Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

BHARATH M N

BANGALORE

Summary

Senior Analyst with 10 years of experience in Operations management, Process management, Support, Customer Success, and Reporting. Proven track record of establishing processes, SOPs, and streamlining workflow.

Proficient in various Applications and Technologies like Power BI, Salesforce, Oracle Applications, SQL, and Expertise in Microsoft applications.

Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team in the Retail and Health Care Industry.Working on multiple projects at the same time and collaborating with multiple teams (Internal and External).

Overview

14
14
years of professional experience
1
1
Certification

Work History

Software Development Specialist

NTT Data Inc
08.2022 - Current
  • Perform requirements analysis, design, coding, unit testing, reviewing, and implementation
  • To take part in software and architectural development activities software and hardware issues and created bug reports for software development teams
  • Supported the development and testing of new software applications, ensuring a smooth transition to production
  • Created and maintained a remote desktop support system, resulting in an X% reduction in time spent on remote support activities.
  • Documented software design, development, testing, and implementation processes.
  • Performed unit tests on software components to ensure accuracy and integrity of code.
  • Resolved technical issues related to software systems through debugging techniques.
  • Collaborated with cross-functional teams to develop effective solutions for complex problems.
  • Monitored production systems for errors and optimized code as needed.

Business Analyst

Genpact SMS
Bangalore
10.2020 - 08.2022
  • Create and maintain reports as required using SQL and Power BI queries from multiple source retailer data using IRI methodologies
  • Development and maintenance of SQL procedures and scripts
  • Work profile includes Retail Data Analytics & Retail Data research-Market research involving various statistical, business intelligence, data integration and projection techniques
  • Understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan for various retailers
  • Handle volume management, segregation of work as per the process requirements meeting the agreed SLA for Support activities
  • Assist in managing master data including creation updates and deletions and monitor SSMS packages (Weekly and Monthly)
  • Help developing reports and analysis that effectively communicate trends patterns and predictions using relevant retail data created using SQL
  • Provide support with technical writing and editing as required
  • Visualize data and information for business customers through the creation of reports and queries
  • Skilled in Power BI data visualization through various charts such as Bar Charts, Line Charts, Pie Charts, and Column Charts.
  • Analyzed large datasets to identify trends, risks, and opportunities for improvement.
  • Documented findings from data analysis projects with detailed write-ups.
  • Collaborated with cross-functional teams on data mining initiatives.

Free Lancer

01.2019 - 10.2020
  • Jan'19 – Oct'20 Sniper Soft Solutions – Document Management and Sales Support
  • Real Estate Firm – Inside sales and Report Analyst
  • Brokerage Firm – Salesforce Admin Support.

Customer Success and Renewals Manager (Salesforce)

ePeople Bespoke Consulting
Bangalore
01.2017 - 12.2019
  • On-boarding the new Customers
  • Work on the requirement gathering and understand the Business Problems
  • Work with multiple teams and co-ordinate with team members for project and work towards the completion of the Project on timeline
  • Identify at-risk renewal clients early in the cycle and address the issues inhibiting a successful, timely renewal
  • Work with the existing customers on the Business requirement and cross-sell & up-sells through Executive level communications on add on product/services opportunities
  • Highlights: Conducted Customer success event for existing customers along with Salesforce team to explain the product like Sales, Marketing and Service Cloud advantage and features
  • Tracking Project workload of the different team members and update to the management
  • Manage 30-35 accounts to ensure that 95% renew their subscriptions
  • Knowledge of Salesforce Products and API Configurations(SOAP/REST) and Integrations patterns
  • Vendor Management.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Reviewed contracts before signing them on behalf of the organization.

Senior Associate

Genpact SMS
Bangalore
11.2011 - 12.2016
  • Client Services
  • Work as a Client Advocate
  • Working with Customers on Understanding their Business Requirements and Provide Insights
  • Working directly with the multiple clients in US and UK Market, understand their requirements and ensure timely delivery of Reports (Daily/Monthly)
  • Analyzing of Market sales data of all CPG (Consumer Packaged Goods) products, and investigating for the key-driven variable for an increase or decrease in sales on different levels of classification based on client requirements using various Tools
  • Retail Development Management (RDM)
  • Loading the data received directly from the retailers to the database(UPCSELECT- Main frame, SAS tool, SQL)
  • Projecting, Sampling the data using the sampling techniques
  • Check the jobs on ControlM, Hadoop and Mainframe
  • Develop new and modify existing SQL code to validate weekly Retailer Update
  • Run SAS/SQL code to assess, clean, validate and analyze large datasets
  • Provide support in data pulling, charting, quality control, analysis, and recommendations
  • Provide complete and accurate data to analyze the information and provide reports to the management team - Retail Development Management (RDM).
  • Maintained up-to-date knowledge of industry trends and regulations.

Associate

Genpact SMS
Bangalore
06.2010 - 11.2011
  • Data Analysis and Maintenance.
  • Regular maintenance of client files, databases, CPGN & CS reports
  • Work orders implementation
  • Release Databases in a timely manner as stipulated in the delivery schedule
  • Working along with the SPOC team, to understand the client requirements and ensure timely delivery.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Identified areas where manual intervention is required during the load process.

Education

Master of Business - Marketing

RNS Institute of Technology
01.2009

Bachelor of Science in Electrical Engineering - Electrical Engineering

Jawaharlal Nehru National College of Engineering
01.2007

Skills

  • Customer Satisfaction
  • Process Management
  • Customer Success
  • SQL (Programming Language)
  • SalesforceCom
  • Visualization
  • SoapUI
  • Business Intelligence
  • Power BI
  • Application Programming Interface (API)
  • Data Analysis
  • Business Requirements
  • Operations

Extracurricular Activities

  • Participated in Cricket and Shuttle badminton in various tournaments.
  • Represented school and college in volleyball matches .
  • Organized Management fest ‘GESTIONE’ during MBA .
  • Completed NCC ‘A’ Certificate.
  • Actively Participated in various CSR activities

Hobbies and Interests

Playing Shuttle badminton and cricket

Affiliations

  • Good Sportsman - participated in various Sports events .
  • Actively Participated in various CSR activities.
  • Try to keep updated by reading and watching news.

Accomplishments

  • Customer Satisfaction Awards 4 times Best Kudos Award.
  • Certificate of recognition for implementing a Lean project. - reduced the process time by automating using VBA
  • Received Star Performer Award in Dec 2010 for best performance and client Campbell ‘s appreciation
  • Trained on USD Process (SPOC for Home Team) in short time as per team need and transferred the same to other supporting teams.
  • Go to men for the New Process and Quick learning.

Certification

  • January 2020
    Salesforce Admin Certification, Salesforce.
  • June 2018
    Genpact Lean Certification, Genpact

Languages

English
First Language

Timeline

Software Development Specialist

NTT Data Inc
08.2022 - Current

Business Analyst

Genpact SMS
10.2020 - 08.2022

Free Lancer

01.2019 - 10.2020

Customer Success and Renewals Manager (Salesforce)

ePeople Bespoke Consulting
01.2017 - 12.2019

Senior Associate

Genpact SMS
11.2011 - 12.2016

Associate

Genpact SMS
06.2010 - 11.2011

Master of Business - Marketing

RNS Institute of Technology

Bachelor of Science in Electrical Engineering - Electrical Engineering

Jawaharlal Nehru National College of Engineering
BHARATH M N