Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Bharat (Brad) Goplani

Bharat (Brad) Goplani

Ghaziabad

Summary

BSc. in Computer Science & Math from Osmania University, with an experience of 17.5 years in Sales & Client Services/Senior Sales Associate & Relationship Manager. Sales & Client Services/Senior Sales Associate / Proposal Writer& Relationship Manager Good planning and organizing skills Consultative Selling and Account Management Clients Handling and Management Extensive experience in client services, renewals Knowledgeable in Microsoft Office programs Good oral and written communication skills A goal-oriented person, self-determined, pro-active and with spectacular commitments towards the duty and responsibilities. A quick learner in fast paced environment. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

18
18
years of professional experience

Work History

Java Sales & Account Relationship (Sr. Customer Success Manager)

Oracle Inc.
Noida
05.2021 - Current
  • Responsible for forecasting renewals
  • Working as a Customer Success Specialist – Sales for North America
  • Managing Direct and Indirect Customers for the Oracle Support Services renewal
  • Handling pre-sales activities and consulting various aspects by analyzing their business needs
  • Managing Government Accounts for the renewals
  • Following up on the Purchase Orders / Accounts / Closures for achieving maximum margin
  • Managing cancelled accounts for the reinstatement for increasing revenue and margin
  • Responsible for updating the correct forecasting, renewal comments to the management
  • Responsible for achieving maximum ATR (Available to renew)
  • Responsible for reviewing every account closely for the closure
  • Responsible for sharing an update to the senior management in case of any cancellation
  • Responsible to track the booking report to get the accounts in report.

Client Services (Sr. Relationship Manager)

RateGain Technologies
Noida
07.2015 - 04.2021
  • Managing $1Million book of business, which involved account implementation and working with sales to increase contract sizes
  • Collaborate with technology team to implement new features based on client enhancement requests and industry
  • Ensure relationships with key decision-makers for accounts that will provide new business are continuously developed and relationships are strengthened and grown
  • Responsible for client trainings on upgrades & new product launch
  • Drive awareness into the client base through regular emails about various product features
  • Provide dynamic solutions and troubleshooting workarounds
  • Follow an overall consultative approach with the client to help best utilize the current services and help create opportunities for upsell from existing clients
  • Managing a team of 5 Relationship Managers, coaching, training, monitoring their performance / renewal / upsell / retention / win back
  • Representing our company in several ATM’s in Dubai and other parts of the world.

Supplier Network (Senior Product Consultant)

Cvent
Gurgaon
02.2010 - 05.2015
  • Remained active and thorough with the product, working on the product and projects with some high dollar value clients along with Team Management
  • Support clients over the phone and email by answering their product questions and offering technical assistance
  • Our customers include Ritz-Carlton, Marriott, Choice, Fairmont and Hilton
  • Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine
  • Gather client requirements for future releases of the product
  • Prepared compelling solutions for our clients (mostly in US and Europe) by combining the strength of various services and products
  • Implement and manage the online portion of client events as and when needed
  • Gather client requirements and implement them in Cvent’s event management software
  • Communicate with the client and review the initial implementation with them and make required changes
  • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals.

Senior Sales Executive

Convergys
Gurgaon
01.2008 - 01.2009
  • I worked there in a Citi Sunshine process.
  • Product Demo, Details and resolving any credit card related queries.
  • Lead Generation
  • Cold Calls
  • Hot Leads
  • Closing
  • Follow up
  • Renewal

Investigating Officer

Barclays Corporate Banking
Noida
08.2006 - 07.2007
  • Be a centre of excellence for seamless, scalable and sustainable operations. Deliver in a controlled environment by maintaining governance and ensuring compliance to policies. Provide re-engineering and process design capability.
  • I worked there for about 1 year as an investigating officer
  • My main responsibility was to investigate and work on those cases where in wrong transaction were involved.
  • Handled specific accounts and their projects with challenging tasks and deadlines related to different banks and big MNCs.

Education

Bachelor of Science - Computer Science And Maths

Osmania University
Hyderabad
05-2006

Skills

  • Sales & Client Services
  • Senior Sales Associate
  • Proposal Writer
  • Relationship Manager
  • Good planning and organizing skills
  • Consultative Selling
  • Account Management
  • Clients Handling and Management
  • Extensive experience in client services
  • Renewals
  • Knowledgeable in Microsoft Office programs
  • Good oral and written communication skills
  • Goal-oriented
  • Self-determined
  • Pro-active
  • Commitment towards duty and responsibilities
  • Quick learner
  • Negotiation
  • Report Analysis
  • Customer Retention
  • Customer Needs Assessment
  • Customer Relations
  • Customer Advocacy
  • Strategic Planning
  • Client Relations
  • Customer Account Management
  • Sales proficiency
  • Research and due diligence
  • Pipeline Development
  • Customer Service
  • Customer Relationship Building
  • Training and mentoring
  • Account Updates
  • Sales management
  • Stakeholder Management
  • Records Management
  • Business Development
  • Strategic communications

Accomplishments

1 Promoted to Product Consultant from Associate Product Consultant within 11 months at Cvent.

2 Awarded as a most appreciated Consultant by clients at Cvent.

3. Won Account Management Championship in RateGain 2018

4. Recognition of Achieving 98.4 percent renewal rate.

5. SMART Distribution Warrior Award 2020

Timeline

Java Sales & Account Relationship (Sr. Customer Success Manager)

Oracle Inc.
05.2021 - Current

Client Services (Sr. Relationship Manager)

RateGain Technologies
07.2015 - 04.2021

Supplier Network (Senior Product Consultant)

Cvent
02.2010 - 05.2015

Senior Sales Executive

Convergys
01.2008 - 01.2009

Investigating Officer

Barclays Corporate Banking
08.2006 - 07.2007

Bachelor of Science - Computer Science And Maths

Osmania University

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Bharat (Brad) Goplani