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Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Languages
Core Competencies
Achievements
Core Competencies
Websites
Key Impact
Software
Case Studies
Hi, I’m

Bharath V S

Operations Manager & Project Delivery Leader
Bengaluru,Karnataka
Bharath V S

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementCompany CultureWork-life balance

Summary

I specialize in fixing execution problems at scale. Over the last decade, I’ve helped organizations move from ad-hoc delivery to structured, repeatable, and scalable operations. My strength lies in combining process design, technology enablement, and team leadership to deliver tangible business results—faster delivery, better customer experience, and lower operational friction.

Overview

2026
years of professional experience
3
years of post-secondary education
3
Certificates
5
Languages

Work History

Sanna Innovations
Bengaluru

Project Manager
06.2023 - 11.2025

Job overview

  • Managed end-to-end delivery of web, digital marketing, and mobile app projects from planning to launch
  • Defined scope, timelines, and deliverables with clients and internal teams before execution
  • Ran projects using Agile and Scrum practices (sprint planning, reviews, stand-ups) to keep work on track
  • Tracked progress, handled risks early, and ensured on-time, smooth delivery through regular reviews and clear coordination

Radtel India Pvt Ltd
Bengaluru

Operations Manager
12.2022 - 02.2023

Job overview

  • Led SaaS onboarding and LMS/CRM integrations.
  • Designed digital marketing course workflows and delivery pipelines.
  • Improved sales conversion through structured capability training.

Pentagon Space Pvt Ltd
Bengaluru

Operations Manager – Edtech
12.2020 - 12.2022

Job overview

  • Scaled operations supporting rapid learner and business growth
  • Unified CRM, LMS, Zendesk, and HRMS systems
  • Increased CSAT to 85%+ and reduced onboarding cycle time by 40%
  • Managed 40+ cross-functional teams
  • Improved financing conversions by 18% through NBFC partnerships

AffordPlan (UseKiwi Info Labs)
Bengaluru

Assistant Manager – Operations & Marketing
04.2017 - 07.2020

Job overview

  • Managed operations across 45+ hospitals
  • Improved patient and financial workflows
  • Increased footfall by 25% through targeted initiatives
  • Negotiated vendors, saving ₹8 Lakhs annually

Concentrix
Bengaluru

Customer Service Associate
7 2015 - 03.2017

Job overview

  • Supported global Apple teams
  • Maintained 92% CSAT and strict SLA compliance
  • Resolved Tier-II escalations effectively

Education

Ram Narayan Chellaram College
Bengaluru

B.Com from Accounting
04.2012 - 07.2015

University Overview

Skills

LeadSquared & Meritto (CRM)

Certification

PMI-ACP (Agile Certified Practitioner) – Pursuing (Est.2026)

Availability
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morning
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evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Project Management Fundamentals – 2024

05-2025

Master in Data Science – 2025

02-2025

PMI-ACP (Agile Certified Practitioner) – Pursuing (Est.2026)

05-2024
Project Manager
Sanna Innovations
06.2023 - 11.2025
Operations Manager
Radtel India Pvt Ltd
12.2022 - 02.2023
Operations Manager – Edtech
Pentagon Space Pvt Ltd
12.2020 - 12.2022
Assistant Manager – Operations & Marketing
AffordPlan (UseKiwi Info Labs)
04.2017 - 07.2020
Ram Narayan Chellaram College
B.Com from Accounting
04.2012 - 07.2015
Customer Service Associate
Concentrix
7 2015 - 03.2017

Languages

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Telugu
Elementary (A2)

Core Competencies

Core Competencies
  • People Management & Team Leadership (45+)
  • Operations Excellence & SaaS Process Onboarding
  • Project & Program Management (Agile Delivery, SaaS Rollouts)
  • Digital Marketing Knowledge (Campaign Strategy, PR, Course Design)
  • Sales Training & Performance Enablement
  • Studio Operations & Content Delivery Management
  • Payment Collections & Hospital Stakeholder Management

Achievements

Achievements
  • Scaled operations 0→1: Built and led cross-functional teams (LMS, QA, CS, Admin) of 45+, delivering 30–40% productivity improvements.
  • Process Automation: Integrated CRM, LMS, WhatsApp API, and payment gateways, cutting manual workload by 60%.
  • Project Delivery: Launched SaaS onboarding workflows and Agile sprints, reducing project cycle times by 40%.
  • Customer Experience: Unified CRM + Zendesk + HRMS, lifting CSAT to 85%+.
  • Revenue Growth Support: Activated BTL & PR campaigns, boosting acquisition and footfall by 25%.
  • Cost Optimization: Negotiated vendor contracts, saving ₹8 Lakhs annually.

Core Competencies

Core Competencies
  • Operations & Execution Management
  • End-to-End Project Delivery (Planning to Go-Live)
  • Agile & Scrum Execution (Sprint Planning, Reviews, Stand-ups)
  • Process Design & Improvement (SOPs, KPIs, Governance)
  • Cross-Functional Team Coordination & Delivery
  • Risk, Dependency & Timeline Management
  • SaaS Onboarding & Service Operations
  • Stakeholder & Client Coordination

Key Impact

Key Impact
  • Improved delivery speed by 35–40% through Agile execution models
  • Increased CSAT to 85%+ by fixing onboarding and service workflows
  • Reduced onboarding cycle time by 40% across SaaS platforms
  • Led and coordinated 30–45+ cross-functional team members
  • Delivered ₹8 Lakhs annual cost savings through vendor optimization

Software

Asana (Project Management)

LeadSqured & Meritto (CRM)

Edmingle (LMS)

Zendesk (Ticketing Tool)

HackerEarth (Assessment Tool)

Lungify (AI Mock Interview Tool)

Case Studies

Case Studies

Peeron — Neurodiversity-Focused EdTech - (Under Prototype Mode)

What I did: Conceived, designed, and built an inclusive learning platform for neurodiverse students (ADHD, dyslexia, autism).

  • Defined product vision, user flows, and inclusive UX logic
  • Designed modular learning, self-regulation tools, and parent/teacher dashboards
  • Built MVP structure, feature roadmap, and product narrative

Link: http://softcrush.online/

JAP.bio — Product Development & Delivery

What I did: Led end-to-end product development and delivery across cross-functional teams.

  • Managed UI/UX, development, stakeholders, and execution
  • Ran Agile/Scrum for backlog, sprints, reviews, and releases
  • Aligned business, regulatory, and technical requirements

Link: https://jap.bio/

 Futurespaze.ai — Platform & Operations Setup

What I did: Built the entire operating system for the platform.

  • Set up website, CRM, LMS, operations flows, SOPs, KPIs, and KRAs
  • Designed lead-to-delivery and execution workflows
  • Implemented process structure across tech, ops, and growth

Links:
https://futurespaze.ai/home/
https://futurespaze.ai/lms/

Sanna Innovations — Digital Transformation & Delivery

What I did: Structured an unstructured agency into a process-driven delivery organization.

  • Built KRAs, SOPs, and onboarding/delivery workflows
  • Led 12+ web and digital marketing projects
  • Standardized strategy, execution, and reporting

Link: https://sannainnovations.com/

 Idli Thota — Health-First Food Brand Overall Pattern

What I did: Took a raw idea, built the product, and launched the brand.

  • Created the concept of health-enhanced idlis
  • Designed and launched new idli varieties (vegetable-infused, grain-diverse, kids-friendly)
  • Defined brand positioning and executed launch

Link:
https://www.swiggy.com/city/bangalore/idli-thota-rajarajeshwari-nagar-rest1276316

I specialize in turning unclear ideas into real products and working systems — across product, tech, operations, and execution.

Bharath V SOperations Manager & Project Delivery Leader