Bharath Raj

- Managed and grew a network of 80+ POSPs across Andhra Pradesh and Karnataka, driving ₹80L annualized premium in FY 2025-26. - Onboarded, trained, and activated 60+ new POSPs on IRDAI guidelines and product portfolio.
- Designed weekly tele-calling and WhatsApp engagement campaigns to improve POSP activation rate from 32% to 68% in 6 months. - Resolved commission disputes, policy issuance delays, and claim escalations within 24-48 hours, maintaining 92% POSP retention. - Conducted monthly product refresher sessions and contests, increasing average POSP productivity from 1.2 to 3.1 policies per month. - Collaborated with underwriting and operations teams to streamline documentation, cutting policy login-to-issuance turnaround time by 40%. - Clarified HR policies and procedures for stakeholders and employees.
- Coordinated onboarding and offboarding formalities to ensure smooth transitions.
- Conducted employee orientation and regular training on company policies and best practices.
- Implemented employee engagement activities to improve workplace morale.
Liaised with third-party vendors to streamline operations.
. Handled client queries and escalations via phone, email, and case management systems.

• Actively participated in industry conferences and events to stay current on market developments and maintain professional network connections.