Bharath Chirra
London
Summary
Highly motivated professional with 8 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Business Owner/Operator
Kinmount Independent Grocer
Kinmount,ON
07.2023 - 12.2023
- Developed and implemented business strategies to increase profitability and market share.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Negotiated contracts with vendors and suppliers to reduce operating costs.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Implemented new technologies into the business model in order to streamline processes.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Established relationships with banks and other funding sources to secure financing for operations.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Provided leadership through coaching employees on best practices for problem solving.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Store Manager
Stewarts Village Mart
Pennfield,NB
08.2022 - 06.2023
- Developed and maintained store policies, procedures and operations manual
- Analyzed sales figures to identify trends and opportunities for improvement
- Evaluated employee performance on a regular basis to ensure quality standards were met
- Managed inventory levels and ensured accurate ordering of merchandise
- Recruited, trained, coached and mentored staff members in customer service skills
- Implemented effective cost-control measures to maximize profitability
- Monitored stock levels regularly to avoid out-of-stock situations
- Organized promotional events such as special sales or discounts
- Reviewed financial statements including profit and loss reports
- Analyzed customer data to develop targeted marketing campaigns
- Identified areas of improvement in store operations processes
- Trained and mentored associates to teach daily tasks and procedures
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Established store tactics and strategies to achieve operational performance and sales goals
Customer Relations Specialist
HGS Canada
Charlottetown
02.2022 - 06.2022
- Answered customer inquiries via telephone, email and in person
- Developed relationships with customers to ensure repeat business
- Provided product information, pricing and delivery details to customers
- Resolved customer complaints promptly and efficiently
- Processed orders for existing customers according to their preferences
- Maintained accurate records of customer interactions and transactions
- Collaborated with other departments to ensure timely resolution of customer issues
- Tracked customer satisfaction surveys and responded accordingly
- Conducted research on competitive products and services offered by competitors
- Identified opportunities to increase sales through improved service offerings
- Created reports detailing customer feedback, trends, suggestions and complaints
- Participated in team meetings to share best practices regarding customer relations management
- Advised customers on company policies, procedures and regulations related to the product or service they purchased
- Assisted in the development of promotional materials for new products or services
- Developed strategies for improving customer retention rates
- Analyzed data from previous campaigns to determine effectiveness of approaches used
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Store Manager
KFC
Milton
09.2017 - 12.2021
- Directed or coordinated financial or budget activities to fund operations and maximize investments
- Forecasted customer demand to set prices or credit terms for goods or services
- Mitigated business risks by working closely with staff members and assessing performance
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales
- Created effective business plans to focus strategic decisions on long-term objectives
- Formed and sustained strategic relationships with clients
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Developed strategies to maximize sales and profitability.
Shift Manager
Shell Canada
Richmond Hill
01.2016 - 06.2016
- Managed daily cash intake by counting out registers and tabulating profits
- Inspected work areas regularly for cleanliness and organization standards
- Upheld company standards and compliance requirements for operations
- Coached employees on interactions with customers to drive exceptional service
- Directed and led employees and team members on effective operations, methods and procedures
- Documented receipts, employee hours and inventory movement.
Education
PGDM - Internet Programming And Database Management
Lambton College of Applied Arts and Technology
12.2015
Bachelor of Science - Computer Science
Jawaharlal Nehru Technical University - Hyderabad
05.2013
Skills
- Operations Management
- Documentation and Reporting
- Strategic Thinker
- MS Office Proficient
- Team Building and Leadership
- Sales Strategies
- Policies and Procedures
- Team Building
- Leadership Development
- Problem-Solving
- Sales Expertise
- Customer Relations
- Marketing and Promotions
- Sales Promotions
- Relationship Building and Management
References
References available upon request.
Timeline
Business Owner/Operator
Kinmount Independent Grocer
07.2023 - 12.2023
Store Manager
Stewarts Village Mart
08.2022 - 06.2023
Customer Relations Specialist
HGS Canada
02.2022 - 06.2022
Store Manager
KFC
09.2017 - 12.2021
Shift Manager
Shell Canada
01.2016 - 06.2016
PGDM - Internet Programming And Database Management
Lambton College of Applied Arts and Technology
Bachelor of Science - Computer Science
Jawaharlal Nehru Technical University - Hyderabad
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