Bharath Krishna Bhukya

• Provided real-time customer support via live chat, called addressing inquiries, and resolving issues efficiently.
• Managed multiple chat sessions simultaneously, while ensuring high customer satisfaction.
• Collaborated with internal teams to resolve and escalate complex concerns.
• Respond to inquiries, and encourage ticket sales or participation.
• Monitor sales performance, and implement strategies to boost sales.
• Track marketing metrics such as reach, engagement, conversion rates, and ROI.
• Refinement of promotion strategies can be achieved through the use of CRM platforms.

1. Data Analysis and Reporting.

• Analyze large datasets to ensure data quality and content accuracy.

Track content performance metrics, such as user engagement, and conversion rates.

2. Content Creation and Management:

Collaborate with content creators, editors, and marketing teams to manage product descriptions, images, and other digital assets.

Ensure content adheres to Amazon’s guidelines and standards.

3. Content Optimization:

• Implement SEO best practices to enhance content discoverability.
• Use feedback and data to improve content relevance and efficiency.

4. Collaboration with cross-functional teams:

• Work closely with engineering, design, and product teams to align content with business and technical needs.
• Coordinate with teams to launch content updates, and ensure smooth project execution.

5. Project Management:

• Assist in project management activities, including defining project goals, timelines, and deliverables.

• Provide regular updates on project progress, risks, and issues.

• Assist in managing relationships with new and existing customers.
• Serve as the first point of contact for customer inquiries and concerns.
• Ensure prompt and effective communication through calls, emails, or face-to-face interactions.
• Follow up with customers post-purchase or post-service to ensure satisfaction.
• Support the CRM or sales team in tracking leads, managing appointments, and maintaining customer records.
• Maintain customer databases for follow-ups and re-engagement campaigns.
• Update and maintain customer data in the CRM system (e.g., Salesforce, Auto CRM).
• Assist in tracking customer interactions, purchase history, preferences, and service schedules.
• Generate reports to support the CRM Manager in decision-making.
• Support the CRM Manager in organizing internal meetings to discuss customer concerns and retention strategies.
• Support digital or offline campaigns promoting after-sales service packages, or new models.