Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Detail-oriented Technical Support Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Innovative technology professional with several years of diverse experience.
Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Superseva Global Services Pvt Ltd
03.2021 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Used ticketing systems to manage and process support actions and requests.
SEO ANALYST
Gooezy Tech Pvt Ltd
08.2018 - Current
- Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content
- Participate in the development of online marketing strategy
- Resolve product availability problems in collaboration with customer service staff
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Conducted thorough keyword research using industry-standard tools to identify high-potential phrases for content development.
Customer Service Representative
Redbus
12.2016 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Responded to customer requests for products, services and company information
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Computer And Information Sciences
11.2016
SECOND PUC - Computer And Information Sciences
06.2013
TENTH STANDARD -
06.2011
Skills
- Conflict mediation
- Creative problem solving
- Team collaboration
- Motivation
- Training
- Customer service
- Communication
- Listening
- Product knowledge
- Information delivery
- Technical Support
- Technical Troubleshooting
- Customer service expert
- Call Center Operations
- Ticket management
Languages
English
Upper intermediate (B2)
Tamil
Beginner (A1)
kannada
Intermediate (B1)
Hindi
Intermediate (B1)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPersonal development programsHealthcare benefitsPaid sick leaveInterests
Music
Gaming
Timeline
Technical Support Representative - Superseva Global Services Pvt Ltd
03.2021 - Current
SEO ANALYST - Gooezy Tech Pvt Ltd
08.2018 - Current
Customer Service Representative - Redbus
12.2016 - 04.2018
The Oxford College Of Science - , Computer And Information Sciences
St. Francis PU College - SECOND PUC, Computer And Information Sciences
Kairalee Nilayam High School - TENTH STANDARD,
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