Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Software
Timeline
Hi, I’m

Bharath V S

Operations Management| Project Management| Cx support| Facility Management | PMP Basic Certified| Agile & Scrum Methodologies| SaaS Integration|
Bengaluru

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and hands on multiple SaaS product onboarding & Implementation, experience in CRM, LMS, Marketing automation and Ticketing & project management skills.

Improvised the customer support quality by introduced Quality parameters, Collection revenue increased to 50% by placing right strategies and Facility management, IT infra, Space infra, Procurement, led about 35+ team members across.

Overview

9
years of professional experience
3
years of post-secondary education
4
Certificates
5
Languages

Work History

Sanna Innovations
Bengaluru

Project Management Consultant (Freelancer)
12.2022 - Current

Job overview

  • Complete project planning & designing from Initiation to Closure. Schedule, budgets (Capex & Opex), resource allocation for successful execution.
  • Road map preparation for achieving the phase wise delivering the product.
  • Led risk assessment activities to identify potential obstacles and develop contingency plans accordingly.
  • Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
  • Led Web development, Led Digital marketing, Graphic design team.
  • Multiple Stakeholders management across project initiation till closure.
  • Streamlined project management processes by implementing Agile & Scrum methodologies, MoSCoW techniques, resulting 35% increased efficiency and faster project completion time.

Pentagon Space Pvt Ltd
Bengaluru

Operations Manager
12.2020 - 12.2022

Job overview

  • Led 45+ team members across multiple department.
  • Operations excellence, objective of new program, trend analysis, risk analysis to generate revenue.
  • Process design & implemented SOP's for Ops departments, developed KRA's and monitored on regular basis.
  • Tutors and batch schedule designing and monitoring KPI's.
  • Led Voice & Non-voice customer service and achieved 85% of CSAT.
  • Tech stack integration CRM,LMS, Zendesk & HRMS to streamline process and data management.
  • Developed & Led Customer support, Quality assurance, LMS, Revenue generation team.
  • Found out revenue leakage and developed team to achieve the 85% of payment collection.
  • Worked closely with HR team to make sure hiring, training and onboarding and Attrition rate < 10%.
  • Vendor partnering, negotiating with NBFC's for education loans.
  • Streamlined the process and increased productivity of team by applying Scrum methodologies.

AffordPlan
Bengaluru

Assistant Manager Operations & Marketing
04.2017 - 07.2020

Job overview

  • Handled 60+ Hospitals account stakeholders management with respect to financial reconciliation in entire Bangalore city.
  • Demonstrating the CRM usage for internal sales and hospital staffs.
  • Led 15 field collection team and achieved 85% target on daily basis.
  • Implemented staff training programs, enhancing product knowledge to improvise the productivity.
  • Conduct effective merchandising strategies and targeted promotions via BTL marketing activity to increase footfalls of the hospitals.
  • Facility management,Petty cash handling, Procurement, inventory management, Vendor sourcing & management.
  • Monthly budgeting to ensure expenses are in control.
  • Conducted hospital events and staff engagement program.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

ABC For Technology Training
Bengaluru

Sr. Operations Executive
07.2015 - 03.2017

Job overview

  • College Campus stakeholder relationship management.
  • Handled 100+ batches overall and 5 batches in a day.
  • Daily class scheduling, coordinating with training team.
  • Monthly fee collection and reconciling the same with finance team.
  • Students escalation management.
  • Handled facility management on events, panel and campus interview.
  • CSR event conducted for about 50+ engineering colleges across Karnataka.
  • Presented orientation over 2000+ students and offered about 650+ students for free course training.

Education

Ram Narayan Chellaram College
Bengaluru

B.Com from Accounting
04.2012 - 07.2015

University Overview

Skills

Certification

Infrastructure and Application modernization with "Google Cloud"

Availability
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Software

CRM

LMS (Learning Management System)

Telephony cloud

ZenDesk

HRMS

Timeline

"Basic Project Management (PMP)" Certification

05-2024

"PMI" Certification (Pursuing)

05-2024

"Data Science" (Pursuing)

05-2024

Infrastructure and Application modernization with "Google Cloud"

10-2023
Project Management Consultant (Freelancer)
Sanna Innovations
12.2022 - Current
Operations Manager
Pentagon Space Pvt Ltd
12.2020 - 12.2022
Assistant Manager Operations & Marketing
AffordPlan
04.2017 - 07.2020
Sr. Operations Executive
ABC For Technology Training
07.2015 - 03.2017
Ram Narayan Chellaram College
B.Com from Accounting
04.2012 - 07.2015

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Bharath V SOperations Management| Project Management| Cx support| Facility Management | PMP Basic Certified| Agile & Scrum Methodologies| SaaS Integration|