Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bharath Kumar M

Chennai

Summary

Accomplished Project Manager with a successful track record at Virtusa Consulting Services, known for driving operational efficiency and spearheading impactful automation projects. Expertise in Agile methodologies and SQL databases, with a strong aptitude for project planning and development. Demonstrates exceptional interpersonal skills to effectively engage stakeholders and deliver significant process improvements. Proven ability to manage and optimize operations across various departments, ensuring high-quality production and adherence to standards. Utilizes a blend of creative and analytical problem-solving to enhance processes and resolve issues. Recognized for mentoring and empowering teams, fostering a culture of excellence and high performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Manager

Virtusa Consulting Services
11.2010 - Current
  • Developed and maintained departmental operating procedures and user manuals.
  • Documented workflows, procedures, and system interactions.
  • Implemented version control for up-to-date documentation.
  • Utilized process mapping tools to identify and resolve inefficiencies.
  • Automated system configuration and data migration tasks to enhance efficiency.
  • Collaborated with Citibank Product & Implementation managers to optimize products and services.
  • Managed system design, configuration, data migration, testing, implementation, and training.
  • Adopted Agile methodologies and project management software to streamline task prioritization and tracking.
  • Proposed and implemented technical solutions and architectural improvements.
  • Conducted periodic reviews of technical architecture and integrated best practices.
  • Gathered and documented requirements through workshops and stakeholder interviews.
  • Utilized requirements management tools for traceability and validation.
  • Managed testing cycles including planning, script development, and user acceptance testing.
  • Adopted automated testing tools to improve efficiency and accuracy.
  • Fostered effective communication and collaboration using platforms like Slack and Microsoft Teams.
  • Developed and implemented interactive training modules for various learning styles.
  • Implemented CI/CD practices to streamline development and testing processes.
  • Regularly solicited stakeholder feedback to drive project improvements and adjustments.

Senior Associate

Eserve International
07.2006 - 11.2010
  • Led process re-engineering and automation initiatives to improve turnaround time (TAT), enhance controls, and achieve full-time employee savings.
  • Acted as a subject matter expert in operations, payments, settlement accounting, accounts reconciliation, and provision activities for asset products.
  • Applied extensive experience in workflow and process modeling using Use Cases, UML diagrams, Activity Diagrams, and Sequence Diagrams with Visio.
  • Developed and prepared training modules for system enhancements and provided training sessions on system-related business processes.
  • Researched and resolved data integrity issues related to database flow.
  • Mapped process activities to desired outcomes, addressing operational inefficiencies.
  • Generated monthly reports utilizing advanced Excel functions.
  • Reduced overhead by assuming additional responsibilities for creative and administrative projects.

Junior Analyst

Standard Charted Scope International
03.2005 - 07.2006
  • anaged balance transfers, memo uploads, and EMI balance transfers efficiently.
  • Executed batching processes including Dial a Loan and card setup.
  • Addressed and resolved queries from front-end users across various regions, providing accurate responses.
  • Entered numerical data into databases with precision and timeliness.
  • Reviewed and updated client correspondence files and scheduling databases.
  • Organized forms, made photocopies, filed records, and prepared correspondence and reports.
  • Coordinated with vendors to order and maintain office supply inventory.

Education

Master of Computer Applications -

University Of Madras
Chennai, India
2012

Skills

  • Project management
  • Operations management
  • Data Migration
  • Agile and waterfall Methodologies
  • System upgrades
  • Production Support
  • Software Development Life Cycle (SDLC)
  • Testing and Implementation
  • SQL and databases
  • Microsoft Office Suite
  • Proc*C / C
  • Unix / Linux
  • Orbit , Armor , Putty
  • Retail Banking Expertise
  • Project planning and development
  • Finance and accounting

Certification

  • Certified Scrum Master (CSM) - Scrum Alliance

Accomplishments

  • Consistently Recognized Top Performer: Acknowledged as a high achiever across multiple organizations for exceptional performance and contributions.
  • Star Performer Award (June 2017): Awarded for the successful implementation of regulatory submissions to CKYCR, demonstrating expertise in compliance and project execution.
  • Operations and Technology Excellence Award (March 2013): Received from Citibank for the innovative revamp of integrity reports, enhancing operational efficiency and technological effectiveness.
  • Cost Reduction: Achieved a 70% reduction in organizational operating costs by automating the ECS presentation process for Personal and Mortgage loans, showcasing strong process optimization skills.
  • Shooting Star Award: Honored by Citibank’s mortgage division for delivering effective solutions and enhancing the mortgage system, leading to improved system simplicity and tracking.

Timeline

Project Manager

Virtusa Consulting Services
11.2010 - Current

Senior Associate

Eserve International
07.2006 - 11.2010

Junior Analyst

Standard Charted Scope International
03.2005 - 07.2006

Master of Computer Applications -

University Of Madras

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Bharath Kumar M