Bharath Alikana
Customer Service Representative
Visakhapatnam,AP
Summary
Proven problem-solver and customer care specialist, I excelled at Concentrix by delivering outstanding service, resolving issues with a positive attitude, and enhancing customer satisfaction. Skilled in clear communication and teamwork, I consistently met service levels, contributing to the company's productivity without exceeding a single numerical percentage.
Overview
3
3
years of professional experience
Work History
Agent
Concentrix
08.2022 - 10.2022
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Agent
Concentrix
03.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer issues with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Bachelor of Technology - Manufacturing Engineering
National Institute Of Foundry And Forge Technology
Ranchi 04.2001 -
Skills
Problem-solving
Timeline
Agent
Concentrix
03.2024 - Current
Agent
Concentrix
08.2022 - 10.2022
Bachelor of Technology - Manufacturing Engineering
National Institute Of Foundry And Forge Technology
04.2001 -
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