Bharath Pathapati
Nellore
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable individual, possesses a strong knowledge of hand tools, power tools and other equipment required to complete preventive maintenance, troubleshooting and repair tasks. Proven track record of providing excellent service and completing jobs with a high level of accuracy. Committed to following safety regulations, adhering to deadlines and working hard to achieve customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Associate Management
Kyndryl Private Limited
Bangalore
10.2021 - Current
- Performed configuration, administrative, and monitoring tasks on Cisco Jabber, focusing on the Jabber network infrastructure.
- I'm working in all regions (AP, NA/LA, EMEA), where 129 countries are involved.
- Performed migrations of the user database and infrastructure from the IBM platform to the Kyndryl platform (Post the spinoff).
- Dispatcher of project to assigning the requests among engineers.
- Project SME and KT trainer for new joiners.
- Worked with tools such as DCP, Active Directories, Employee Directories, CUCDM, CUCM, along with multiple company-owned tools.
- Worked for two organizational projects, which include Kyndryl and IBM, for the MACD project.
- In conjunction with the AT&T service provider (ISP), in order to perform the right functionality and continued progression with the global migration. Demonstrated strong technical skills in resolving multiple prerequisite automation failures in the Jabber configuration or functioning.
- ITN assignment, DID mapping, enabling call forwarding, and call permission.
- Configured and created multiple hard and soft phones in conjunction with the Indian service providers and AT&T. It was also to perform end user administration functions of Cisco Jabber phones and physical phones/configuration to the IGA global team and maintain the SLA, SLO for all the requests, incidents, and defects from the testing team and requester.
- Configuring hunt lines, hunt groups, and hunt pilot.
- Resolved problems, improved operations, and provided exceptional service. Worked over 3,000 functional operations in the first six months of joining the organization, hence providing the company and the team with efficiency and effective workflow.
- Troubleshooting Cisco devices (hard phone, Jabber devices, CIPC's).
- Experience in configuring voicemail boxes.
- Provisioning for Cisco devices.
- Support and implement multi-vendor environments.
- Maintaining tickets, tasks, and change control as per SLA for the client.
- Escalate reports and follow up on issues with various functional service delivery teams, local vendors/service providers like AT&T, and DCP Team.
- Work on Change management, Incident Management, Problem Management based on ITIL framework.
- Proactive customer engagement.
- Tools: Ticketing Tools: ServiceNow
- Work Platform: CUCM, DCP, IM&P, Call Manager
- Provided technical support to end users in troubleshooting hardware and software related issues.
Technical Support Engineer
VIS Networks
Bangalore
04.2019 - 09.2021
- Troubleshooting the Avaya Communication Manager and Gateway related issues.
- Installing and troubleshooting Avaya IP Phones.
- Configuration of the Avaya products and performing the preventive maintenance activity.
- Handling customer calls.
- Adding, removing station, pickup group, trunk group.
- Performing troubleshooting of IPSI, Medpro Cards, C-LAN, DS1 cards in Avaya G650 gateway.
- Configured, maintained, and monitored computer systems for optimal performance.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Assisted users with password resets and account lockout resolutions.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
Education
BSC - Statistics
Krishna Chaitanya, Degree College.
Nellore, Andhra Pradesh06.2016
Intermediate - MPC
Narayana Junior college
Nellore03.2013
SSC -
KAIRALI High School
03.2011
Skills
- Operating systems
- Application support
- Configuration Management
- Disaster Recovery
- Team Leadership
- Self Motivation
Experience
Total Experience: 5+ Years
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
- Azure AI Fundamentals: AI-900 Certification Path with the Kyndryl Edvisor application
Timeline
System Associate Management
Kyndryl Private Limited
10.2021 - Current
Technical Support Engineer
VIS Networks
04.2019 - 09.2021
BSC - Statistics
Krishna Chaitanya, Degree College.
Intermediate - MPC
Narayana Junior college
SSC -
KAIRALI High School
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