BHARATH ASHOK
Customer Relationship Manager
Bangalore
Summary
Experienced Relationship Manager bringing 9 years of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Proven track record of managing technical projects, including work on adult monitors and Wi-Fi chipsets.
Overview
9
9
years of professional experience
Work History
Customer Relationship Manager
Raybaby- RayIoT Solutions Pvt Ltd (www.raybaby.us) - (www.al-fi.ai)
07.2018 - Current
- Acted as primary point of contact for customers worldwide, offering timely and effective solutions to technical issues related to Raybaby baby monitors.
- Maintained comprehensive database of technical issues and monitored their resolution progress, ensuring that all issues were addressed promptly.
- Collaborated closely with technical team to communicate customer feedback and technical problems, contributing to product improvement and development.
- Worked hand in hand with technical team on project to enhance product performance and user experience, leveraging extensive product knowledge.
- Conducted regular customer satisfaction surveys and feedback collection to identify areas for improvement and implement necessary changes.
- Managed client relationships as Customer Relationship Manager while concurrently driving social media marketing strategies for company.
- Acted as primary client contact, showcasing strong communication skills and addressing client needs effectively.
- Orchestrated comprehensive social media campaigns for "AL Breathesmart" product launch and previous offerings, enhancing brand visibility.
- Coordinated marketing efforts with the CEO and cross functional teams to align strategies with organizational objectives.
- Integrated customer relations and marketing, fostering cohesive strategies for enhanced brand positioning and customer satisfaction.
Customer Relationship Executive
Furlenco (www.furlenco.com)
01.2016 - 06.2017
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Floor Support and Customer D-Sat analysis.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated closely with billing team to resolve any invoice issues customers had promptly and accurately, ensuring smooth payment process.
Customer Success Executive
Freecharge- Accelyst Solutions Private Limited (www.freecharge.in)
10.2014 - 12.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer feedback to identify areas for product improvement, resulting in several key feature enhancements.
- Implemented and developed customer service training processes.
- Handling escalation and upset calls, maintained and updated the inbound and outbound call records.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
Education
Bachelor of Arts - Visual FX
Maya Academy of Advance Cinematics
BangaloreHigh School Diploma -
HSC – Board of Education [+2] (BOARD OF HIGHER SEC
KeralaSkills
Marketing
Operations Management
Performance Management
Customer Relationship Management (CRM)
CRM software proficiency
Customer Relations
Accomplishments
- Awarded for Outstanding performance in Customer Service.
- Awarded for Excellence in Floor Support for training new Trainees.
- Increased Customer Satisfaction survey by increasing the Customer Satisfaction Rate from 44% to 72% within 2 months by executing new ideas.
- Competed in Hackathon Team and Won 1st Place( Creative ideas for the growth of company), which is conducted by Freecharge every year for entire Bangalore and Mumbai.
- Resolved product issue through consumer testing.
- Supervised team of up to10 staff members.
Affiliations
CES 2024 (Consumer Electronic Show 2024)
Played a pivotal role in the successful representation of my company at CES 2024, held in January 2024. While not physically present at the event, I assumed responsibility for comprehensive marketing efforts and coordination with the CEO, ensuring seamless communication and alignment with organizational objectives. Spearheaded pre-event promotions, managed digital and traditional marketing channels, and facilitated strategic coordination to optimize the CEO's participation.
IEW, IOTshow, smartBHARAT and B2B Tech Expo
- 2024
Represented my company at prominent industry events including IEW, IoTshow, SmartBHARAT, and B2B Tech Expo held in Bengaluru, Karnataka in February 2024. Actively participated in these exhibitions to explore potential collaboration opportunities and stay abreast of the latest advancements in technology and innovation.
Timeline
Customer Relationship Manager
Raybaby- RayIoT Solutions Pvt Ltd (www.raybaby.us) - (www.al-fi.ai)
07.2018 - Current
Customer Relationship Executive
Furlenco (www.furlenco.com)
01.2016 - 06.2017
Customer Success Executive
Freecharge- Accelyst Solutions Private Limited (www.freecharge.in)
10.2014 - 12.2015
Bachelor of Arts - Visual FX
Maya Academy of Advance Cinematics
High School Diploma -
HSC – Board of Education [+2] (BOARD OF HIGHER SEC