Summary
Overview
Work History
Education
Skills
Certification
PERSONAL INFORMATION
KEY RESULT AREAS
REFERENCES
DISCLAIMER
Timeline
Generic
Bharath ACHAR

Bharath ACHAR

Bangalore

Summary

●Competent Professional with 14+ years of experience in Capital Markets/Client Onboarding, and client facilitation process management

● Expertise in CDD, EDD, Compliance escalation process, risk assessment and people management

● Excellent working relationships with stakeholders at all levels, both internal and external clients

● Manage client feedback effectively by coordinating with Internal & External stakeholder in the client facilitation process

● Driving and encouraging process improvement ideas and automation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Manager

Societe Generale Global Solution Centre
07.2022 - Current

Profile: KYC AML New Business On-boarding, Client & Credit Facilitation

Responsibilities: -

  • Effectively manage a team of 19 members to deliver a high-quality service to the KYC On-boarding, client and credit facilitation function
  • KYC On-boarding and Facilitation supports a number of regulatory compliance requirements specified by firms local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business.
  • Doc collection as part of Client facilitation, We perform checks on public sources like Morning Star, fund square, client websites, regulatory websites etc.
  • Perform end to checks on the documents received from the client. Verify their accuracy, validity in accordance with the KYC procedures (acceptable documents)
  • Maximum utilisation of Markit, saphyre, DTCC, client data room, client website, registrys and other public sources inorder to source documents for onboarding and review.
  • Facilitate credit document remediation.
  • We procure blanket approval or confirmation to reduce duplication in outreach for the same client on similar criteria.
  • Client outreach for existing clients and for onboarding missing requirements and questionnaires to be procured from client- Also we follow up with the client on regular intervals until they are procured.
  • Identify any pushbacks and coordinate with stakeholders or pilots to prepare an answer to the client. Also match the verified documents received to the Client onboarding systems.
  • Work with On-shore stakeholders on process development plans, provide weekly updates relating to production, quality, people, achievements and challenges.
  • Streamlined consistent hiring and performance management practices; promote process improvement ideas and share best practices across the segment/group
  • Collaborating with SME team and Initiating KYC training plan to develop and enhance staff knowledge of business and product.
  • Partner with clients and RM’s with the collection of required documents and data to meet all regulatory and internal policies for KYC On-boarding including all regulatory, Compliance
  • Represent regional Governance meetings covering the KPI
  • Ensuring quality assurance scores are met in line with the organization target > 95%
  • Analyzing performance of required KYC screening on existing clients by ensuring all documentation and corroboration information is on files as per the global procedures
  • Co-ordinating between two locations (Bangalore and Chennai) on weekly basis in terms of update sharing, Volume check, new scenario discussion, Issues and Challenge
  • Oversee and drive the training and continuous learning programs for KYC On-boarding and Client facilitation, leveraging results from testing and quality programs to identify and address gaps in training programs.
  • Conduct annual performance review to the Team members based on the structure defined by the organization
  • Perform regular 1-1 with Leads and with the Team members on a monthly basis and reviewing their skill matrix to be in line with performance indicators.
  • Provide tactical solution to unblock the delay in On-boarding or to avoid accumulating the backlog.
  • Managing Credit segmentation team which aims at ensuring all the funds with Credit limits along with right risk intensity defined.

Process Manager

Tata Consultancy Services
04.2010 - 06.2022

Profile: Capital Markets/ Client Onboarding

Responsibilities: -

  • Managed a team of 12 direct reports in Client account management (CAM), dealing with the process – Equities, Fixed Income & Money Market products.
  • Managed teams across 24/5 timeline providing the global coverage for the regions specific like ASIA, EMEA
  • Involved in dissemination of information to team members via team huddles & drive the mentoring initiatives too increase knowledge and subsequent productivity
  • Proactively maintained current market settlement details for Customer accounts and Validating Settlement Instructions for respective parties
  • Engaging with stakeholders onshore and organizing review meeting and take improvement initiatives on deliverables
  • Actively involved Risk Reporting and Auditing of deliverables, RCSA, KOP’s, SOW, BCP
  • Risk analysis within the process and taking resolution gathering requirements and raising Change Request and Impact Analysis
  • Mediate between the staff and the management regarding any issues or proposals
  • Actively participated in the recruitment drive held in premise as well as in campus drives.
  • Facilitated weekly meetings to discuss progress on process optimization projects, keeping all stakeholders informed.

Education

BBM - Bachelor of Business Management

Shree Dharmastala Manjunatheshwara College
Mangalore, KA
2008

Diploma of Higher Education - PGDBM

Shree Dharmastala Manjunatheshwara College
Mangalore, KA

Skills

  • Collaborator
  • Team Player
  • Innovator
  • Communicator
  • Analytical & Thinker

Certification

  • Lean Six Sigma Green Belt Certification [TCS Internal] TCS BPO Version-1: Improvement ID : 424623
  • Process : Agile Way of Working Foundation Version-1.0

PERSONAL INFORMATION

KEY RESULT AREAS

  • KYC - Funds On-boarding - Client On-Boarding, Credit and Client Facilitation
  • Automation - Process improvement ideas to gain efficiency - Reduction in process
  • challenges through prioritization management
  • Cultural committee - Volunteer of CSR activity

REFERENCES

  • References shall be furnished on requirements.

DISCLAIMER

  • I hereby declare that all the information furnished above is true and accurate to the best of my knowledge.

Timeline

Delivery Manager

Societe Generale Global Solution Centre
07.2022 - Current

Process Manager

Tata Consultancy Services
04.2010 - 06.2022

BBM - Bachelor of Business Management

Shree Dharmastala Manjunatheshwara College

Diploma of Higher Education - PGDBM

Shree Dharmastala Manjunatheshwara College
Bharath ACHAR