Bharath Raj Ramesh Babu
Chennai
Summary
Over 9 years of professional experience, including 2+ years in supervisory roles managing personnel and resources. Proven ability to optimize processes, collaborate effectively with teams, and solve problems efficiently.
Overview
13
13
years of professional experience
Work History
Customer Care Supervisor
BenefitHub India Private Limited
01.2023 - Current
- Led a team of 15 customer service representatives in a high-volume call center, overseeing training, coaching, and performance evaluations.
- Designed and implemented operational policies and procedures to enhance workflow efficiency and improve customer satisfaction.
- Built and maintained strong relationships with external customers and vendors to support business objectives.
- Supervised and developed customer service staff to effectively manage escalated complaints and complex inquiries.
Business Analyst
BenefitHub India Private Limited
07.2020 - 12.2022
- Conducted implementation calls with high-profile clients including Accenture, Amazon, Sutherland, JLL, and others.
- Provided customer support via phone and email for clients across multiple regions including India, UK, Ireland, Philippines, Luxembourg, Singapore, Poland, Italy, and Germany.
- Designed and built customized client websites based on specific requirements and brand guidelines.
- Managed and created promotional offers on the BenefitHub platform and facilitated the distribution of gift cards to UK customers.
- Engaged with merchants and vendors to understand their offerings and ensure accurate representation within the system.
Senior Support Engineer
CSS Corp
07.2018 - 11.2019
- Resolved a high volume of Marketo support cases within defined SLAs.
- Troubleshot smart campaigns (trigger and batch types) and program types including email, engagement, and event programs.
- Assisted in setting up custom sync filters and troubleshooting Design Studio assets such as emails, landing pages, and forms.
Senior Customer Service Executive
Intelenet Global Services
09.2015 - 07.2018
- Reviewed mortgage applications and verified documentation for accuracy and compliance.
- Initiated property valuations and assessed valuation reports to ensure compliance with internal policies.
- Responded to inquiries from solicitors, branch advisors, brokers, and applicants, providing application status updates and answering questions.
Voluntary Service
The Church of Jesus Christ of Latter-day Saints
09.2013 - 07.2015
- Provided service in Delhi and Mumbai by teaching English and promoting values-based living through spiritual guidance.
Customer Support Officer
Allsec Technologies
11.2012 - 08.2013
- Processed client payments and educated clients on the importance of credit score management.
Education
Bachelor of Commerce -
St. Thomas College of Arts And Science
Chennai01-2012
Skills
- Leadership and team management
- Customer service excellence
- Conflict resolution and problem solving
- Staff training and development
- Effective communication
- Time management and prioritization
- Attention to detail
- Work ethic and reliability
Languages
- English, Fluent
- Tamil, Fluent
- Hindi, Conversational
Timeline
Customer Care Supervisor
BenefitHub India Private Limited
01.2023 - Current
Business Analyst
BenefitHub India Private Limited
07.2020 - 12.2022
Senior Support Engineer
CSS Corp
07.2018 - 11.2019
Senior Customer Service Executive
Intelenet Global Services
09.2015 - 07.2018
Voluntary Service
The Church of Jesus Christ of Latter-day Saints
09.2013 - 07.2015
Customer Support Officer
Allsec Technologies
11.2012 - 08.2013
Bachelor of Commerce -
St. Thomas College of Arts And Science
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