Summary
Work History
Education
Skills
Roles And Responsibilities
Languages
Timeline

Bharath Prakash

CUSTOMER SUPPORT SENIOR ASSOCIATE
Bangalore

Summary

Technical Support Engineer with 4+ years of experience managing technical services & support operations onshore as well as offshore. Proven successes in implementing innovative technical support strategies. Adept at analyzing valuable support requirements while improving productivity & increasing the overall reliability. Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Hardworking Senior Associate enthusiastic about take on exciting new challenges within Dynamic communicator with disciplined approach.

Work History

CUSTOMER SUPPORT SENIOR ASSOCIATE

Accenture
Bangalore
1 2019 - Current
  • Technical Support Engineer with 4+ years of experience managing technical services & support operations onshore as well as offshore
  • Proven successes in implementing innovative technical support strategies
  • Adept at analyzing valuable support requirements while improving productivity & increasing the overall reliability
  • Troubleshoots customer-submitted problems by working together with our customers in a collaborative manner
  • Keeps customers updated regularly with the current state of their tickets
  • Investigate customers' current situation and desired end state to understand our customers' needs and problems
  • Provides world-class customer experience by as delivering satisfaction to every case for every customer
  • Interact with customers, understanding their problems and needs
  • Seeks workarounds and communicates technical solutions to the customer
  • Remain current with the Qlik and Talend product portfolio functions and features, and with related technologies in the DI ecosystem
  • Participate in the 24
  • 7 weekend support for production down tickets
  • Reproduces customer problems in the lab
  • Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on
  • Exhaust all efforts according to the working procedures before escalating a case
  • Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases, and participating in weekly meetings
  • Keep-case summaries on cases for escalations and continuity
  • Maintain coherent working procedures to reflect a professional
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

SSLC -

Sri Taralabalu Jagadguru Residential School
Percentage: 78.4%

DIPLOMA (E&C), FIRST CLASS - undefined

P.E.S POLYTECHNIC
Class: FIRST CLASS

B.TEC IN ELECTONICS AND COMMUNICATION, FIRST CLASS - undefined

CH. CHARAN SINGH UNIVERSITY
Class: FIRST CLASS

Skills

ADVANCED EXCEL

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Roles And Responsibilities

  • Troubleshoots customer-submitted problems by working together with our customers in a collaborative manner.
  • Keeps customers updated regularly with the current state of their tickets.
  • Investigate customers' current situation and desired end state to understand our customers' needs and problems.
  • Provides world-class customer experience by delivering satisfaction to every case for every customer.
  • Interact with customers, understanding their problems and needs.
  • Seeks workarounds and communicates technical solutions to the customer.
  • Remain current with the Qlik and Talend product portfolio functions and features, and with related technologies in the DI ecosystem.
  • Participate in the 24
  • 7 weekend support for production down tickets.
  • Reproduces customer problems in the lab.
  • Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on.
  • Exhaust all efforts according to the working procedures before escalating a case.
  • Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases, and participating in weekly meetings.
  • Keep-case summaries on cases for escalations and continuity.
  • Maintain coherent working procedures to reflect a professional

Languages

English
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Telugu
Advanced (C1)

Timeline

Sri Taralabalu Jagadguru Residential School - SSLC,
P.E.S POLYTECHNIC - DIPLOMA (E&C), FIRST CLASS,
CH. CHARAN SINGH UNIVERSITY - B.TEC IN ELECTONICS AND COMMUNICATION, FIRST CLASS,
CUSTOMER SUPPORT SENIOR ASSOCIATE - Accenture
1 2019 - Current

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