Bharath J

My Job profile — Responsible for supervising Operation, day-to-day activities, fairly dividing the workload among staff and ensuring that productivity and performance standards are maintained (CSAT, OTR and QA). Looking into Forecast as per the client requirement.

Roles & Responsibilities:

· Creating Jira cases for the identified bugs with the product and to follow up with the respective development team for the swift case closure

· Identified operational issues and set objectives and plans to address them

· Analyzed team and individual statistics, prepared reports, devised and implemented incentive programs to improve computational modelling while maintaining quality

· My job involved rostering of employees for their respective shifts basis the client requirement. Managed schedules, accepted time off requests and found coverage for short shifts.

· Attended client calls on weekly basis and presented performance stats of the team

· Use individual team member data to identify performance drop, then schedule one-on-one sessions to address possible factors and improve performance

· Supervised team of 20 co-workers and was responsible for their performance. Coached team members in techniques necessary to complete job tasks.

· Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

· Listen to team members' feedback and resolve any issues or conflicts (EWS)

· Worked to improve the CSAT scores as per the Client threshold. Suggest and organize team building activities to achieve quick resolutions for various issues.

· Took on additional job duties during unexpected backlog, resulting in meeting project target date.

· My Job profile was to provide accurate information in a response to customer inquiries through email communication

· Well versed with Telecommunication industry and had a sound knowledge of with the process.

. Worked on Linux Servers as a Linux administrator

· Front & Backend Application configuration, deployment, monitoring and troubleshooting.

· Configuration and Maintenance of Linux Servers.

· Installation and Troubleshooting of Systems.

· Tickets Escalation & User Tasks.Data Analyses & Gathering required information as per user's request.

· Monitoring Linux Inventory 24/7 environment.