Bharath J Naik
Bangalore
Summary
Highly-motivated with a desire to take on new challenges. Strong work
ethic, adaptability, and good interpersonal skills. Adept at working
effectively unsupervised and can quickly master new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Mphasis Limited
Bengaluru
2022.08 - 2024.06
- Worked for client and project Alight under Mphasis, Resolved complex technical problems through root cause analysis techniques.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Monitored ticketing system queues for incoming requests from customers.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Collaborated with developers to resolve recurrent faults.
- Recommended system enhancements and upgrades to support evolving business needs.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Provided real-time support via phone, email, remote and chat to address customer technical concerns.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
- Trained end-users and internal staff on new technologies and system updates.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Graduate Engineer Traniee
INDO-MIM Private Limited
Bengaluru rural
2022.01 - 2022.06
- Supplier Quality Engineering & Vendor Development
- Ensured quality in a GMP environment, created 5+ QA procedures and 10+ work instructions. Also, performed 5S and ISO Dock audit for the company.
Service Desk
Project Alight Solutions
- Resolved issues related to Citrix, Amazon workspace, IBM notebook, also used tools such as Saviynt, Xmatters and RDS
- Published self curated multiple KB articles for the project and for team
- Completed landscape analysis for 10000+ ticket dumps
- Have maintained Excellent SLAs
- Customer Request is fulfilled 95% via live support
- Received multiple client and customer appreciation emails
- Experienced in the Exchange admin center
- Created distribution list, shared mailbox, groups, etc
- Worked on Azure active directory for MFA setup, device tuning, account configuration, and providing licenses
- Have experience in an On-prem Exchange admin center
- Hardware troubleshooting for the printer, mapping printer, etc
- Created accounts for joiners, movers, and leavers by giving mailboxes and assigning them to an organization unit (OU)
- Network drive mapping, network drive access, skype for business, teams admin center.
Education
Bachelor of Engineering - Mechanical Engineering
PES Institute of technology and management
08.2021
Skills
- Application support
- Amazon Web Services/ Cloud Platform
- Linux
- Active directory
- Blue zone
- Admin controls
- Security Protocols
- Windows Servers
- Network Administration
- Bug tracking
- JIRA Systems
- Training and mentoring
- Malfunction Diagnosis
- Incident Management
- Continuous Improvement
- Ticket Queue Software
- ITSM Software
- Teamwork and Collaboration
- Root Cause Analysis
- Technical Documentation
- Interpersonal Communication
- Issue Research
- Problem-Solving
- Process Improvement
- Microsoft office
- Landscape Analysis
- Scrubbing report
- Trend analysis
- KB formatting
- Microsoft Azure
- SharePoint
- Exchange Admin Centre
- Bit locker Recovery
- Active Listening
Accomplishments
- Awarded for reliability under project Alight
- Awarded with Hall of Fame for best CSAT in the month of August 2023 under project Alight
Certification
Microsoft Excel Advanced & Macros, Udemy
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Timeline
Technical Support Engineer
Mphasis Limited
2022.08 - 2024.06
Graduate Engineer Traniee
INDO-MIM Private Limited
2022.01 - 2022.06
Service Desk
Project Alight Solutions
Bachelor of Engineering - Mechanical Engineering
PES Institute of technology and management
Microsoft Excel Advanced & Macros, Udemy
Similar Profiles
Rajesh PraharajRajesh Praharaj
Special Senior Infrastructure Engineer at MPHASIS LIMITEDSpecial Senior Infrastructure Engineer at MPHASIS LIMITED
MEGHNA SHETTYMEGHNA SHETTY
DevOps Engineer at MPHASIS LIMITEDDevOps Engineer at MPHASIS LIMITED
MOHANA PRIYA DMOHANA PRIYA D
Specializn Info Engineer 1 at Mphasis limitedSpecializn Info Engineer 1 at Mphasis limited