuring dependable service delivery. Committed to enhancing organizational performance through innovative solutions and a focus on client satisfaction.
Overview
22
years of professional experience
2
Certifications
Work History
Wipro Limited
Senior Service Manager
09.2018 - 12.2025
Job overview
- Managing more than 100 clients and monthly revenue of worth $50 million across various cost centres every month.
- Successfully lead a team of 24 colleagues and looking after their performance appraisal and their career development.
- SOP development and process training of OTC colleagues across the location from on boarding till they hit production.
- Responsible for preparing and presenting the monthly/quarterly/annual revenue analysis and invoicing reports to the Leadership and Delivery Unit Heads.
- Responsible for managing the monthly revenue recognition of the team and tracking the revenue variance vs. forecast.
- Ensure quality control over financial transactions and financial reporting for the overall governance.
- Ensuring monthly billing is completed on time and invoice uploaded in the client portal for payment and maximizing the receivables for the team.
- Point of contact for client on all finance related queries and ensuring the response before TAT and focus on customer satisfaction and delight.
- Taking care of the common communication for Fin Ops / OTC group for both work locations for approx. 170 colleagues.
- Holding the monthly one
- Ones with the colleague, providing feedback on defined KPI’s and documenting the discussion.
- Leading process improvement initiatives like system stuck revenue, standardisation of process / invoice attachments, invoice quality management etc.
- Frequent taking Interviews for the New hires and internal promotion interview as I am part of OTC Interview panel.
- Taking calls with Audit team on samples picked, provide required supporting/clarification & getting them closed on time.
Aon Hewitt and Alight
Senior Business Analyst
05.2009 - 08.2018
Job overview
- Scrutinizing Client Agreement (contract) and determining the effective use of financial clauses for recording accurate revenue as per the Aon Hewitt’s revenue recognition policy.
- Hands on experience on PeopleSoft 9.0, Viewpoint, Horizon etc. Ensuring accuracy and compliance with U.S. GAAP, SOX, various internal and external compliance policies and other contract terms.
- Ensure monthly revenue is submitted/accrued as per the client agreements to avoid revenue leakage.
- Coaching and manage a team of financial analysts. Initiate, promulgate, and implement functional policies, procedures, and quality assurance best practices.
- Strong client-service orientation. Ability to develop relationships with client teams and cross functional departments of organization (CFA, Commissions, AR, AP, Collections, other OTC teams) to deliver highest level of service quality with customer satisfaction.
- Establishing and maintaining billing codes details and contracts in the PeopleSoft 9.0 system.
- Approving Invoices after ensuring charges are invoiced as per contractual terms, maintain accurate advance and forward balances, correct revenue timely and accurately (write off v/s fee).
- Reconciliation of the unapplied/unallocated funds (on account) month on month basis.
- Working with Accounts payable team to for vendor charges reclassification.
- Helping out to the client teams in their day-to-day Adhoc queries/requests.
- Managed TCM team (5 colleagues) which handled all types of TCM Specialty Survey for CFA organization.
- Reviewing and auditing all the contracts made by Aon Hewitt with its Clients as per SOX Act and Exercising Internal Control with the entire appropriate matrix for write-off and write-ups.
- I was part of PS 8.4 to PS 9.0 implementation and performed various system testing and Training Modules.
- Setting up the revenue charge code in accordance with the financial terms explained in the client contracts and working on the People Soft 9.0 platform.
- Revenue Accounting: Recognizing revenue in accordance with the appropriate revenue recognition method as per Aon Hewitt revenue recognition policy. Comparing submitted revenue with RSQ report.
- Reporting the accruals in case of any missed revenue or any internal revenue allocation issue.
- Providing Details of Surplus or Deficit revenues to the client and US counterparts through various reports.
- Helping US/Canadian counterparts in preparing/updating the client invoices in a timely manner and helping them to resolve client queries related to invoicing and revenue in timely manner.
- Helping External/Internal auditors with their queries on the Client Advances and their forward balances.
- Handling Escalations and issues for the team and reconciling charge codes and AR unapplied on accounts.
- Providing guidance to Accounts Receivable and coordinating with them to get the collections of invoices.
- Conducting daily team meetings and sharing the business/process updates and assigning top Priorities.
Genpact Ltd
Process Developer
09.2007 - 04.2009
Job overview
- From our Key Processes in Compliance W9 and CAA of our onshore client Wachovia Bank, I was looking after both the processes and supervising a team of five members.
- Scrutinizing the scanned documents in system & checking for compliance requirements as per US Law, Rules & regulations & adhering to their guidelines.
- Converting the accounts to Dormant as per the process, doing the research for transactions in last few months.
- Maintaining Productivity Tracker, MIS, reviewing process ongoing basis, tracking Exceptions & processing hours.
- Working on Mainframe system and other software’s and obtaining accuracy in processing cases from the queues.
- Attending workflow and Ops. Call and publishing the dashboards to the higher management on fortnightly basis.
ICICI Retail Assets Ltd
Senior Executive-II
01.2004 - 08.2007
Job overview
- From our Key Processes Sanctions & Disbursements, Banking, Customer Service and OA Management I am looking after Banking and OA Management.
- In-charge of the Banking Management of nine Branches, this includes 6 locations in Orissa & 3 Locations in Chhattisgarh. Hence Total Nine Branches with 42 Spokes under these Hubs.
- In charge of the Banking Reconciliation of Pdc, Col & Disbursement Portfolio and Pre-audit review of Branches for Orissa & Chhattisgarh Region.
- As a Process Executive handling Merchant Acquiring – Credit Cards, PDC Bounce, Rep. Rep. Bounce, DRE Banking Instruments, PDC Banking, Bank Statement Mapping, DRE bounce Marking, Cash Counter Process, OA Process for HL and CL, Cheque Receipt upload in Finnone through RPC Vendor, Cash Monitoring control process under Cash module in Finnone, Outstation cheque received at LOPS & Cheque Processing/ Cheque Return/ Cheque Upload at LOPS.
- Measurement and Review of Mops coming in balance Score Card having monthly frequency through trend and quadrant analysis for the same.
- As TL Monitoring and managing the team of five members of Banking Management in Bhubaneswar.
- Handling, coordinating and supervising the work of supporting services such as Operating Agencies (OA).
- Also, monitoring the activity of cash counter department stringently.
- Manage the collection from difference sources and their deposition in different account on time.
- Provide trainings to the team members as well as to the other department regarding the process changes & their implementation to groom up their expertise.
- Implement Level 3 and Five S, which is quality tool for process standardization, uniform customer experience & continual process improvement simultaneously driving the Projects.
Education
Maharishi College
B.Com
01.2002
Maharishi College
I.com
01.1999
CBSE Board
10th
01.1997
Skills
Operations management
Certification
GNIIT with Professional Practice in Dec 2005.
Timeline
Senior Service Manager
Wipro Limited
09.2018 - 12.2025
Senior Business Analyst
Aon Hewitt and Alight
05.2009 - 08.2018
Process Developer
Genpact Ltd
09.2007 - 04.2009
Senior Executive-II
ICICI Retail Assets Ltd
01.2004 - 08.2007
Maharishi College
I.com
CBSE Board
10th
Maharishi College
B.Com
STRENGTH
One of my biggest strengths is “Attention to Detail” and I always ensure project gets completed on time. Apart from this, due to my firm belief in team work I coordinate well with functional and cross-functional departments. I work with. My innovative thinking skill is an advantage which helps me to take unique and innovative approaches to solve problems and overcome challenges. It evolves from having an open mind to all possibilities.
PERSONAL PROFILE
- Date of Birth 15-November-1981
- Marital Status Married
- Father’s Name Mr. Ashok Kumar Baid
Rewards and Recognition
Two times Gold award for Client Value, Three times Gold Award for Execution, One time CFO Award to our entire team, Best Team Award to my TCM team, Titan of the month for helping team, Blue Ribbon for recognition in quality, Multiple appreciations from client teams and stakeholders.