Certified PMP Professional with 20+ years of experience in Transition, Transformation and Delivery Project Management & Customer Service Operations & Networking Domain across multiple industry viz Manufacturing, Retail, Telecom, Finance and Accounting, Energy, Utilities and Healthcare Life sciences.
Deep experience in Digital Transition & Transformation lead solutions, functional/site setup, green-field implementation, vendor to vendor transition & management
Expertise in Due Diligence, Analysis & Planning, Risk Management, Cost Management & Stakeholder Management
Led and successfully delivered transitions which are multi-segmented, multi-geo transitions across NA, EMEA, APAC for multiple fortune 500 clients in retail, manufacturing, telecom pharmaceutical, healthcare, and life sciences
Proven ability in building, integrating and mentoring teams and building strong client relationships.
A result-oriented person with a strong analytical mindset and a never-ending zeal to learn and excel.
Overview
20
20
years of professional experience
Work History
Group Manager – Transition Project Management
HCLTech
02.2023 - Current
Support developing proposals in response to client RFIs and RFPs.
Transition Solution Design for multi-location / region with decoupled sub processes.
Initiating the Project kick-off call with internal resources, clients and third parties / vendors for the flawless project execution.
Develop a detailed project plan to monitor and track progress.
Communicate a clear vision of the project scope & objectives and motivate the project team to achieve the goals.
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
Collaborate with stakeholders to drive projects to ensure timely project completion.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Ensure seamless transition by completing the toll gates on time and smooth handover to delivery with hyper care support
Senior Manager – Transition Project Management
Tata Consultancy Services
11.2006 - 02.2023
Transition Solution Design for multi-location / region with decoupled sub processes.
Initiating the Project kick-off call with internal resources, clients and third parties / vendors for the flawless project execution.
Develop a detailed project plan to monitor and track progress.
Communicate a clear vision of the project scope & objectives and motivate the project team to achieve the goals.
Collaborate with Stakeholders to complete the projects on-time.
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Lead Weekly / Monthly / Quarterly project status calls and provide timely updates to internal & external stakeholders.
Generate reports for project and Service Management teams and clients.
Ensure seamless transition by completing the toll gates on time and smooth handover to delivery with hyper care support
Home Loan – Sales Executive
HBL Global Service Ltd
02.2006 - 11.2006
Company Overview: HBL Global Service Ltd is a sister concern of HDFC Bank Ltd providing financial services to customers
Promoting Home Loans / Mortgage loans to consumer / business segments.
Providing end to end financial services to customer and achieving monthly financial targets.
HBL Global Service Ltd is a sister concern of HDFC Bank Ltd providing financial services to customers
Team Member - Production
Tata Johnson Controls Automotive Ltd.
06.2004 - 02.2006
Company Overview: Tata Johnson Controls Automotive Ltd., is a leading seat manufacturer in India supplier for Ford India Ltd, Tata Motors, Royal Enfield.
Responsible for assembling seat for Ford India Ltd., Chennai.
Performing Quality check as per ISO quality standards
Tata Johnson Controls Automotive Ltd., is a leading seat manufacturer in India supplier for Ford India Ltd, Tata Motors, Royal Enfield.
Sales Executive
RJ Associates
05.2002 - 06.2004
Company Overview: RJ Associates is an advertising agency sourcing advertising for all leading newspapers & channels such as The Hindu, Daily Thanthi, New Indian Express etc.
Promoting products & services of customers through newspapers / channels
Achieving monthly financial targets including billing to collections.
RJ Associates is an advertising agency sourcing advertising for all leading newspapers & channels such as The Hindu, Daily Thanthi, New Indian Express etc.
Education
MBA - Master in Business Administration, System Management
University of Madras
Chennai, India
04.2001 -
Bachelor of Science - Bachelor of Science, Physics
St Josephs College, University of Madras
Cuddalore, India
04.2001 -
Skills
Project management
Disclaimer
I hereby declare that all the above mentioned information is authentic and true according to my knowledge and conscience.
Certifications And Achievements
Certified Project Management Professional (PMP) by the Project Management Institute (PMI)
Agile Level 2 – TCS Certified and supported implementation of Agile Practices in Transition
GB Certified in TCS for improving NPS.
Automated Contract Implementation Process
SIPP Validation Tool - Eliminate TCS RFE / Improved Pricing Implementation accuracy from 98% to 99.7%
IPMAN Provisioning Zone Mismatch Analysis - 4 M Save
All4biz MMC Revenue Analysis - 2.2 M save
Proposed Consumer Bill QA Invoice Reconciliation in CVT - 13 M Save
Timeline
Group Manager – Transition Project Management
HCLTech
02.2023 - Current
Senior Manager – Transition Project Management
Tata Consultancy Services
11.2006 - 02.2023
Home Loan – Sales Executive
HBL Global Service Ltd
02.2006 - 11.2006
Team Member - Production
Tata Johnson Controls Automotive Ltd.
06.2004 - 02.2006
Sales Executive
RJ Associates
05.2002 - 06.2004
MBA - Master in Business Administration, System Management
University of Madras
04.2001 -
Bachelor of Science - Bachelor of Science, Physics
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration