Bharath V S

• Scaled operations 0→1: Built and led cross-functional teams (LMS, QA, CS, Admin) of 45+, delivering 30–40% productivity improvements.
• Process Automation: Integrated CRM, LMS, WhatsApp API, and payment gateways, cutting manual workload by 60%.
• Project Delivery: Launched SaaS onboarding workflows and Agile sprints, reducing project cycle times by 40%.
• Customer Experience: Unified CRM + Zendesk + HRMS, lifting CSAT to 85%+.
• Revenue Growth Support: Activated BTL & PR campaigns, boosting acquisition and footfall by 25%.
• Cost Optimization: Negotiated vendor contracts, saving ₹8 Lakhs annually.

• Operations & Execution Management
• End-to-End Project Delivery (Planning to Go-Live)
• Agile & Scrum Execution (Sprint Planning, Reviews, Stand-ups)
• Process Design & Improvement (SOPs, KPIs, Governance)
• Cross-Functional Team Coordination & Delivery
• Risk, Dependency & Timeline Management
• SaaS Onboarding & Service Operations
• Stakeholder & Client Coordination

• Improved delivery speed by 35–40% through Agile execution models
• Increased CSAT to 85%+ by fixing onboarding and service workflows
• Reduced onboarding cycle time by 40% across SaaS platforms
• Led and coordinated 30–45+ cross-functional team members
• Delivered ₹8 Lakhs annual cost savings through vendor optimization

Peeron — Neurodiversity-Focused EdTech - (Under Prototype Mode)

What I did: Conceived, designed, and built an inclusive learning platform for neurodiverse students (ADHD, dyslexia, autism).

• Defined product vision, user flows, and inclusive UX logic
• Designed modular learning, self-regulation tools, and parent/teacher dashboards
• Built MVP structure, feature roadmap, and product narrative

Link: http://softcrush.online/

JAP.bio — Product Development & Delivery

What I did: Led end-to-end product development and delivery across cross-functional teams.

• Managed UI/UX, development, stakeholders, and execution
• Ran Agile/Scrum for backlog, sprints, reviews, and releases
• Aligned business, regulatory, and technical requirements

Link: https://jap.bio/

 Futurespaze.ai — Platform & Operations Setup

What I did: Built the entire operating system for the platform.

• Set up website, CRM, LMS, operations flows, SOPs, KPIs, and KRAs
• Designed lead-to-delivery and execution workflows
• Implemented process structure across tech, ops, and growth

Links:
https://futurespaze.ai/home/
https://futurespaze.ai/lms/

Sanna Innovations — Digital Transformation & Delivery

What I did: Structured an unstructured agency into a process-driven delivery organization.

• Built KRAs, SOPs, and onboarding/delivery workflows
• Led 12+ web and digital marketing projects
• Standardized strategy, execution, and reporting

Link: https://sannainnovations.com/

 Idli Thota — Health-First Food Brand Overall Pattern

What I did: Took a raw idea, built the product, and launched the brand.

• Created the concept of health-enhanced idlis
• Designed and launched new idli varieties (vegetable-infused, grain-diverse, kids-friendly)
• Defined brand positioning and executed launch

Link:
https://www.swiggy.com/city/bangalore/idli-thota-rajarajeshwari-nagar-rest1276316

I specialize in turning unclear ideas into real products and working systems — across product, tech, operations, and execution.

• At Sanna Innovations, transformed delivery across Web, UX, Dev, Performance & Video teams; implemented Agile + SLA governance and scaled profit from ₹2L → ₹10L/month through referrals and structured upsell.
• At Pentagon Space Pvt Ltd, ran LMS & service delivery for 100+ concurrent programs, leading a 35+ cross-functional team (Support, LMS, QA, Collections, Admin, HR) and lifted CSAT to 85%+.
• Built & led a dedicated collections & retention function at Pentagon Space, recovering dropouts and driving 25% revenue uplift via follow-ups + cross-sell.
• Introduced NBFC financing partnerships to enable instalment payments, reducing affordability churn and improving revenue capture.
• Architected CRM↔LMS workflows and multi-channel automation (WhatsApp API, Email automation, Payment gateway, DLT SMS, Telephony) to centralize learner lifecycle and revenue tracking.
• At Edred (Radtel India Pvt Ltd), implemented CRM-driven onboarding & workflow governance, improving SLA adherence and conversion reliability.
• Re-engineered end-to-end onboarding & activation flows across CRMs/platforms, cutting activation time by 40% and protecting recurring revenue.
• At AffordPlan (UseKiwi Info Labs), designed a dynamic zone-based field collection model for 45+ hospitals, boosting field productivity 45% and achieving 95%+ collection efficiency.
• Negotiated vendor contracts and commercial terms delivering ₹8L/year savings while formalizing partner operating standards and field SOPs.
• Led campus outreach across Karnataka at ABC for Technology Training, driving CSR enrollments and on-campus upsell that expanded the enrollment pipeline.
• Built centralized reporting & executive dashboards; institutionalized escalation and performance governance (Lean Six Sigma) to stabilize delivery and enable scale.