Bharat Saxena
Sales & Customer Services Professional, Strategic Key Account Manager
Edmonton,AB
Summary
A result-oriented individual with over 18 years of experience, determined to perform exceptional work while delivering great value and excellent services to internal and external customers. On top of work ethic, am a very creative person who likes to come up with new solutions and enjoys working in fast-paced environment with well-developed critical thinking and problem-solving skills, strong attention to detail and an important ability to adapt to change.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer Care Specialist
CSA Group Inc.
10.2023 - Current
- Provide preliminary information to support the sales process for prospective and current customers.
- Engage with existing customers to promote CSA certification and testing services, identifying new business opportunities.
- Develop proposals and offer customer support, including managing Notices and FIR Findings.
- Input and maintain new and existing client information in the CRM Salesforce database.
- Pursue open quotations and sales opportunities with follow-ups.
- Took ownership of customers issues to follow up problems through to resolution.
- Direct customers to appropriate departments for additional support.
- Oversee the Certification Sales inbox, qualifying and tracking leads.
- Contribute information to the Commercial Unit to aid in identifying new opportunities and focus areas for CSA Group TIC services.
Sales Associate - Part Time
Bell Mobility - Virgin Plus
11.2023 - 07.2024
- Greet customers and establish their needs and preferences regarding mobile devices and plans.
- Stay informed about latest mobile technology and accessories to provide accurate information to customers.
- Conduct sales transactions, process payments, and handle customer inquiries and complaints.
- Set up new mobile service contracts, explain contract details, and assist with paperwork.
- Maintain clean and organized store environment, ensuring all merchandise is properly displayed.
- Collaborate with team members to meet sales targets and contribute to positive team environment.
- Provide after-sales support, including troubleshooting issues and facilitating returns or exchanges.
- Attend training sessions to improve product knowledge and sales techniques..
Brand Ambassador - Part Time
Ralph Lauren
07.2023 - 09.2023
- Performing assigned duties with dedication and focus on delivering exceptional results by achieving daily sales targets as assigned.
- Approached strangers and interacted in natural conversation with goal of developing brand and customer loyalty.
- Actively engaging customers to promote products, up selling and cross-selling items.
- Working closely with fellow sales associates, as well as other departments like cashier team, to ensure smooth and enhanced customer experience.
- Reporting - Providing feedback to supervisors about customer preferences, product demand, and potential improvements to enhance shopping experience.
Regional Sales Head
India & Bangladesh, Geo Chem Laboratories Pvt. Ltd
11.2020 - 02.2023
- Building relationships with customers, association and community to promote long term profitable business plans and growth.
- Collaborate with business development team to enhance sales performance by effective sales and successfully won deals by understanding customer needs to tailor product and service offerings.
- Meetings with client to promote superior experience by doing consultative selling with help of presentation, doing final negotiation and quotes preparation.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 20% revenue increase
- Supported account receivable team in regards to timely payment collection in order to meet targeted DSO.
- Provided regular consultation to team members in regard to successful selling methods and encouraged cross-selling to drive revenue.
- Proficient in using MS Office Suite (outlook, powerpoint, word, excel)
Assistant General Manager
TUV Rheinland (India) Pvt. Ltd
07.2012 - 06.2020
- Seek out major clients and forming working relationship with premier clients already associated with TUV Rheinland or inside target scale.
- Weekly Review through Sales Force and creation of necessary reports for further review with management.
- Have been able to achieve annual target figures year on year starting 2013 till 2019.
- Successfully established sales tool like SAP CRM and Sales Force within given target time.
- Have been able to execute standard operating procedure effectively for many global brands like – Adidas, Esprit, Marc O Polo and many more.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Mentored and motivated team members to achieve challenging business goals.
Key Account Manager
SGS India Pvt. Ltd
03.2011 - 05.2012
- Secured high-valued accounts USD3.5 million through consultative selling, effective customer solutions and promoting compelling business opportunities
- Key responsibility includes business development & retaining existing clients at National Level with help of dedicated team members at each location.
- Keeping track on revenue along with eyeing on new product/ service being started by key client.
- Quotes preparation based upon client's potential in line with company's policies.
- Meeting clients at regular intervals with prior appointment or sometimes with cold calling.
Education
Bachelor of Commerce - Commerce,Accounting
06.1999 - 05.2002
Skills
Leadership
Team Management
Customer Services
Strategic Planning
Decision Making
Organizational Skills
Proposal and Negotiation Skill
Interpersonal Communication
Solution Oriented
Ethical Behaviour
Key Account Development and Retention
Territory Management
Microsoft Applications Suite, Word, Excel, Powerpoint and Google Dashboard
Salesforcecom
Accomplishments
- Captured 56% boost in annual sales target for Softlines business from year 2014 to year 2019.
- During year 2019, has overachieved the budget figure by 3% bringing out total revenue as USD3.7million.
- Achieving daily sales target as per assigned working hours with Virgin Plus as part timer.
- Achieved daily sales target as per assigned working hours with Ralph Lauren.
- Successfully established sales tool like SAP CRM and Sales Force within given target time of 6 months across the team.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
Sales Associate - Part Time - Bell Mobility - Virgin Plus
11.2023 - 07.2024
Customer Care Specialist - CSA Group Inc.
10.2023 - Current
Brand Ambassador - Part Time - Ralph Lauren
07.2023 - 09.2023
Regional Sales Head - India & Bangladesh, Geo Chem Laboratories Pvt. Ltd
11.2020 - 02.2023
Assistant General Manager - TUV Rheinland (India) Pvt. Ltd
07.2012 - 06.2020
Key Account Manager - SGS India Pvt. Ltd
03.2011 - 05.2012
Bundelkhand University - Bachelor of Commerce, Commerce,Accounting
06.1999 - 05.2002
New Skill Development
- Pursuing Project Management Professional (PMP) certified course.
- Learned Interactive Dashboard
Additional Information
- Holding a valid Class 5 driving license.
- Access to a reliable vehicle for personal and official use.
- Always dress to impress.
- Open for flexible hours as per business demands.
- Open to travel.