Strategic Operations & Program Management Leader with 10+ years of experience in SaaS onboarding, large-scale operations, stakeholder management, and digital transformation. Proven success in leading 45+ cross-functional teams, optimizing processes (up to 60% efficiency gains), and delivering high-impact SaaS rollouts. Strong background in customer support, QA, payment collections, administration, and digital marketing campaigns (Meta Ads, Google Ads, PR). Adept at aligning teams, streamlining workflows, and scaling businesses 0→1.
Hi, I’m
Bharath V S
Senior Operations & Program Management Leader | SaaS Rollouts | CRM/LMS Integrations | Stakeholder & Process Excellence
Bengaluru
Summary
Overview
2026
years of professional experience
3
years of post-secondary education
3
Certificates
5
Languages
Work History
Future Space Edtech
Sr. Manager – Strategy & Operations
03.2023 - 07.2025
Job overview
- Directed digital marketing campaigns (Meta Ads, Google Ads, PR) → increased student acquisition & conversions by 22%.
- Automated CRM, LMS, WhatsApp API, and payment systems → reduced manual effort by 60%.
- Built SOPs & KPI dashboards → improved campaign execution and productivity by 30%.
- Designed studio-to-delivery infra → boosted course launch frequency by 40%.
Radtel India Pvt Ltd
Operations Manager – EdTech
12.2022 - 02.2023
Job overview
- Headed operations for SaaS onboarding, integrating multiple platforms to streamline learning delivery.
- Designed and launched digital marketing courses, aligning curriculum to market demand.
- Oversaw sales team training & development, improving lead handling and closure effectiveness.
- Managed studio operations (video editing, streaming, delivery workflows) to ensure smooth content output.
- Introduced structured hiring & operational workflows to support growth.
Pentagon Space Pvt Ltd
Operations Manager – Edtech
12.2020 - 12.2022
Job overview
- Led 45+ cross-functional team (QA, LMS, support, sales, admin).
- Unified CRM, LMS, Zendesk & HRMS → raised CSAT to 85%+.
- Optimized delivery processes → efficiency improved by 35%.
- Forged NBFC partnerships → financing conversion +18%.
- Rolled out Agile sprints → accelerated execution velocity.
AffordPlan
Assistant Manager – Hospital Operations & Growth
04.2017 - 07.2020
Job overview
- Led collections team ensuring timely recovery & reconciliation.
- Managed stakeholder ops across 45+ hospitals → streamlined financial workflows.
- Activated BTL campaigns → patient footfall +25%.
- Negotiated vendor contracts → cost savings ₹8 Lakhs/year.
Concentrix
Technical Support Specialist
7 2015 - 03.2017
Job overview
- Supported Apple-authorized global teams → maintained 92% CSAT.
- Resolved Tier-2 escalations within SLA.
Education
Ram Narayan Chellaram CollegeBengaluru
B.Com from Accounting
04.2012 - 07.2015
University Overview
Skills
LeadSquared & Meritto (CRM)
Certification
Agile Certified Practitioner (PMI-ACP) - Pursuing (Est. Dec 2025)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Timeline
Basic Project Management (PMP) Certification - May 2024
05-2025
Master in Data Science Program - Feb 2025
02-2025
Agile Certified Practitioner (PMI-ACP) - Pursuing (Est. Dec 2025)
05-2024
Sr. Manager – Strategy & Operations
Future Space Edtech
03.2023 - 07.2025
Operations Manager – EdTech
Radtel India Pvt Ltd
12.2022 - 02.2023
Operations Manager – Edtech
Pentagon Space Pvt Ltd
12.2020 - 12.2022
Assistant Manager – Hospital Operations & Growth
AffordPlan
04.2017 - 07.2020
Ram Narayan Chellaram College
B.Com from Accounting
04.2012 - 07.2015
Technical Support Specialist
Concentrix
7 2015 - 03.2017
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Telugu
Elementary (A2)
Achievements
Achievements
- Scaled operations 0→1: Built and led cross-functional teams (LMS, QA, CS, Admin) of 45+, delivering 30–40% productivity improvements.
- Process Automation: Integrated CRM, LMS, WhatsApp API, and payment gateways, cutting manual workload by 60%.
- Project Delivery: Launched SaaS onboarding workflows and Agile sprints, reducing project cycle times by 40%.
- Customer Experience: Unified CRM + Zendesk + HRMS, lifting CSAT to 85%+.
- Revenue Growth Support: Activated BTL & PR campaigns, boosting acquisition and footfall by 25%.
- Cost Optimization: Negotiated vendor contracts, saving ₹8 Lakhs annually.
Core Competencies
Core Competencies
- People Management & Team Leadership (45+)
- Operations Excellence & SaaS Process Onboarding
- Project & Program Management (Agile Delivery, SaaS Rollouts)
- Digital Marketing Knowledge (Campaign Strategy, PR, Course Design)
- Sales Training & Performance Enablement
- Studio Operations & Content Delivery Management
- Payment Collections & Hospital Stakeholder Management
Achievements
Achievements
- Scaled operations 0→1: Built and led cross-functional teams (LMS, QA, CS, Admin) of 45+, delivering 30–40% productivity improvements.
- Process Automation: Integrated CRM, LMS, WhatsApp API, and payment gateways, cutting manual workload by 60%.
- Project Delivery: Launched SaaS onboarding workflows and Agile sprints, reducing project cycle times by 40%.
- Customer Experience: Unified CRM + Zendesk + HRMS, lifting CSAT to 85%+.
- Revenue Growth Support: Activated BTL & PR campaigns, boosting acquisition and footfall by 25%.
- Cost Optimization: Negotiated vendor contracts, saving ₹8 Lakhs annually.
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