Senior Representative
Concentrix
Bangalore, Karnataka
09.2019 - Current
- Responsible for daily production, quality and overall operations
- Critically analyze workflow, monitor performance and make recommendations for continuous improvement to meet and exceed business goals
- Responsible for good customer exercise, service delivery and turnaround time
- Maintain compliance to all regulatory requirements for the business
- Handle additional process responsibilities as and when delegated
- Experience in applications like Hogan, Tableau, ECM and Control IQ(RTM)
- Proficiency in verbal & written communication in English
- Good working knowledge of MS Office applications
- Ability to analyze and identify patterns in large data sets
- Decision making aptitudes based on given guidelines and in ambiguous contexts.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
