Bharath Harithas

• Provided expert guidance during all phases of implementation thereby contributing to project success and client satisfaction.
• Conducted reviews and signed off implementations during production deployment.
• Monitored error logs regularly using DataDog and streamlined preventive actions and processes to avoid the same.
• Documented the work and created implementation guides, product guides and deployment steps using JIRA confluence.
• Managed over 20+ tickets in a month and took Ad-hoc tickets thereby helping the team to meet the deadlines on time.
• Performed data audits and provided feedbacks to improve the quality of data ingestion.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

Collaborated closely with cross-functional teams like Dev, Support and DevOps to ensure seamless implementation and deployment.

• Served as primary point-of-contact for troubleshooting inquiries during SSO implementation from both internal team members and clients.
• End to End implementation right from requirements gathering, implementation to testing and deployment using spec builder tool.
• Identified issues like missing fields, insufficient data etc., from data files using BI dashboards.
• Performed vendor outreach for the issues found during monitoring.
• Managed over 15 tickets per month thereby increasing the productivity of the work.

• Gathered and reviewed the data requirements for ETL.
• Configured JSON's to ingest data through ETL onto the database.
• Performed SQL actions like UPDATE, ALTER, DELETE and etc., during data ingestion testing.
• Peer-reviewed the configured JSON's during deployment.
• Worked on 10+ tickets per month

• Configured, Tested and Deployed products like campaigns, current status etc., in Dev, UAT and Prod environments.
• Created test cases and executed same during the product deployment phases.
• Gained expertise in products like Best match, Current Status and implemented the same to different clients during client onboarding.

• Understood the in-house tools and products.
• Performed manual testing and fixed the bugs found while testing.
• Learnt the concepts of testing, agile methodologies like scrum, retrospection etc.,