Bharath Sundaresan
Associate Cloud Service Delivery Manager
Bangalore
Summary
Seasoned professional with 7 years of expertise in Service Delivery, Site Reliability Engineering, and Production Support. Currently excelling as an Associate Cloud Service Delivery Manager at Amazon Web Services, specializing in the delivery of Amazon Managed Services. Proven leadership experience as an Application Support lead in the Banking and Financial Services Domain, responsible for managing a team of 15. Demonstrates a track record of ensuring service reliability, overseeing cloud-based solutions, and directing efficient production support operation
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Associate Cloud Service Delivery Manager
Amazon Web Services
Bangalore
02.2022 - Current
- Partnered with Customer Delivery teams to enhance operational efficiency, reduce costs, and drive transformation, supporting over 10 Enterprise Customers.
- Collaborated with AWS Engineers, Services teams, and Customers to address escalations promptly, ensuring effective resolution and customer satisfaction.
- Compiled and delivered Monthly and Quarterly Business reports, facilitating Operational and Cost Optimization reviews for informed decision-making.
- Led onboarding and training initiatives for AWS Managed Services (AMS) customers and partners, ensuring seamless integration and knowledge transfer.
- Orchestrated workshops with AMS Partners and Customers, focusing on stakeholder management, cost optimization, security recommendations, and operational integration, demonstrating strong leadership and analytical skills in fast-paced environments.
- Planned and executed Disaster Recovery & Operational simulations in collaboration with various teams, including client-managed teams, to ensure preparedness and adherence to accepted SLAs and other KPIs during monthly Governance reviews.
Specialist Software Engineer
Societe Generale
Bangalore
09.2021 - 02.2022
- Created procedures for system monitoring, recovery, backup and optimization.
- Conducted regression testing, analyzed results and submitted observations to development team.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Application Support Team Lead
Tata Consultancy Services
Powai
02.2017 - 09.2021
- Led a 15-member team to provide 24x7 support for applications, specializing in the Consumer Banking Domain for Westpac Banking Corporation's brands (Westpac, St. George, Bank of Melbourne, and Bank SA), ensuring effective team management and adherence to best practices.
- Demonstrated expertise in the Consumer Banking Domain, offering insights into Customer Servicing and Product originations, and played a key role in establishing best practices for utilizing Splunk data and visualizations across various teams.
- Successfully prepared and implemented 25+ Dashboards for Application Teams, utilized by L0, L1, and NOC Teams for first-line monitoring, showcasing a commitment to data-driven decision-making.
- Acted as a Single Point of Contact (SPOC) for various Governance forums, engaging with stakeholders and preparing monthly governance reports, graphs, and KPI indicators. Ensured the achievement of Support Service Level Objectives and Key Performance Indicators through collaboration with Service Providers and Software Vendors.
- Led the team through a successful project transition from the previous vendor, onboarding 22 applications within a month.
- Promoted ITIL best practices for Incident, Problem, Change, and Release management, while establishing and maintaining weekly and monthly service status review meetings with key stakeholders
Education
B.Tech - Civil Engineering
College of Engineering
Trivandrum 03.2012 - 03.2016
Skills
ITIL
Continuous Improvement
Customer Relations
Financial Management
Incident Problem and Change Management
Linux,Unix,SQL,DB2,Java,Splunk,Appdynamics
Core Banking
Service Integration
Data Analysis and Visualisation
Service Level Management
ITIL Processes
Stakeholder Engagement
Cloud-based service integration
Certification
ITIL v4 by AXELOS
Timeline
Associate Cloud Service Delivery Manager
Amazon Web Services
02.2022 - Current
Specialist Software Engineer
Societe Generale
09.2021 - 02.2022
Application Support Team Lead
Tata Consultancy Services
02.2017 - 09.2021
B.Tech - Civil Engineering
College of Engineering
03.2012 - 03.2016