Bharat Mhatre
Business Account Manager
Mumbai
Summary
Result-driven Customer Success and Key Account Management professional with over 8 years of experience delivering measurable outcomes across diverse industries. Proven track record of managing strategic client and partner relationships in Banking, Payment Gateways, Automobiles, Pharmaceuticals, Tools, and Electrical appliances. Experienced in working closely with C-level executives and partners to identify growth opportunities, streamline operations, and increase recurring revenue.
Overview
10
10
years of professional experience
4036
4036
years of post-secondary education
3
3
Certifications
Work History
Business Account Manager
Global PayEX Technologies Pvt. Ltd
07.2023 - Current
- Developed and executed strategic initiatives that led to a 6.5% increase in revenue from existing accounts within a single fiscal year.
- Identified and implemented revenue generation opportunities, optimizing existing products and services for enhanced performance and value delivery.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Collaborated with clients across industries including Automotive, Pharmaceuticals, and Electrical Equipment, with significant experience engaging C-level executives and Directors.
- Designed and implemented onboarding plans and product adoption strategies tailored to client needs.
- Conducted training sessions for clients and end-users, and created comprehensive user guides to support product usage.
- Maintained strong client relationships by identifying current challenges and growth opportunities, resulting in consistent annual contract renewals.
- Coordinated with internal product and delivery teams to ensure seamless integration of payment modes such as NEFT, NACH, and various payment gateways.
- Acted as a liaison with major banks including JPMC, ICICI, and HDFC for automation and digital payment projects.
- Managed partnerships with payment gateway providers such as NTT Data, Airpay, and Razorpay, ensuring uninterrupted transaction flow, increased adoption, and growth in recurring revenues.
Sr. Business Associate
Crimson Interactive Pvt. Ltd
12.2017 - 05.2022
- Client Experience
- Tracking, analyzing, and addressing client complaints.
- Sharing engagement emails/promoting references and maintaining client relations.
- Responsible for testimonial and NPS/CSAT improvement.
- Implemented Complaint Redressal Process.
- Responsible for Data Collection, Cleaning & Visualizing. Sharing actionable insights on a monthly & Quarterly basis.
- Client Servicing
- Processing inquiries, and sharing quotations/confirmations with clients.
- Addressing all client queries via emails/chats/calls.
- Overview special projects/trials for high-value clients.
- Liaise with the cross-functional team for smooth onboarding of new B2B clients.
Sr. Customer Service Associate
First Source Solutions
05.2016 - 12.2017
- Processing internal transactions in client mortgage accounts.
- Processing Transactions and monitoring suspicious activity.
- Escalating issues and sharing them with the line manager for further investigations.
Customer Service Associate
Intelenet Global Services
08.2015 - 04.2016
- Handling more than 60 inbound calls on a daily basis and clarifying queries pertaining to Credit Cards.
- Upselling banking products such as EMIs, Loans, and Balance Transfers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
Bachelor of Commerce - Accounting And Finance
Prakash Degree College of Commerce & Science
Mumbai, India 04.2001 - 01.2015
Higher Secondary Certificate - Commerce
Clara’s College of Commerce
Mumbai, India03-2012
Secondary School Certificate - SSC
St. Anthony’s High School
Mumbai, India02-2010
Skills
- Account Management
- Customer Success
- Project Management
- Startegic Planning
- Customer Retention
- NPS & CSAT Management
- Sales
Accomplishments
- Value Idol of the month - Oct 21.
- Rising Star of the month -Oct 18.
- Phoenix of the month - Sept 17.
- Top Performer- Feb 2016.
- Best Upseller- Nov 2015.
Certification
Investment Banking Operations.
Timeline
Business Account Manager
Global PayEX Technologies Pvt. Ltd
07.2023 - Current
Sr. Business Associate
Crimson Interactive Pvt. Ltd
12.2017 - 05.2022
Sr. Customer Service Associate
First Source Solutions
05.2016 - 12.2017
Customer Service Associate
Intelenet Global Services
08.2015 - 04.2016
Bachelor of Commerce - Accounting And Finance
Prakash Degree College of Commerce & Science
04.2001 - 01.2015
Higher Secondary Certificate - Commerce
Clara’s College of Commerce
Secondary School Certificate - SSC
St. Anthony’s High School
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