Bharat Naidu

I'm a results-driven Senior Customer Success Manager with 11+ years of experience accelerating revenue growth, handling implemenation for Fortune 50 customers & maximising customer retention. I currently lead a team of 8, managing a $12M annual recurring revenue portfolio of 200+ SMB customers. My expertise lies in driving complex digital transformations, from initial consultation and strategic planning to successful implementation and expansion. I excel at building and nurturing strategic partnerships aligning with organisational and customer objectives, consistently exceeding performance targets. My deep understanding of customer success methodologies, consulting, and program management, combined with a focus on operational excellence, ensures I deliver exceptional customer value and contribute significantly to business growth.

• Covid-19 Vaccination Application: Building an end-to-end Covid-19 Vaccine Application in record time during the Pandemic, which received tremendous appreciation from the DoH & the Governor of Florida.
• Process Improvement at Gramener: As a PMO at Gramener, established processes and integrated tools into resource allocation, which improved resource utilization from 78% to 92%.
• Deque's Product First Approach: Drove Deque's transition to a product-first model by converting 28+ service contracts into product subscriptions, generating over $1M in revenue.