Bharath M R
Barsha Heights
Summary
Accomplished IT Operations and Service Delivery Manager with a proven record in managing large-scale IT infrastructure, leading high-impact projects, and delivering end-to-end service solutions. Expert in handling complex IT ecosystems, guiding teams to achieve productivity and business objectives, and maintaining strong relationships with key business stakeholders. Adept at managing IT budgets, risk compliance, and vendor negotiations while implementing strategic IT projects in collaboration with global teams.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Application & Systems Specialist
PACIFIC CONSOLIDATED INDUSTRIES (PCI) GASES INDIA PRIVATE LIMITED
2023.01 - 2024.03
- Supported Salesforce as a Global Administrator, customizing workflows and managing approval processes for teams across India, the US, and Brazil
- Led voice process implementation using TATA systems and Convox, optimizing insurance-related campaigns and ensuring seamless operations via Meraki network monitoring
- Managed IT infrastructure, handling L2/L3 escalations and delivering IT services to internal customers, while ensuring compliance with SLAs
- Collaborated with cross-functional teams to deploy new IT setups for on-site projects and oversaw vendor contract renewals and evaluations
Manager - IT Infrastructure
Godigit General Insurance Limited
2021.03 - 2022.04
Engineering Specialist I (Tools)
Praxair India Pvt Ltd
2015.07 - 2020.12
- Directed IT operations and infrastructure management across multiple roles, improving efficiencies in project management, service delivery, and IT support systems
- Spearheaded significant projects such as ERP JD Edwards migration, Salesforce migration, and AD ID migration for Praxair's merger with Linde PLC
- Deployed collaborative tools such as Groove, enhancing project management across engineering, design, and safety functions
- Centralized logistics systems, integrating them into a unified server for increased visibility and distribution planning
- Introduced and implemented cost-saving initiatives resulting in $100K savings annually
Engineering Associate III (Tools)
Praxair India Pvt Ltd
2013.04 - 2015.06
Engineering Supervisor - III (Tools)
Praxair India Pvt Ltd
2011.06 - 2013.03
Engineering Associate II (Tools)
Praxair India Pvt Ltd
2010.04 - 2011.05
Associate Manager - GSS IT Support
Praxair India Pvt Ltd
2010.11 - 2010.03
Senior Associate
Praxair India Pvt Ltd
2004.01 - 2006.10
FM Projects for Praxair India Pvt Ltd
HCL Infosystems Ltd
2002.10 - 2004.08
- Successfully handled IT infrastructure management for Praxair India, ensuring smooth operation of mission-critical applications and services
- Provided end-to-end technical support for IT systems, including troubleshooting hardware and software issues for various departments
- Assisted in managing network administration and supporting Active Directory environments for the client's multiple locations, ensuring high uptime
- Conducted routine maintenance checks, backups, and disaster recovery planning to safeguard vital business data and systems
- Coordinated with cross-functional teams to address and resolve escalations, ensuring adherence to SLAs and delivering efficient customer service
- Actively participated in the configuration and installation of new hardware, software, and IT systems for Praxair's facilities, enabling seamless integration with existing infrastructure
- Played a key role in vendor coordination for procurement of IT equipment, ensuring timely delivery and installation in line with project timelines
Education
EMBA - undefined
International School of Business Management (ISBM)
Graduate Diploma in Management - undefined
ISBM
Diploma in Computer Science & Engineering - undefined
Bangalore Tech Board
Skills
IT Operations & Service Delivery
Project Management & Planning
Infrastructure & Network Management
Vendor & User Management
Disaster Recovery & IT Audits
Risk & Compliance Management
License Management
Active Asset & Change Management
Mergers & Brand Integration
Customer Relationship Management
Post-Go Live Support
Certification
Microsoft Certified Professional (MCP), Learntube, DJA-B-1364266-0, 08/13/24
Accomplishments
- Migrated Salesforce instance, saving ₹40 lakhs and integrating global PCI access.
- Standardized antivirus protocols, implementing Sentinel One globally at PCI.
- Led ERP migration for JD Edwards, enhancing invoicing processes across sales teams.
- Managed critical infrastructure projects during the merger of Praxair and Linde PLC, including tenant-to-tenant migrations of AD IDs and mailbox systems.
- Achieved significant cost reductions by optimizing various IT processes and managing vendor contracts effectively.
Personal Information
- Date of Birth: 10/05/81
- Nationality: Indian
- Marital Status: Married
Passport
P0448691, 05/01/26
Disclaimer
I hereby declare that all the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
Application & Systems Specialist
PACIFIC CONSOLIDATED INDUSTRIES (PCI) GASES INDIA PRIVATE LIMITED
2023.01 - 2024.03
Manager - IT Infrastructure
Godigit General Insurance Limited
2021.03 - 2022.04
Engineering Specialist I (Tools)
Praxair India Pvt Ltd
2015.07 - 2020.12
Engineering Associate III (Tools)
Praxair India Pvt Ltd
2013.04 - 2015.06
Engineering Supervisor - III (Tools)
Praxair India Pvt Ltd
2011.06 - 2013.03
Associate Manager - GSS IT Support
Praxair India Pvt Ltd
2010.11 - 2010.03
Engineering Associate II (Tools)
Praxair India Pvt Ltd
2010.04 - 2011.05
Senior Associate
Praxair India Pvt Ltd
2004.01 - 2006.10
FM Projects for Praxair India Pvt Ltd
HCL Infosystems Ltd
2002.10 - 2004.08
EMBA - undefined
International School of Business Management (ISBM)
Graduate Diploma in Management - undefined
ISBM
Diploma in Computer Science & Engineering - undefined
Bangalore Tech Board