Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Passport
Disclaimer
Timeline
Generic
Bharath M R

Bharath M R

Barsha Heights

Summary

Accomplished IT Operations and Service Delivery Manager with a proven record in managing large-scale IT infrastructure, leading high-impact projects, and delivering end-to-end service solutions. Expert in handling complex IT ecosystems, guiding teams to achieve productivity and business objectives, and maintaining strong relationships with key business stakeholders. Adept at managing IT budgets, risk compliance, and vendor negotiations while implementing strategic IT projects in collaboration with global teams.

Overview

21
21
years of professional experience
3
3
Certifications

Work History

Application & Systems Specialist

PACIFIC CONSOLIDATED INDUSTRIES (PCI) GASES INDIA PRIVATE LIMITED
01.2023 - 03.2024
  • Supported Salesforce as a Global Administrator, customizing workflows and managing approval processes for teams across India, the US, and Brazil
  • Led voice process implementation using TATA systems and Convox, optimizing insurance-related campaigns and ensuring seamless operations via Meraki network monitoring
  • Managed IT infrastructure, handling L2/L3 escalations and delivering IT services to internal customers, while ensuring compliance with SLAs
  • Collaborated with cross-functional teams to deploy new IT setups for on-site projects and oversaw vendor contract renewals and evaluations

Manager - IT Infrastructure

Godigit General Insurance Limited
03.2021 - 04.2022

Engineering Specialist I (Tools)

Praxair India Pvt Ltd
07.2015 - 12.2020
  • Directed IT operations and infrastructure management across multiple roles, improving efficiencies in project management, service delivery, and IT support systems
  • Spearheaded significant projects such as ERP JD Edwards migration, Salesforce migration, and AD ID migration for Praxair's merger with Linde PLC
  • Deployed collaborative tools such as Groove, enhancing project management across engineering, design, and safety functions
  • Centralized logistics systems, integrating them into a unified server for increased visibility and distribution planning
  • Introduced and implemented cost-saving initiatives resulting in $100K savings annually

Engineering Associate III (Tools)

Praxair India Pvt Ltd
04.2013 - 06.2015

Engineering Supervisor - III (Tools)

Praxair India Pvt Ltd
06.2011 - 03.2013

Engineering Associate II (Tools)

Praxair India Pvt Ltd
04.2010 - 05.2011

Associate Manager - GSS IT Support

Praxair India Pvt Ltd
11.2010 - 03.2010

Senior Associate

Praxair India Pvt Ltd
01.2004 - 10.2006

FM Projects for Praxair India Pvt Ltd

HCL Infosystems Ltd
10.2002 - 08.2004
  • Successfully handled IT infrastructure management for Praxair India, ensuring smooth operation of mission-critical applications and services
  • Provided end-to-end technical support for IT systems, including troubleshooting hardware and software issues for various departments
  • Assisted in managing network administration and supporting Active Directory environments for the client's multiple locations, ensuring high uptime
  • Conducted routine maintenance checks, backups, and disaster recovery planning to safeguard vital business data and systems
  • Coordinated with cross-functional teams to address and resolve escalations, ensuring adherence to SLAs and delivering efficient customer service
  • Actively participated in the configuration and installation of new hardware, software, and IT systems for Praxair's facilities, enabling seamless integration with existing infrastructure
  • Played a key role in vendor coordination for procurement of IT equipment, ensuring timely delivery and installation in line with project timelines

Education

EMBA - undefined

International School of Business Management (ISBM)

Graduate Diploma in Management - undefined

ISBM

Diploma in Computer Science & Engineering - undefined

Bangalore Tech Board

Skills

IT Operations & Service Delivery

Certification

Microsoft Certified Professional (MCP), Learntube, DJA-B-1364266-0, 08/13/24

Accomplishments

  • Migrated Salesforce instance, saving ₹40 lakhs and integrating global PCI access.
  • Standardized antivirus protocols, implementing Sentinel One globally at PCI.
  • Led ERP migration for JD Edwards, enhancing invoicing processes across sales teams.
  • Managed critical infrastructure projects during the merger of Praxair and Linde PLC, including tenant-to-tenant migrations of AD IDs and mailbox systems.
  • Achieved significant cost reductions by optimizing various IT processes and managing vendor contracts effectively.

Personal Information

  • Date of Birth: 10/05/81
  • Nationality: Indian
  • Marital Status: Married

Passport

P0448691, 05/01/26

Disclaimer

I hereby declare that all the information provided above is true and accurate to the best of my knowledge and belief.

Timeline

Application & Systems Specialist

PACIFIC CONSOLIDATED INDUSTRIES (PCI) GASES INDIA PRIVATE LIMITED
01.2023 - 03.2024

Manager - IT Infrastructure

Godigit General Insurance Limited
03.2021 - 04.2022

Engineering Specialist I (Tools)

Praxair India Pvt Ltd
07.2015 - 12.2020

Engineering Associate III (Tools)

Praxair India Pvt Ltd
04.2013 - 06.2015

Engineering Supervisor - III (Tools)

Praxair India Pvt Ltd
06.2011 - 03.2013

Associate Manager - GSS IT Support

Praxair India Pvt Ltd
11.2010 - 03.2010

Engineering Associate II (Tools)

Praxair India Pvt Ltd
04.2010 - 05.2011

Senior Associate

Praxair India Pvt Ltd
01.2004 - 10.2006

FM Projects for Praxair India Pvt Ltd

HCL Infosystems Ltd
10.2002 - 08.2004

EMBA - undefined

International School of Business Management (ISBM)

Graduate Diploma in Management - undefined

ISBM

Diploma in Computer Science & Engineering - undefined

Bangalore Tech Board
Bharath M R