Bharath Singh Kishan
Bangalore
Summary
12+ years of experience in Ad Policy QA, Partner Operations & Display Escalations (JIRA) | Project Management | Marketing Operations Management | AD Quality | Sales | Aspiring Disc Jockey | Event Manager.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NETWORK QUALITY OPTIMISATION SPEC II
Yahoo Software Development India Private Limited
06.2016 - Current
- Lead end-to-end Ad Quality operations for GAM ARC Contributions, Live Site Reviews, global support tickets, and daily quality audits, ensuring policy compliance and maintaining a safe, trusted ad marketplace across regions.
- Act as the primary escalation point for advertiser and campaign-related issues, collaborating with Sales, Product, Engineering, Policy, and external partners (Index Exchange, Deloitte) to resolve complex cases, safeguard revenue, and deliver high client satisfaction.
- Managed Deloitte and Live Ops partner teams - including training, shadowing, reverse shadowing, mock ID reviews, task allocation, quality checks, and tool issue resolution - ensuring full coverage during Yahoo holidays and peak workloads.
- Managed Deloitte partner team for 1.5+ years, overseeing people management, reporting, training, shadowing, task allocation, and weekly team meetings to ensure operational excellence, resolve tool-related issues, and maintain service levels.
- Oversee campaign and creative performance monitoring using dashboards and data analysis to identify underperforming ads, implement corrective actions, and partner with cross-functional teams to optimise delivery, pacing, and ROI.
- Drive process improvements, including the expansion of the approved domain list by 1,300+ verified domains, improving detection of non-compliant ads and reducing operational turnaround time.
- Deliver targeted training and mentorship to global team members on GAM ticket handling, reporting, and policy interpretation, enhancing team expertise, operational efficiency, and review accuracy.
- Lead automation initiatives to improve machine learning model accuracy and ad review effectiveness, managing projects from concept to rollout in partnership with Deloitte.
- Champion new tools and workflows, including the Ad Screening UI, improving review efficiency, service levels, and stakeholder experience.
- Manage end-to-end quality control processes across multiple teams to ensure operational alignment, consistent policy application, and high-quality ad delivery.
- Lead high-impact operational initiatives, including the 2019 ILS Clean-up (reclassifying 3,981 flagged domains) and Auto Clear/Auto Ban programs, optimising delivery and ensuring policy compliance across the Yahoo Ad Marketplace.
- Direct full lifecycle policy implementation collaborating with global Policy teams to evaluate product features, roll out regional and country-specific guidelines, and update policies in real time to reflect evolving standards.
JR.INVESTOR ANALYST
Naseba
07.2015 - 05.2016
- Responsible for assigned sales targets.
- Lead extensive research to identify potential investors in the MENA & Asia.
- Research Investors through phone interview to understand their investment habits & mandates.
- Build customer relationships with HNIs & Institutional investors from emerging markets.
- Lead initiatives to bridge HNIs with potential business opportunities.
EXECUTIVE IN EVENTS & MARKETING
Fuel Media Solution's Pvt. Ltd
08.2014 - 02.2015
- Projects: Career Utsav: I had the opportunity to be a part of Fuel India for a period of almost six months, during which I worked on the Career Utsav project - South India's leading mega educational event. I held the position of Project Head for SPOT (Success Path Of Toppers) from August 2014 to February 25th, 2015.
ANALYST IN SECURITIES LENDING
Northern Trust
03.2013 - 06.2014
- Drive and manage Equities, Fixed Income & 3rd Party Lending processes.
- Lead training & development on Securities Lending in Equities and Fixed Income.
- Managed monthly Pooling payouts for SL Pension Fund clients.
- Lead investigation & reviewer of discrepancies & assigned credits to the pay-outs team at London.
ASSOCIATE IN CUSTOMER RESEARCH AND RESOLUTION
Fidelity Investments
05.2012 - 02.2013
- Been part of Fidelity Investments from 24th May 2012 - 28th Feb 2013, as an Associate in Customer research and resolution.
Education
Diploma Course - General Management
JAIN UNIVERSITY
01.2012
Bcom - undefined
JAIN UNIVERSITY
01.2012
PUC - undefined
SRI BHAGWAN MAHAVEER JAIN COLLEGE
01.2009
SSLC - undefined
CITIZEN'S ENGLISH SCHOOL
01.2007
Skills
- Ad Quality & Policy Compliance
- Automation knowledge
- Basic SQL
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Escalation Management
- Events & Marketing
- Jira
- Leadership & People Management
- Google Ad Manager
- Index Exchange Tool
- Strong Communication
- Looker Studio
- Microsoft Office
- People Development
- Problem-solving abilities
- Social media marketing and Optimization
Certification
- Digital Marketing Foundations
- Operation Excellence Foundations
- A Guide for Managers
Awards
Spot bonus in 2021 (Outstanding performance on Display Ad Quality operation).
2020-12-01, Won Bravo Award in 2021. 2020-12-01,
Culture Force 2020 Team Award. 2019-12-01,
Spot bonus in 2020 (DeloitteOSP transition for Network Quality). 2019-12-01
Timeline
NETWORK QUALITY OPTIMISATION SPEC II
Yahoo Software Development India Private Limited
06.2016 - Current
JR.INVESTOR ANALYST
Naseba
07.2015 - 05.2016
EXECUTIVE IN EVENTS & MARKETING
Fuel Media Solution's Pvt. Ltd
08.2014 - 02.2015
ANALYST IN SECURITIES LENDING
Northern Trust
03.2013 - 06.2014
ASSOCIATE IN CUSTOMER RESEARCH AND RESOLUTION
Fidelity Investments
05.2012 - 02.2013
Bcom - undefined
JAIN UNIVERSITY
PUC - undefined
SRI BHAGWAN MAHAVEER JAIN COLLEGE
SSLC - undefined
CITIZEN'S ENGLISH SCHOOL
Diploma Course - General Management
JAIN UNIVERSITY
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