Bharath AG
Bengaluru
Summary
Experienced Senior Order Management Associate with a proven track record of enhancing operational efficiency. Validated contracts, POs, and enforced project timelines, resulting in a 20% reduction in project processing time. Demonstrated exceptional problem-solving skills, leading to a 30% decrease in fulfillment errors and a 25% increase in customer satisfaction ratings. Managed supplier relationships and streamlined order fulfillment processes, ensuring quality and reliability. Skilled in resolving order discrepancies and developing solutions to prevent recurring issues. Committed to training and mentoring, fostering a collaborative work culture. Adept at managing tasks to meet stringent deadlines and delivering comprehensive customer service to drive business success.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
9
9
years of professional experience
Work History
Senior Order Management Associate
Black Box
09.2023 - Current
- Validated contracts, agreements, and purchase order (PO) Copies in compliance with process documents to facilitate project Booking.
- Enforced project timelines and facilitated seamless transition of project managers to ensure project maintenance.
- Created internal change orders to accommodate cost adjustments as per internal project manager requests.
- Generated external change orders in response to customer agreed project cost increases.
- Spearheaded process improvements, resulting in a 20% reduction in project processing time and a 15% increase in deliverable accuracy, enhancing operational efficiency.
- Conducted comprehensive training and provided ongoing support to onboard new team members, fostering a collaborative work culture.
- Managed tasks to meet stringent deadlines, offering proactive assistance to colleagues for timely project completion.
- Invoiced customers in accordance with predefined terms and conditions, ensuring accurate and timely billing on a monthly basis or upon project completion.
- Resolved invoice and order fulfillment issues, leading to a 30% reduction in fulfillment errors by closely monitoring procurement team and warehouse activities.
- Enhanced customer service success rates by promptly resolving issues, resulting in a 25% increase in customer satisfaction ratings.
- Efficiently managed incoming mail distribution to expedite responses to client inquiries, supporting team members in resolving complex problems.
- Managed supplier relationships to ensure quality and reliability of order fulfillment.
- Addressed and resolved order discrepancies, returns, and exchanges efficiently to maintain customer satisfaction and operational efficiency.
- Developed solutions to mitigate risks and prevent recurring issues in the order management process.
Senior RMA Logistic Specialist
MediaKind
06.2022 - 08.2023
- Manage end-to-end RMA processes for the APAC, EMEA, and US regions.
- Validate Customer POs, assess key deviations, and create Sales orders in SAP.
- Coordinate DHL bookings and raise PRs for customers.
- Generate reports for top management on the previous month's RMA status.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution with respect to RMA related issues.
- Improved the DHL tracking by giving more advance idea to use goggle sheet to track the DHL tracking daily need to do 100% of all orders which comes day in day out.
General Accounting Ops Analyst
Accenture
01.2021 - 05.2022
- Worked in Order Management for the Spain region.
- Created orders for shipment and invoicing.
- Resolved disputed orders by creating DR and CR.
- Managed 40 electronic orders per day (GHX, GFAX, MMX & FAX) and
booking transfer orders. - Provided resolutions on price and VAT discrepancies for order shipment.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Trained Junior on the process & got them into the go live very fast.
Process Associate
Genpact
03.2016 - 01.2022
- Managed end-to-end master data processes for GE customers,
ensuring accuracy and consistency. - Developed SOPs and documented workflows for process steps,
standardizing operations and facilitating training. - Trained regional teams on Master data clean-up projects for GE
accounts, ensuring alignment with company standards and best
practices. - Led a pivotal 6-month project, focusing on cleansing Customer
Master Data into SAP, resulting in a 20% improvement in data
accuracy. - Collaborated with cross-functional teams to analyze and
enhance SAP Customer Master Data, driving a 15% increase in
system efficiency. - Implemented effective data cleansing strategies, resulting in a
25% improvement in data quality and system efficiency. - Successfully delivered project milestones on time, meeting or
exceeding client expectations, resulting in a client satisfaction
score of 95%. - Demonstrated expertise in SAP data cleansing processes and
methodologies, contributing to a 30% improvement in data
accuracy. - Streamlined processes by identifying inefficiencies and
implementing improvements, resulting in a 15% increase in
process efficiency. - Reduced errors in data entry by maintaining strict attention to
detail and thoroughness, resulting in a 20% decrease in data
entry inaccuracies. - Collaborated with team members for enhanced process
efficiency and productivity, resulting in a 10% increase in team
productivity. - Managed multiple tasks simultaneously, ensuring timely
completion of all assignments, maintaining a 100% on-time task
completion rate. - Implemented organizational strategies to maintain a clean,
efficient workspace, resulting in a 20% increase in workspace
efficiency.
OPS Coordinator
Manipal Global Education Services
03.2016 - 01.2018
- Orchestrated training programs for IT companies to prepare
employees for leading firms like Robert Bosch, BHEL, Mphasis,
Philips, and Dell. - Simultaneously managed multiple programs and supervised the
invoicing process. - Worked closely with the IT HR team and subject matter experts.
- Executed 3-month IT learning programs with certification, conducting regular assessments for employees.
- Cultivated a collaborative work environment by providing continuous guidance to PPS coordinators and support staff, leading to a 20% increase in employee satisfaction.
Education
MBA/PGDM - Marketing
Sir M Visvesvaraya Institute OfTechnology
Bengaluru 04.2015
B.B.A/ B.M.S - Finance
Bangalore University
Bengaluru04.2013
Skills
- Order Management
- Order Fulfillment
- Order Fulfillment Specialist
- Project Management
- Project Booking
- MS Office
- SAP HANA
- ERP as Salesforce
- Problem Solving Skills
- Training New Hires
- Open for Changing situation
- LANGUAGES
- English
- Kannada
Accomplishments
PROJECTS
Marketing
- Successfully executed a 7-week marketing project, resulting
in a 20% increase in lead generation and a 15% boost in
customer engagement.
- Developed and implemented innovative marketing
strategies within a 7-week timeframe, leading to a 25%
growth in brand awareness and visibility.
- Generated a comprehensive marketing plan and achieved
30% improvement in conversion rates within the 7-week
MDCU Project
6 Months
Timeline
Senior Order Management Associate
Black Box
09.2023 - Current
Senior RMA Logistic Specialist
MediaKind
06.2022 - 08.2023
General Accounting Ops Analyst
Accenture
01.2021 - 05.2022
Process Associate
Genpact
03.2016 - 01.2022
OPS Coordinator
Manipal Global Education Services
03.2016 - 01.2018
MBA/PGDM - Marketing
Sir M Visvesvaraya Institute OfTechnology
B.B.A/ B.M.S - Finance
Bangalore University
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