BHARAT BHAGIRATH KADAM
Pune
Summary
Flexible hard worker ready to learn and contribute to team success. Leading Mechanical Engineer with strong communication skills, experience managing engineering teams and collaborating with other departments from manufacturing to operations and marketing. Self-starter with proven experience managing projects from concept to completion. Analytical Mechanical Engineer recognized for integrating new and emerging techniques and technologies to streamline and optimize design and production. Works alongside fabrication and manufacturing personnel to verify exceptional product quality. Comfortable taking projects from initial conception through holistic design phases and into final production. Motivated Mechanical Engineer with 12 years of experience producing specifications and designs and installing various mechanical components and systems. Trained in testing and evaluating theoretical designs, assessing final product overall performance and estimating budgets. Deeply familiar with computer-aided engineering and computer-aided manufacturing. Versatile Mechanical Engineer possessing sound decision-making, critical thinking and communication abilities. Methodical and hardworking professional with 12 years of hands-on experience designing power-producing machines. Reliable leader with adequate knowledge of engineering analysis tools and mathematical computing. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
ASSISTAT CUSTOMER SERVICE MANAGER
KIRON FOOD PROCESSING TECHNOLOGIES LLP
PUNE
02.2019 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Guided department employees on changes from management.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Monitored phone calls to provide feedback and coaching.
- Conducted training and offered staff development opportunities to decrease process lags.
SR. PROJECTENGINEER
MECHCON INDUSTRIAL, SOLUTIONS PVT.LTD
PUNE
12.2013 - 01.2019
- Identified project needs by reviewing project objectives and schedules.
- Monitored performance of project team members to provide performance feedback.
- Submitted budget estimates, progress reports and cost tracking reports.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Created project status presentations for delivery to customers or project personnel.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
PROJECT ENGINEER
PATVIN ENGINEERING PVT LTD
MUMBAI
01.2013 - 12.2013
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
- Coordinated construction planning, material resources and staff scheduling to achieve on-time, under-budget completion of projects.
- Collected, analyzed and summarized project information and trends to prepare project status reports for management.
- Managed and planned continuous improvement programs to reduce labor and costs.
- Managed use of materials and equipment to prevent property loss and support availability.
- Supervised and monitored project subcontractors and labor force.
- Coordinated with other engineers and construction professionals to manage various stages of construction projects.
- Answered technical concerns and devised solutions to resolve site and engineering problems.
PROJECT ENGINEER
CYBERNETIK TECHNOLOGIES PVT LTD
PUNE
09.2009 - 11.2011
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Interacted with clients to interpret needs and requirements.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
- Coordinated construction planning, material resources and staff scheduling to achieve on-time, under-budget completion of projects.
- Collected, analyzed and summarized project information and trends to prepare project status reports for management.
- Coordinated project plans to execute major upgrades and successfully guided technical teams in achieving project goals.
- Determined project schedule by studying project plan and specifications and calculating time requirements.
- Modified and approved technical documentation according to customer specifications.
- Prepared cost analyses, tracked change orders and managed schedules to improve project performance.
- Developed, coordinated and monitored production tasks.
- Managed and planned continuous improvement programs to reduce labor and costs.
- Prioritized and delegated daily tasks for engineering project team members.
- Maintained detailed knowledge of internal specifications and design standards as well as applicable regulatory requirements.
- Delivered detailed and concise directives to team members and worked closely with organizational managers to facilitate project success.
- Investigated change order requests based on field conditions and out-of-scope work.
- Developed specifications for needed equipment for projects.
- Approved expenditures and administered contracts to control project costs.
QUALITY TRAINEE
SIEMENS INDIA LIMITED
AURANGABAD
09.2006 - 10.2007
- Worked alongside senior team members to learn related job tasks and roles.
- Reviewed charts for accuracy to reduce errors and verify completion of updates.
- Inspected final products for quality concerns or to identify issues with equipment setup and calibration.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Inspected and repaired products to meet project expectations.
- Consulted with management and personnel to educate on QA standards.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Coordinated and supported on-suite audits conducted by external providers.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Produced test scripts for new automated software testing rounds.
OPERATOR
TATA MOTORS
PUNE
01.2007 - 09.2007
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Taught new employees machine operation techniques and important business procedures.
- Rotated among various workstations, performing work necessary to meet production needs.
- Maintained production and quality documentation.
- Checked control panel and gauges during equipment operation.
- Handled various mechanical and technical machinery during manufacturing process.
Education
DIPLOMA IN MECHANICAL ENGINEERING - ENGINEERING DIPLOMA
PURANMAL LAHOTI GOVT POLYTECHNICAL
LATUR05.2010
APPRENTISHIP - NCTVT-FITTER
DELHI BOARD
LATUR08.2006
FITTER - HIGH SCHOOL DIPLOMA
ITI, LATUR
LATUR07.2005
SSC - HIGH SCHOOL EDUCATION
SHRI LANKESHWAR VIDYALAY ,GANJUR
LATUR03.2003
Skills
- MS WORD, EXCEL, POWERPOINT,
- Sales Proficiency
- Focused on Customer Satisfaction
- Report Preparation
- Research Ability
- Quality Assurance Controls
- Problem-Solving
- Excellent Time Management Skills
- Customer Retention
- Service Delivery Optimization
- Information Security
- Training Programs
- Team Building and Leadership
- Schedule Coordination
- Handling Escalations
- Customer Relations
- Call Monitoring
- Schedule Management
- Client Relations and Retention
- Training and Coaching
- Coordinating Service Initiatives
- Verbal and Written Communication
- Training and Mentoring
- Continuous Improvement
- Team Building
- Project Management
- Customer Service
- One Call Resolution
- MS Office
- Customer-Focused
- Complaint Resolution
- Issue Resolution
- Technical Support
- Decision-Making
- Deadline-Oriented
- Work Prioritization
- Product Knowledge
- Relationship Building
Interests
-SWIMING
-TRAVELING
-EARNING KNOWLEDGE ABOUT NEW TECHNOLOGIES
-TO FACE NEW CHALENGES
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
ASSISTAT CUSTOMER SERVICE MANAGER
KIRON FOOD PROCESSING TECHNOLOGIES LLP
02.2019 - Current
SR. PROJECTENGINEER
MECHCON INDUSTRIAL, SOLUTIONS PVT.LTD
12.2013 - 01.2019
PROJECT ENGINEER
PATVIN ENGINEERING PVT LTD
01.2013 - 12.2013
PROJECT ENGINEER
CYBERNETIK TECHNOLOGIES PVT LTD
09.2009 - 11.2011
OPERATOR
TATA MOTORS
01.2007 - 09.2007
QUALITY TRAINEE
SIEMENS INDIA LIMITED
09.2006 - 10.2007
DIPLOMA IN MECHANICAL ENGINEERING - ENGINEERING DIPLOMA
PURANMAL LAHOTI GOVT POLYTECHNICAL
APPRENTISHIP - NCTVT-FITTER
DELHI BOARD
FITTER - HIGH SCHOOL DIPLOMA
ITI, LATUR
SSC - HIGH SCHOOL EDUCATION
SHRI LANKESHWAR VIDYALAY ,GANJUR
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