Bharathi Raja Maddukuri
CRM
Bangalore,KA
Summary
- Result oriented with 10+ years' expertise in all outsourcing facets of specific business processes and functions intended to improve business performance and profitability in a growth-focused organization including:
- Enhancing and monitoring functionality/performance outsourcing to service providers.
- Managing and consulting of contractual agreements with vendors.
- Researching performance: Identifies successful processes, loopholes, and malfunctioning operations.
- Expands business relationships with third-party partners.
Overview
13
13
years of professional experience
Work History
Senior Sales Executive
Indian Scientific Company India Private Limited
12.2019 - 08.2025
- Deals in Scientific Equipment's, Chemicals and Glass Ware.
- To promote and sell company products by demonstrating the advanced technical functions of the product as well as its uses and benefits.
- Work in a specialist area of B2B (business-to-business) sales, which involves selling scientific products, such as industrial adhesives, pharmaceuticals, and chemicals.
- Conducting research and identifying potential clients, contacting prospective customers, arranging meetings, and presenting the products.
- Providing support to the clients once they have purchased the product.
Senior Advisor CRM Operations Transaction Processing
Concentrix Daksh Services India Private Limited
04.2014 - 05.2019
- Directed business outsourcing operation, Development of vendor base, staffing solutions, maintaining/monitoring scope of services, Third party partners' performance, contractual agreements, and business relationships.
- Worked in coordination with executives, third party subcontractors, subject matter professionals and industry leaders to achieve/exceed firm's goals and objectives.
- Handled complex business queries including complaints and feedback, supervised incoming queries daily to monitor performance and prepare reports accordingly.
- Produces business research reports and studies.
- Conducting audits on a regular basis to monitor performance.
- Online chats and e-mail support to the customers using the security products of various brands on their computers.
- Documenting any major problems customers are facing with the products in large numbers &reporting it to the concerned department.
- Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
Senior Associate
Wipro BPO
02.2012 - 09.2013
- Receive inbound calls from customers.
- Answer customers questions to obtain full understanding of what information is being requested.
- Document all calls with regards to customers inquires accurately using Call Tracking System.
- Provide quality customer service on every call.
- Communicate clearly and effectively with customers.
- Promote teamwork and call centre success.
- Managing the daily target as well as Quality.
Education
Bachelor's degree - BSc; specialization in Maths, Physics & Chemistry
Skills
- Excellent communication
- Motivational skills
- Leadership skills
- Analytical abilities
- Expertise with research tools
- Teamwork management
- Computer literacy
Competencies And Strengths
- Excellent communication, motivational and leadership skills.
- Analytical abilities.
- Expertise with research tools.
- Teamwork management.
- Computer literacy.
Personal Information
Date of Birth: 04/06/87
Languages
- English
- Telugu
- Hindi
- Kannada
Projects
Stretch Assignment project in Concentrix, Support Talent Transformation Business Unit (Includes Recruitment team, Onboarding, Background verification) for two years.
Roles And Responsibilities
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
Personal Qualities
- Quick Learner
- Analytical thinking and problem solving
- Solution oriented
- Ability to work under pressure
Languages
Telugu
First Language
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Timeline
Senior Sales Executive
Indian Scientific Company India Private Limited
12.2019 - 08.2025
Senior Advisor CRM Operations Transaction Processing
Concentrix Daksh Services India Private Limited
04.2014 - 05.2019
Senior Associate
Wipro BPO
02.2012 - 09.2013
Bachelor's degree - BSc; specialization in Maths, Physics & Chemistry
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