BHARATH MUNIRAJU
Bengaluru,KA
Summary
Passionate experience with 6+ years in Banking, Client service Insurance, Customer service. Goal-driven Client Service Specialist dedicated to providing clients with an unparalleled experience in order to enhance business operations and build loyalty. Seeking to apply quality-oriented mindset to a new role with room for advancement. Highly adept in banking transactions, bringing forth a proven track record of client satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. A strong communicator, able to address all client questions and concerns. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
Certificates
Work History
Senior Client service specialist
HSBC EDPI
Bengaluru
09.2022 - 12.2023
- Have been a part of Corporate banking in HSBC with Global payment services working as client service specialist
- Taken care of corporate client payment such as SWIFT, Telegraphic Transfers, Local payments such as GIRO cross border, ACH etc, for Singapore region
- Specialized in all payments mode i.e
- ACH payments – Deposits – Resolving issues – Wire – Escalation process – Client relations – Screening – Due diligence – Financial services – Commercial banking – Problem solving – Money transfer – Electronic payments – Banking – Client relations – Observation – Management – Coaching.
Senior Operations representative
Concentrix Services Pvt Ltd.
Bengaluru
02.2021 - 06.2022
- Having been a part of Avalon process in Concentrix services with Apple products working as Senior operations representative
- Specialized in all Apple products issue i.e
- IPhone, IPad, MacBook, (Air, M2, M1, Pro, M3), Air Pods, Watch
- Resolved Client issues – end to end – Chat process – handled Multiple clients (3 chats at one time)
- Customer Satisfaction – Problem solving- having a good rapo with clients to make them happy with the resolution of the issue they have come into.
Analyst
AXA Business services
Bengaluru
06.2019
- Insurance base firm – Voice process
- Has been a part of Insurance division in AXA business services with Equitable Insurance as Analyst
- Handled customer with complete Insurance details, premium amount, premium date, benefits for the clients
- Major role would be learn new ways to reach out to clients to explain about the Insurance process and Insurance details to let them know about the Term Insurance expiry date and renew of the same policy with the new premium date and assurance details.
Digital interaction Executive
[24]7.ai
Bengaluru
10.2017 - 07.2019
Customer Support Advisor/Executive
Syrow Infotech LLP
Bengaluru
11.2015 - 10.2017
Education
Bachelor of Commerce - Accounts & Finance
Bengaluru University
Pre-University Examinations - Accounts
Bapu Group of Institutions
Secondary Examination Board - undefined
Nirmala Jyothi English School
Skills
Leadership /Fast learner
Family - Father Name
Muniraju C
Personal Information
- Date of Birth: 11/16/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Certification
DATA ANALYSTS WITH EXCEL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Client service specialist
HSBC EDPI
09.2022 - 12.2023
Senior Operations representative
Concentrix Services Pvt Ltd.
02.2021 - 06.2022
Analyst
AXA Business services
06.2019
Digital interaction Executive
[24]7.ai
10.2017 - 07.2019
Customer Support Advisor/Executive
Syrow Infotech LLP
11.2015 - 10.2017
Bachelor of Commerce - Accounts & Finance
Bengaluru University
Pre-University Examinations - Accounts
Bapu Group of Institutions
Secondary Examination Board - undefined
Nirmala Jyothi English School