BHARATH BHOLEY

Key Words: Project Management, Cost Savings, Data Driven Dash Boards, Data Center Shutdown activities, Cloud Migration, CiTRIX, AZURE.

SERVICE MANAGER (2018 - Current) : Application Packaging and delivery, Browsers and CiTRIX based Virtual platforms.

• Senior Analyst ( 2016 - 2018): WIN10 Evergreen project. Application and System upgrades.
• Analyst (2012 - 2016) : Executed cost savings projects by cleaning up unused applications, inactive users and clients.
• Reported regularly on project data and kept leadership informed of progress.

Worked with multiple Application owners, Strategic and Technical

product managers in application evaluations, OS Upgrades including WIN 10 Evergreen and Browsers.

Worked with tableau to represent the information of progress.

• Evaluated organizational needs, identifying underperforming areas and reporting recommendations for improvement.

Clean up activities for for licensed applications, evaluate the usage

prepare communications regularly using cost management tools and also initiate test and automate clean up activities and present the cost savings periodically.

• Assessed computing needs and system requirements by liaising with users, vendors and technicians.

As a service manager bridged the requirements between the AO, Users

and technicians so required UAT and testing platforms are provided and the results

are captured with minimum resources and minimum cost.

• Arranged upgrades to hardware and software to maintain technological capabilities.
• Planned efficient use of resources to control expenditures.
• Developed and communicated ICT standards and procedures.

Currently Working as Service manager CiTRIX platforms which includes maintaining SLAs and quality control from the service providers.

Run the service in assigned budgets, making forecasts and work with product vendors to evaluate and implement new and cost efficient technology updates for the organization.

• Was contributing in Service Design , Service Strategy , Service Transition, Service Operations, Steady State Operations and CSI of Project as it was Pilot Project.
• Leading team of 5 members coordinating with coordinating with client and updating Technical KBs on SharePoint.
• Reporting and Projecting Project related data on weekly calls to client.
• Contributing in project development by attending client calls and meetings.
• Working on Event and Request Feed Management (EM and RFM).
• Working on AUTOSYS Requests from client for various Production Jobs.
• Monitoring SAP Jobs which are scheduled and performing L1 & L2 troubleshooting according to the SOP’s.
• Worked on SOARIAN Application from Siemens which is client specific .

• MOBILE HELPDESK ANALYST at GOLDMAN SACHS in a PILOT Batch.
• Supporting users through phone, Email, Voicemails. Users from all the regions EMEA, AMERICAS, ASIAS(including CHINA, JAPAN, UAE, KOREA).
• I am working as a Specialist in the MOBILE SUPPORT where I am supporting users specially PMDs, MDs and VPs and very high profile users in the firm with issues related to BLACKBERRY, CITRIX, VMWARE and VPN with a very minimal Turn Around Time.
• Expertise in BES(Blackberry Enterprise Server) related issues, Monitoring BOXTONE and escalating the BES related Issues to the client and troubleshooting the blackberry device.
• Supporting users with their WORK from HOME environment which include ICA CITRIX SERVERS, LAPTOPS with VPN, CISCO IP Phones.
• My other areas of Expertise is TERMINAL Servers related issues. Good understanding of tools like
• MMC(MICROSOFT MANAGEMENT Controls), TSADMIN, Active Directory Profiles and Filers , Organizational Units(OU), FORESTS etc

Experience: 12 Months in ITO Internal Service Desk

Exposure to Floor-Walk Assisting the analysts with Issues

Monitoring Calls on NICE and providing feedback

Updating the Knowledge Base

Exposure to Shift Lead Responsibilities and Incident Management

Worked on Root Cause Analysis (RCA) for escalation calls

Part of Meetings conducted by Clients for the improvement of the Process and Escalation calls

Also exposure to Conf-Calls and Bridge Calls

1 Field : PC Support both WINDOWS and Line Of Business

o Virtual Private Network

Familiar with CITRIX Environment

o Also worked as Knowledge Base Update Approver for updating and approving the Articles for the Technicians to follow.

Worked in EDS for a BANK OF AMERICA as a Subject Matter Expert.

BAND :4 ; LEVEL:4 .

Post: Technical Support Analyst.

Experience:24 Months

Field: ISP(INTERNET SERVICE PROVIDER- EARTHLINK)

Dial Up, DSL, ADSL, HOMENETWORKING and Application Support