BINDU Pillappa
Bengaluru
Summary
Dynamic Quality Assurance Technical Team Lead at with a total of 6+ years experience, skilled in implementing robust QA processes and mentoring teams. Proven track record in enhancing CSAT scores and customer satisfaction through effective communication and technical guidance.
Overview
7
7
years of professional experience
Work History
Quality Assurance Technical Team Lead
Tata Consultancy Services
Bengaluru
09.2024 - Current
- Developed and implemented quality assurance processes to enhance product reliability.
- Provided technical guidance on best practices related to software quality assurance activities.
- Facilitated regular audits and assessments to uphold quality benchmarks across projects.
- Identified process improvement opportunities through the analysis of existing quality assurance systems.
- Established metrics to evaluate effectiveness of quality assurance processes.
- Mentored and supervised QA analysts, ensuring achievement of quality targets.
- Analyzed business requirements documents to create detailed test plans and designs.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Coordinated cross-functional teams to ensure compliance with project requirements.
- Analyzed test results and reported findings to stakeholders for informed decision-making.
Product Specialist
ARTIGRAPH Pvt Ltd
Bengaluru
04.2023 - 03.2024
- Collaborated with engineering and sales departments to deliver technical and product training sessions to clients in healthcare and research industries, enhancing product understanding and usability
- Delivered customer training initiatives through phone, webinar, and on-site visits, ensuring comprehensive knowledge transfer and user satisfaction
- Ensured regular and effective communication with customers, successfully resolving complex product-related concerns and inquiries
- Played a key role in expanding the customer base by providing support and addressing ActiGraph product questions
- Communicated regularly with ActiGraph's top-level executives to facilitate collaboration and informed decision-making
IT Analyst
SARTORIUS
Bengaluru
06.2022 - 04.2023
- Diagnosed and resolved issues with VPN, printers, Single Sign-On (SSO), and Zoom to ensure seamless user experience
- Resolved problems related to Outlook and Windows
- Configured email accounts and managed user inclusion in security groups and distribution lists to streamline communication
- Granted administrative privileges to enable installation of essential software, supporting operational continuity
- Collaborated on the mapping of shared files and granting access to different network drives
Senior Engineer
Goldman Sachs
Bengaluru
05.2021 - 06.2022
- Applied expertise in Active Directory and IT infrastructure to effectively resolve user queries and technical issues
- Created and maintained user accounts in Active Directory for domain users
- Configured user profiles and facilitated onboarding and offboarding processes to enhance user experience
- Administered Outlook 365, setting up email accounts and groups while troubleshooting and resolving Outlook-related issues
- Installed and resolved issues with application software, network connectivity, and server rebooting.
- Managed inbound calls, offering assistance with technical issues and escalating as needed.
- Collaborated in the management of shared folders and devices, providing support for Orbit and RSA Secure ID
Senior Engineer
Convergys
Bengaluru
01.2019 - 05.2021
- Managed and resolved Download, Install, and Activate (DIA) issues to enhance user experience.
- Executed problem-solving tasks to restore functionality within the Windows operating system.
- Performed diagnostics and repairs on hardware to restore functionality.
- Troubleshooting safe mode and BSOD issues
- Monitoring service requests via the service desk to ensure prompt resolution
- Addressed various issues with the MSN Browser, including crashes and unresponsiveness.
- Conducted optimization and reset procedures on Internet Explorer and Microsoft Edge to improve browser performance.
- Resolved issues related to sending and receiving emails in Microsoft Outlook.
Education
B.E. - ECE
SCT Institute of Technology
Bengaluru06-2018
Intermediate - PCMB
St. Anne's Girls PU College
Bengaluru03-2012
SSLC -
Sri Saraswathi Vidya Mandir
Bengaluru04-2012
Skills
- Quality assurance methods and auditing
- Data analysis and reporting
- Project tracking and management
- Team mentorship and collaboration
- Technical support and troubleshooting
- SLA Monitoring
- Identity management systems
- System configuration and administration
- Directory services management
- Customer relationship management
Timeline
Quality Assurance Technical Team Lead
Tata Consultancy Services
09.2024 - Current
Product Specialist
ARTIGRAPH Pvt Ltd
04.2023 - 03.2024
IT Analyst
SARTORIUS
06.2022 - 04.2023
Senior Engineer
Goldman Sachs
05.2021 - 06.2022
Senior Engineer
Convergys
01.2019 - 05.2021
B.E. - ECE
SCT Institute of Technology
Intermediate - PCMB
St. Anne's Girls PU College
SSLC -
Sri Saraswathi Vidya Mandir