Video Games
Bharath Krishna
Risk And Compliance Specialist
Hyderabad
Summary
Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.
Overview
5
5
years of professional experience
Work History
Risk & Compliance Specialist
Uber
08.2025 - Current
- Lead complex fraud and account takeover (ATO) investigations, ensuring accurate risk assessment and policy-compliant outcomes.
- Handle account takeover (ATO) and fraud-related investigations for global users through outbound calls, chat, and messaging channels.
- Conduct real-time risk assessments on compromised accounts, and take appropriate actions to prevent unauthorized access and customer impact.
- Serve as a direct point of contact for customers during high-risk and sensitive fraud scenarios, ensuring clarity, empathy, and resolution.
- Manage multiple concurrent cases daily while meeting end-of-day productivity, accuracy, and SLA requirements.
- Accurately document investigation outcomes, customer interactions, and actions taken to ensure audit readiness and compliance adherence.
- Identify recurring fraud patterns, and recommend process improvements to enhance fraud detection and response effectiveness.
- Escalate complex or high-severity cases to internal stakeholders to ensure risk mitigation and customer experience protection.
- Support internal audits and compliance reviews by ensuring documentation accuracy, traceability, and audit readiness. Balance multiple priorities while consistently meeting quality, accuracy, and SLA benchmarks.
Subject Matter Expert, Relay Operations Center
Amazon Development Pvt Ltd
05.2024 - 07.2025
- Review 200+ daily tickets, contacts, and escalations to identify recurring customer-impacting themes.
- Conduct a deep-dive analysis of complex support interactions to uncover underlying root causes.
- Synthesize operational narratives into insights and recommendations for leadership.
- Lead service recovery reviews and post-incident analyses to prevent repeat customer dissatisfaction.
- Reduced repeat trailer delays by 20% through proactive issue identification.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Mentored junior team members, contributing to their professional growth and development.
Quality Specialist, LMAQ
Amazon Development Pvt Ltd
02.2022 - 05.2024
- Conducted ticket scrubbing, call audits, and contact reviews across NA and UK support channels.
- Identified thematic drivers of customer dissatisfaction and compliance gaps.
- Created VOC-driven anecdotes to illustrate systemic experience breakdowns.
- Delivered weekly insight reports and decks with data-backed recommendations.
- Improved audit turnaround time by 25% through process optimization.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
Administrator, Customer Operations
Saffron Global Corp
12.2020 - 01.2022
- Engaged directly with customers to understand their goals, concerns, and service friction.
- Reviewed applications and documentation to identify process gaps impacting satisfaction.
- Coordinated with internal and external stakeholders to resolve customer issues.
- Trained new hires on customer communication quality, and compliance standards.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
MBA - Finance
Mother Teresa MBA College
Hyderabad, India 04.2001 -
Bachelor of Commerce - Computers
Vasundara Degree College
01.2020
Skills
Legal research
Auditing processes
Analytical investigation techniques
Training delivery
Investigation techniques
MS excel
MS office
Sales force
Interests
Anime
Traveling to distant lands
Music
Cooking
Recognition
Zen Pundit Award (Multiple Months), Amazon Review & Recognition Awards, High Quality Metric Rankings
Timeline
Risk & Compliance Specialist
Uber
08.2025 - Current
Subject Matter Expert, Relay Operations Center
Amazon Development Pvt Ltd
05.2024 - 07.2025
Quality Specialist, LMAQ
Amazon Development Pvt Ltd
02.2022 - 05.2024
Administrator, Customer Operations
Saffron Global Corp
12.2020 - 01.2022
MBA - Finance
Mother Teresa MBA College
04.2001 -
Bachelor of Commerce - Computers
Vasundara Degree College