BHARATH KUMAR M

MSI Services Pvt. Ltd. It is a product-based company and one of the leading distributors of flooring tiles, countertops, wall and backsplash tiles, and hardscaping products in the USA and Canada.

Promotion: Promoted from Associate to Associate II based on consistent performance, and deepening expertise in payment application processes.

Key Responsibilities:

Payment Processing – Wire Transfers and Big Box Customers (USA and Canada)

• Process wire payments by creating deposits and applying payments received in bank accounts.
• Collect and analyze remittance information to accurately apply payments to customer invoices.
• Collaborate with customers and internal collections teams to obtain missing remittance details.
• Edit invoices based on remittance instructions and customer communication.
• Work on unapplied payments by following up with the customer or with the collection team.
• Ensure timely clearance of past-due invoices, and provide AR statements to assist customer payments.

Big Box Customer Payments.

• Processed manual deposits for large payments received from Big Box customers.
• Collected and analyzed remittance data, saving it in monthly folders for future reference.
• Adjusted invoices in the system as per remittance details.
• Handled customer deductions by short-applying invoices or issuing credit notes.
• Ensured timely and accurate application of daily payments to reduce outstanding invoices.

Deduction Management and Disputes.

• Investigate deductions by coordinating with the sales team and issuing appropriate credits.
• File disputes through customer portals with supporting documentation (e.g., invoice, PO, POD).
• Follow up with customers to recover amounts from invalid deductions.

Aging Report & Receivables Follow-Up

• Maintain and update monthly aging files to monitor and track overdue or unapplied invoices.
• Communicate with customers to clear outstanding balances, and ensure account reconciliation.
• Support collections by providing an updated aging file.

• Rental Termination: Salesforce and SAP
• Terminating and reactivating the contracts as per client requests.
• Process returns orders and fulfillment orders to return postage machines.
• Sending box and labels to return small meters and arranging pick up for large meters.
• Rejecting return orders, locking meters and cancelling online subscriptions.
• Creating credit memo and debit memo as per effective date.
• Updating client about the past due invoices.
• Updating client about Purchase power account balance and closing PP account as well.
• Application of cash, Rectifying & applying the correct Invoices for the Payments.
• Supporting collection team by providing them information on pending open items in transitory account to clear the payments.
• Updating customer master details (Company name change, email address, add/remove contact person).
• Processing refund request for client in case of overpayment.
• Reversal & Correction of Incorrect Posted Invoices.
• Responding to client specific queries, resolving issues in the daily business activities.
• Updating the New learning’s received from the client.

• Responsible to manage resource data and share the same to resource management team.
• Roll-on and Roll-off process of resources.
• Coordinating with the project Managers for the project event.
• Responsible to organize project events.
• Maintaining resource tracker.
• Responsible to maintain Headcount report and share the same to US client.