BHARAT SHARMA
RECOVERY MANAGER
Guwahati,ASSAM
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Debt Recovery Manager
BSA INFOMEDIA PVT LTD
GUWAHATI
02.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Delivered comprehensive training programs to staff members on effective usage of the CRM system.
- Reduced call abandonment rates through effective list management and pacing adjustments.
- Enhanced customer satisfaction ratings by refining call scripts based on feedback from agents and customers alike.
- Contributed to business development efforts by identifying opportunities to expand existing campaigns or launch new initiatives using the full capabilities of the dialer system to drive increased revenue generation.
- Trained new agents on dialer functions and best practices, enhancing team productivity levels.
- Managed daily operations of the dialer system, ensuring seamless integration with other technologies utilized in the call center environment.
- Troubleshot technical issues related to the automatic outbound calling process, quickly identifying root causes of problems and implementing effective solutions to minimize service disruptions for agents utilizing the system during peak hours of operation.
- Maintained accurate records of all recovery actions, providing a solid foundation for informed decision-making and future strategy adjustments.
ADMIN Cum BACK OFFICE EXECUTIVE
PMR FACILITY MANAGEMENT SERVICES
BANGALORE
04.2021 - 12.2024
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Performed due diligence on third-party vendors to mitigate potential risks associated with outsourcing activities.
Education
Bachelor of Commerce - FINANCE
INDIRA GANDI NATIONAL OPEN UNIVERSITY
BENGALURU 04.2001 -
HS -
GYANPEETH MAHAVIDYALAYA NIKASHI
BAKSA ASSAM 04.2001 -
HSLC -
NAYABASTI HIGH SCHOOL
BAKSA ASSAM 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Financial management
Staff management
Dialer and call lead management
Certification
DIPLOMA IN COMPUTER APPLICATION
Timeline
Debt Recovery Manager
BSA INFOMEDIA PVT LTD
02.2025 - Current
ADMIN Cum BACK OFFICE EXECUTIVE
PMR FACILITY MANAGEMENT SERVICES
04.2021 - 12.2024
Bachelor of Commerce - FINANCE
INDIRA GANDI NATIONAL OPEN UNIVERSITY
04.2001 -
HS -
GYANPEETH MAHAVIDYALAYA NIKASHI
04.2001 -
HSLC -
NAYABASTI HIGH SCHOOL
04.2001 -