Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Open To Work

Bharat Yadav

HR Operations Specialist or Analyst
PUNE,MH

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Operations Supervisor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteHybrid
Location: PUNE, MH, IN
Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsWork from home option

Summary

Results-driven Operations Supervisor with expertise in employee training, quality control, and customer relationship management. Proven ability to enhance team productivity and operational efficiency while maintaining high service standards. Dedicated Operations Executive with a strong background in quality assurance and employee training. Known for implementing effective quality control measures and fostering team collaboration to improve service delivery and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Arrow Business Solutions
PUNE
08.2024 - 09.2025
  • Coordinated staff schedules to optimize resource allocation and coverage needs.
  • Trained new employees on operational procedures and safety protocols effectively.
  • Implemented quality control measures to uphold service standards and customer satisfaction.
  • Monitored team performance, providing feedback to enhance productivity and morale.
  • Trained new employees on proper job functions and company policies and procedures.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Experience in customer service and support.

Operations Executive

Credence Resource Management
PUNE
07.2023 - 07.2024
  • Resolved customer inquiries and provided exceptional support services.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Managed customer accounts to ensure timely collection of outstanding payments.
  • Documented all interactions and updates in the collections database system.
  • Negotiated payment plans with customers to facilitate debt resolution.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Operations Executive

The Universal Business Hub
PUNE
03.2021 - 06.2023
  • Managed recruitment process, sourcing candidates and conducting interviews.
  • Developed employee training programs to enhance skills and knowledge.
  • Organized onboarding sessions for new hires to integrate into the company smoothly.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Developed quality assurance protocols to ensure compliance with industry standards.
  • Collaborated with cross-functional teams to identify quality improvement opportunities.
  • Managed customer inquiries and provided assistance regarding services and products.

Education

MBA - Marketing Management

WOOLF (UPGRAD)
UK
01-2026

Bachelor of Commerce - Marketing Management And Research

Savitribai Phule Pune University
PUNE
04-2023

Skills

  • Marketing strategy
  • Customer relationship management
  • Employee training
  • Team collaboration
  • Quality control
  • Communication skills
  • Human resources
  • Marketing
  • Operations management

Affiliations

  • "Operations specialist with proven experience in developing training modules, HR file systems, and payroll spreadsheets. Combines technical skills with strong listening and collaborative abilities."
  • A competitive spirit from years as a cricketer.

Timeline

Operations Supervisor

Arrow Business Solutions
08.2024 - 09.2025

Operations Executive

Credence Resource Management
07.2023 - 07.2024

Operations Executive

The Universal Business Hub
03.2021 - 06.2023

MBA - Marketing Management

WOOLF (UPGRAD)

Bachelor of Commerce - Marketing Management And Research

Savitribai Phule Pune University

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Bharat YadavHR Operations Specialist or Analyst