BUSINESS IDEAS / ROAD TRIPS
Hi, I’m
BHARATH BHOLEY
IT CONSULTANT - USER EXPERIENCE
BENGALURU
PURITY in Thought.
CLARITY in Speech.
INTEGRITY in Action.
Bhagavad Gita
Summary
20 YEARS - CORPORATE EXPERIENCE
Results-driven Service Management Professional experience in cost optimization, and data-driven decision-making. Skilled in stakeholder collaboration, technical support, and inventory management, with a strong focus on enhancing user experience through efficient SLA execution and process improvements.
Adept at leveraging data-driven dashboards to optimize performance and drive strategic outcomes. Proactive, detail-oriented, and committed to delivering tangible results within strict deadlines.
End User Experience: 1 Year
Project Management : 2 Years
Service Management : 7 Years
SME/ Employee Service Desk : 5 Years
End user Support/ Team Lead : 5 Years
Work History
ERICSSON INDIA GLOBAL PVT LTD
IT Consultant
01.2012 - 12.2024
Job overview
- Led Project Management and IT Service Management (ITSM) initiatives across enterprise environments, covering cloud migration, Citrix virtualization, and data center shutdown activities.
- Managed stakeholder engagement, vendor relationships, and SLA governance, ensuring service quality, compliance, and delivery within assigned budgets and forecasts.
- Delivered measurable cost savings through IT Asset Management (ITAM), software license optimization, inactive user cleanup, and rationalization of physical and virtual assets.
- Drove Citrix and Microsoft Azure cloud migrations, supporting application modernization, virtual desktop platforms, and infrastructure optimization.
- Led application packaging, deployment, and OS modernization initiatives, including Windows 10 Evergreen and enterprise browser upgrade programs.
- Developed data-driven dashboards and reports (Tableau) to track project progress, risks, service performance, and financial impact for leadership decision-making.
- Acted as a bridge between application owners, business users, vendors, and technical teams, enabling efficient UAT, testing, automation, and service delivery with minimal resources and cost.
Cognizant Technology Solutions
Technical Lead
08.2010 - 01.2012
Job overview
- Was contributing in Service Operations, Steady State Operations and CSI of Project as it was Pilot Project.
- Leading team of 5 members coordinating with coordinating with client and updating Technical KBs on SharePoint.
- Reporting and Projecting Project related data on weekly calls to client.
- Contributing in project development by attending client calls and meetings.
- Working on Event and Request Feed Management (EM and RFM).
- Working on AUTOSYS Requests from client for various Production Jobs.
- Monitoring SAP Jobs which are scheduled and performing L1 & L2 troubleshooting according to the SOP
- Worked on SOARIAN Application from Siemens which is client specific .
GOLDMAN SACHS
SME Relationship Manager
09.2008 - 07.2010
Job overview
- MOBILE HELPDESK ANALYST at GOLDMAN SACHS in a PILOT Batch.
- BLACKBERRY ADMINISTRATION Support
- Supporting users through phone, Email, Voicemails. Users from all regions EMEA, AMERICAS, ASIAS(including CHINA, JAPAN, UAE, KOREA).
- Specialist in MOBILE SUPPORT where I was supporting users specially PMDs, MDs and VPs and very high profile users in firm with issues related to BLACKBERRY, CITRIX, VMWARE and VPN with a very minimal Turn Around Time.
- Expertise in BES(Blackberry Enterprise Server) related issues, Monitoring BOXTONE and escalating BES related Issues to client and troubleshooting blackberry device.
- Supporting users with their WORK from HOME environment which include ICA CITRIX SERVERS, LAPTOPS with VPN, CISCO IP Phones .
- My other areas of Expertise is TERMINAL Servers related issues. Good understanding of tools like
- MMC(MICROSOFT MANAGEMENT Controls), TSADMIN, Active Directory Profiles and Filers , Organizational Units(OU), FORESTS
HP (EDS/MPHASIS)
SME Team Leader
08.2005 - 07.2008
Job overview
- Experience: 12 Months in ITO Internal Service Desk
- Exposure to Floor-Walk Assisting the analysts with Issues
- Monitoring Calls on NICE and providing feedback
- Updating the Knowledge Base
- Exposure to Shift Lead Responsibilities and Incident Management
- Worked on Root Cause Analysis (RCA) for escalation calls
- Part of Meetings conducted by Clients for the improvement of the Process and Escalation calls
- Also exposure to Conf-Calls and Bridge Calls
- 1 Field : PC Support both WINDOWS and Line Of Business
- O Virtual Private Network
- Familiar with CITRIX Environment
- O Also worked as Knowledge Base Update Approver for updating and approving the Articles for the Technicians to follow.
- Worked in EDS for a BANK OF AMERICA as a Subject Matter Expert .
- BAND :4 ; LEVEL:4 .
- Post: Technical Support Analyst.
- Field: ISP(INTERNET SERVICE PROVIDER- EARTHLINK)
- Dial Up, DSL, ADSL, HOMENETWORKING and Application Support
Education
MAHEMANIPAL ACADEMY OF HIGHER EDUCATION
MBA from ENTRUPRUNISHIP & INNOVATION
09.2024 - 11.2025
University Visvesvaraya College of EngineeringBENGALURU
Bachelor of Science from Information Technology
06.2001 - 07.2005
SRI SAI INTERMEDIATE COLLEGEANANTAPURAM
High School Diploma
03.1999 - 07.2001
UJJVAL VIDYALAYABENGALURU
High School Diploma
03.1997 - 05.1999
Skills
IT asset management
Bring your own device (BYOD) management
Project management
Business process improvement
Blackberry Enterprise Server
Project coordination
Team collaboration
Effective communication
Continuous improvement
User support
Analytical thinking
IT service management
ITIL framework
IT vendor management
IT change management
Business analysis
Interests
NETWORKING / COMMUNITY BUILDING
MYTHOLOGY / TECHNOLOGY
Accomplishments
- Supervised a team of 10 in WINDOWS migration projects including Application testing and compatibility.
- ON-Prem to Azure cloud migration of Citrix Platforms.
- Legacy Data Centers platform shutdown.
- Inventory Clean up of assets globally ~70 countries.
Work Preference
Languages
English
Advanced (C1)
Kannada
Upper intermediate (B2)
Telugu
Intermediate (B1)
Hindi
Upper intermediate (B2)
Tamil
Elementary (A2)
Overview
20
Years of consistent professional experience
13
Years in One Organization
19
years of professional experience
1
year of post-secondary education
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MAHE
MBA from ENTRUPRUNISHIP & INNOVATION
09.2024 - 11.2025
IT Consultant
ERICSSON INDIA GLOBAL PVT LTD
01.2012 - 12.2024
Technical Lead
Cognizant Technology Solutions
08.2010 - 01.2012
SME Relationship Manager
GOLDMAN SACHS
09.2008 - 07.2010
SME Team Leader
HP (EDS/MPHASIS)
08.2005 - 07.2008
University Visvesvaraya College of Engineering
Bachelor of Science from Information Technology
06.2001 - 07.2005
SRI SAI INTERMEDIATE COLLEGE
High School Diploma
03.1999 - 07.2001
UJJVAL VIDYALAYA
High School Diploma
03.1997 - 05.1999
PERSONAL
DOB : 16-09-1983
Place: Madanapalle (Andhra Pradesh)
Current: BENGALURU
Phone : +91-6292306090